10 Best Aircall Alternatives & Concurrents in 2024

Aircall has cemented its place among cloud-based call center solutions, boasting many amazing features such as unlimited concurrent calls, call queueing, time-based routing, power dialer, CRM integrations, analytics and more.

It’s a platform that has found a significant user base. However, just because Aircall enjoys widespread use, that does not mean it is the best fit for every business. You can find many Aircall alternatives — so which one is worth your time and money?

This article will explore 10 Aircall alternatives that can help companies interact with customers, increase sales, and provide customer support. Below, we will dive deep into each alternative’s key features, pricing and plans, integrations, strengths and limitations, and who it’s for.

Let’s get started!

What Is Aircall?

Aircall is a cloud-based call center and phone system. It integrates seamlessly with widely-used CRM and helpdesk tools, ensuring transparent and accessible phone support.

Over 15,000 companies use Aircall, and for good reason. Here are a few of the features that make Aircall great.

• Delivers caller context instantly with detailed customer profiles
• Allots time for agents to complete tasks related to previous calls
• Enables global teams to connect up to five participants simultaneously
• Provides agents the ability to adapt system settings and add or remove users, virtual phone numbers, or devices without hindrance

In addition to its many amazing features, the platform maintains desktop and mobile accessibility, making it a reliable tool for sales and support teams worldwide.

There are also many integrations. For sales teams, Aircall integrates with

• Avoma
• Gong
• OneUp Sales
• Pipedrive
• Zapier

For support teams, integrations include

• ActiveCampaign
• Freshsales
• HubSpot
• FLGm
• Microsoft Dynamics

Aircall offers three pricing tiers with up to 29% savings on annual subscriptions and a 7-day free trial:

• Essentials: $40/user/month, minimum three users
• Professional: $70/user/month, minimum three users
• Custom: Contact customer service to learn the details

API developer support is also available in the top-tier package.

Aircall also has its fair share of limitations. Clients have pointed out the following issues:

• Unreliable customer service
• Limited mobile app functionality and call customizations
• Buggy browser extensions
• Occasional call quality issues

If you decide that Aircall is not an ideal call center solution for your business, check out the ten Aircall alternatives described in the next section.

The Best 10 Aircall Alternatives & Competitors Compared

1. Voiso – AI-First Contact Center Software for Sales and Support Teams

Voiso is an AI-first cloud call center software designed to drive business growth by boosting productivity, streamlining tasks, and offering top-tier customer service.

Boasting advanced capabilities, Voiso integrates with preeminent CRM systems and enriches the operations of contact centers across various channels, be it telephones, the web, or social media platforms.

Voiso Dashboard screenshot

Standout features

• AI AMD (Answering Machine Detection) boasts a lightning-fast detection time of less than 3.5 seconds. Voiso’s proprietary machine  learning algorithm identifies and avoids answering machines. Agents can focus on live conversations to maximize their productivity.
• Real-time monitoring and control features include customizable call center reporting dashboard that visually represent key metrics, allowing supervisors to  measure and control operations effectively. With customizable charts, graphs, and counters, the platform ensures complete transparency  and empowers teams to make data-driven decisions.
• Predictive AI dialer has a 73% lower abandonment rate than Voiso’s competitors. It automatically skips unanswered, busy, or disconnected  numbers and moves on to the next available prospect. Automatic follow-up SMS ensures that the software engages customers without human intervention.After each interaction or sales call, Voiso can send a pre-drafted SMS to follow up with the prospect, improving conversion rates.
• Skill-based call routing feature pairs customers with the right agents. This results in more efficient and effective support, as support teams can define specific skills needed for certain customer interactions and route relevant calls to the best-suited agents.
• Voiso’s proprietary speech analytics tool uses advanced algorithms to analyze speech patterns and identify critical keywords from customer interactions. These insights help support teams guide agents and improve overall performance.

Integrations

Voiso integrates with multiple third-party applications, including these popular CRMs:

• ZOHO
• Salesforce
• HubSpot

Pricing for Voiso Contact Center

Voiso has three pricing tiers with a 30-day free trial period. The pricing plans are as follows:

• Start-up: $49 per user per month, which includes basic call management and CRM integrations
• Pro: $79 per user per month, offering advanced features such as BI tool integrations and SMS capabilities
• Pro+: $129 per user per month, providing comprehensive tools like full API access and speech analytics

Users can also opt for advanced pay-per-use features, including

• SMS/MMS
• WhatsApp/Facebook messaging
• Transcription services
• And more

Why Voiso is the best alternative to Aircall

We believe Voiso is the best alternative to Aircall. It has everything your business needs to automate workflows and enhance customer interactions. Its best features include:

• AI AMD
• Predictive dialer
• Proprietary speech analytics
• Omnichannel capabilities
• Automatic follow-up SMS
• Real-time dashboards
• Skill-based routing
• Global-local caller IDs

Voiso excels in global coverage and numbers, premium voice quality, and high security standards. Plus, the platform offers DID numbers in 140+ countries, including heavily regulated jurisdictions like Switzerland, Germany, the UK, Spain, and the UAE.

With dev-friendly APIs, you can effortlessly harness the power of Voiso within your own application, tailoring the integration to meet your business’s unique needs.

You will also enjoy Voiso’s 24/7 customer support and flexible pricing plans with a 7-day free trial.

Who can benefit from Voiso

Voiso caters to a wide range of businesses and contact centers. Its Start-up plan is an excellent fit for new teams that require a user-friendly and cost-effective solution. The Pro plan offers enhanced flexibility and advanced features, which are ideal for larger teams with more complex requirements.

The Pro+ plan – with its full automation, integrations, and multi-channel capabilities – is best suited for enterprises that demand unlimited capacity and extensive customization options.

In this video, you’ll experience the Voiso Omnichannel Workspace, which combines calls, WhatsApp, Instagram, Telegram, Facebook, and web chat into one tab.

2. VCC Live – Companies Looking for a Fully Customizable with No User Coding Required Solution

VCC Live is a fully customizable, agile, and adaptable cloud-based contact center solution designed to meet the unique needs of your business. With built-in intelligent features, the platform promotes agent efficiency, exceptional customer journeys, and sales productivity.

It enables remote work and integrates seamlessly into your business. Features such as multi-channel, live dashboards, and predictive dialers provide optimized results.

Standout features

• Customer payments: With VCC Live Pay, customers can enter their credit card details via a phone keypad. The Payment Card Industry Data Security Standard (PCI DSS) secures this payment method, and agents do not see card details.
• Outbound IVR: This automated dialing mode makes it easy to conduct voice campaigns without agents. The system can make multiple calls simultaneously and deliver pre-recorded voice messages, provide personalized notifications, or conduct surveys.

Integrations

VCC Live offers seamless integration with leading software tools to amplify your cloud contact center capabilities.

These integrations include the following:

• Salesforce, for CRM-linked call functionalities
• Messenger, to enhance customer engagement
• Dialogflow, for smart customer-agent connections using machine learning
• Zapier, to add contact center features to any platform and streamline workflows
• HubSpot, for CRM, marketing, and ticketing integrations
• DocuSign, for convenient electronic signatures
• Looker, for a new perspective on data visualization and dashboard creation

Pricing plans

VCC Live allows users to customize plans based on their unique requirements. Available plans include:

• Contact center essentials: For basic telemarketing campaigns
• Virtual contact center: To manage the full scope of all inbound and outbound activities
• Multichannel solution: Seamless, cross-channel communication

Add-ons–VCC Live Pay, Voice Authentication, Robocall, and Campaign Manager–are available at an additional price.

Pricing is only available upon request. However, the company promises no setup costs or hidden fees.

Who can benefit from VCC Live

VCC Live is a versatile platform trusted and utilized by companies across a variety of sectors, including

• BPO
• Retail
• Banking
• Insurance
• Healthcare

No matter the industry, VCC Live will drive significant efficiencies and improve outcomes. Its capabilities extend beyond traditional contact center tasks, making it an integral tool for domestic sales operations, order handling, customer service, and even telesales.

Here is VCC Live Contact Center Product Demo, which demonstrates its outbound campaign features such as predictive dialer, voicemail detection, and outbound IVR. It also shows you how to measure campaign results using a fully customizable KPI dashboard, and optimize call automation and agent efficiency, all while meeting specific campaign needs.

3. Ziwo – Companies That Want a Fully Programmable Customer Engagement Platform in the GCC

Ziwo is a comprehensive contact center solution that caters specifically to companies in the GCC (Gulf Cooperation Council) region, including such countries as Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, and Oman. Since 2010, it has provided businesses access to customer communications through various channels and advanced features, such as the following.

• Call tracking
• Virtual phone numbers in over 150 countries
• Real-time reporting
• CDR
• IVR
• Custom integration

Standout features

• Roaming agent: Ziwo’s Roaming Agent feature empowers your agents to handle company calls from any location by routing the calls to the agents’ mobile phones. Despite being mobile, this feature includes everything you would expect from Ziwo, including call tracking, recording, etc.
• Web callback: Customers can request calls from your organization through a contact form on your website. This feature significantly improves the customer experience by providing direct answers to a customer’s questions and allows them to further engage with your products and services.
• 360 customer view: With Ziwo’s ready-made plugins, you can integrate with your existing CRM and access all client data in one click.

Integrations

Ziwo offers seamless integration with popular CRM and business software, such as

• Freshdesk
• Freshsales
• HubSpot
• Microsoft Dynamics
• Salesforce
• Zapier
• Zendesk
• Intercom
• Foodics
• Calabrio
• Zoho

Pricing plans

Ziwo offers flexible payment options that suit the needs of businesses in the GCC region. There is even a pay-as-you-go offer, so companies can easily scale their contact center operations as needed without committing to long-term contracts.

In addition, customers can choose the paid plan below.

Cloud Contact Center Plan: $82 per user per month (billed annually) or $109 per user per month (billed quarterly), with a 14-day free trial. Features include:

• Customer IVR
• Automatic call distribution
• WhatsApp integration
• Call recordings
• Agent status and attendance

Who can benefit from Ziwo

Ziwo enhances the communication channels of companies in the GCC region. Whether sales, service, or support, it bolsters client interactions and satisfaction, making it a transformative tool for GCC businesses.

As this video shows, agents can work remotely and talk to clients via clear voice calls, SMS, or WhatsApp in over 150 countries. Robust CRM integration ensures 360 complete customer vision and boosts satisfaction.

4. Dialpad Ai Contact Center – Call Centers Implementing Self-Service Tools for CX

With its AI-powered capabilities, Dialpad is another excellent Aircall competitor.

It provides Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. This functionality allows for a wide variety of communication apps and services to increase productivity for global workforces.

Standout features

• Agent activity heatmaps: Beyond Dialpad’s analytics dashboard, you can access heatmaps to visualize call volume patterns and average speeds throughout the week. This feature is crucial for optimizing workforce schedules.
• AI-powered sales coaching: Certain key phrases in the conversation trigger the AI to provide critical talking points to help agents answer pertinent questions, drive conversions, and deliver the best possible customer experience. This live coaching feature also provides real-time feedback, so sales reps can talk at optimum speed and stop using filler words.
• Conversational AI: Built-in Speech Recognition transcribes all calls and analyzes them with NLP. This feature also summarizes action items and keywords for further analysis.

Integrations

Dialpad offers over 74 integrations, including the following:

• Google Workspace
• Microsoft 365
• Salesforce
• Zendesk
• HubSpot
• Zoho

Pricing plans

Dialpad has two pricing plans for AI Contact Center:

• AI Contact Center Pro (3 license minimum): Provides AI customer support with AI coaching,
  real-time sentiment tracking, and included integrations to your CRM
• Enterprise plan (50 license minimum): A 100% uptime SLA with unlimited call queues and advanced
  reporting.

Dialpad also has a per-minute billing structure for calls, with rates starting at $0.01/min for incoming calls and $0.02/min for outgoing calls within the United States and Canada.

Who can benefit from Dialpad AI Contact Center

Dialpad caters to a wide range of industries and businesses of all sizes who want to implement customer self-service tools like chatbots and additional digital channels. Companies seeking to enhance customer interactions, improve agent performance, and consolidate communication will find Dialpad an ideal solution.

The video about Dialpad AI Contact Center highlights omnichannel capabilities, Dialpad analytics, heatmaps, keywords search, some features for contact center managers such as customer sentiment and real-time transcript.

5. Kixie – Sales Teams Who Want to Make Calls with Advanced Features

Kixie, a sophisticated sales engagement platform, facilitates seamless calling and texting for customer-facing teams. It integrates well with top CRM systems, provides real-time reporting, and includes the following features.

• A multi-line PowerDialer
• AI local presence
• Call coaching
• Recording
• Voicemail drop
• SMS templates
• Click-to-call

Standout features

• Advanced sales dialer: Advanced CRM integration and automation tools streamline workflows for agents and sellers. With every outbound and inbound call, Kixie automatically displays all relevant customer data and previous contact points to ensure a good experience. Automatic record-keeping ensures all calls and tasks are logged.
• Call without an internet connection: You can still receive and place calls through Kixie if you have a poor internet connection. You only need to leverage your cell network for clear, high-quality calls.
• Two-party consent compliance: Kixie ensures compliance with all FCC and TCPA regulations. Recordings are automatically disabled for calls in two-party consent regions. Customers are informed of their recording options at the start of each call.
• Live leaderboards: Team metrics include a leaderboard that illustrates individual agents’ and the team’s overall performance to motivate all members. You can showcase real-time metrics from top agents in the past day, week, or month.

Integrations

The platform is compatible with the following.

• HubSpot
• Salesforce
• Pipedrive
• Zoho
• Other CRMs

Kixie’s webhooks and open API make it easy to set up custom integrations, ensuring a cohesive workflow and data synchronization across platforms.

Pricing plans

Kixie has four pricing plans:

• Integrated: $35 per month (billed quarterly), includes essential features, such as business phone service, bi-directional CRM integration, text messaging, IVR auto-attendant, call recording, reporting dashboard, and more.
• Professional: $65 per month (billed quarterly), adds features like automated lead caller, inbound call queues, live call coaching, local presence, voicemail drop, and additional integrations.
• Outbound PowerDialer: $95 per month (billed quarterly) and offers advanced outbound dialing capabilities.
• Enterprise: Extended trial periods and personalized features to meet specific business requirements.

Kixie offers a 7-day free trial. Users from the US or Canada can add unlimited minutes to any plan ($30 per user).
Note that there is a 3-user minimum to qualify for quarterly billing.

Who can benefit from Kixie

Kixie offers reliable and easily automated calling and texting, which make it an ideal choice for businesses heavily reliant on effective inbound and outbound calls. While it may not provide unified communication features or monthly billing options, Kixie still shines as an exceptional tool for small enterprises that aim to elevate their sales
performance and customer interactions.

If you need to keep up with sales leads and foster quality customer engagement, Kixie could be the right fit.

In the video “Kixie PowerCall Dialer: Full Walkthrough”, Aaron Steward from Kixie guides viewers through some of the Kixie PowerCall Dialer’s features and settings, including the user interface, voicemail setup, SMS templates, and how to coach and monitor agents’ calls.

6. Nextiva Contact Center – Businesses Valuing Self-Service and Conversational AI

Nextiva enables businesses to meet their customers where they are, given its ability to integrate

• Voice
• Email
• SMS
• Web chat
• Video
• Social media

The platform provides skills-based routing, unified reporting, and a single interface for agents, simplifying the experience and enhancing customer interactions.

Standout features

• Skills-based routing: This feature ensures customer issues are directed to the most suitable agents, improving efficiency and customer satisfaction.
• Unified reporting: This feature provides valuable insights by consolidating data from various channels.
• Intelligent virtual agents (IVA): With IVA, live agents can handle high call volumes, allowing them to focus on more complex customer interactions.
• Workforce management (WFM) and workforce optimization (WFO): WFM and WFO empower businesses to forecast, staff accurately, and enhance agent performance.

Integrations

Nextiva has pre-built integrations with popular CRM solutions, including the following.

• Salesforce
• ServiceNow
• Oracle
• Microsoft
• Zendesk

Pricing plans

Nextiva has four pricing plans for its Intelligent cloud contact center:

• Core: For small voice contact center teams.
• Premium: For medium-sized enterprises to contact hundreds of customers across multiple
  platforms
• Optimum: For large enterprises will benefit from these advanced features.
• Ultimate: For businesses looking to scale internationally.

Nextiva also offers popular add-ons, such as an intelligent virtual agent, CRM connectors for pre-built integrations, and real-time performance dashboards for all systems. Contact Nextiva for specific pricing information.

Who can benefit from Nextiva Contact Center

Nextiva serves as a potent solution for businesses needing an integrated communication system. It is particularly beneficial for the following industries.

• Insurance agencies
• Healthcare providers
• Law firms
• Nonprofits
• Manufacturers

From small specialized businesses to widely recognized brands, such as Pac-12, Taco Bell, and Barstool Sports, Nextiva caters to a diverse clientele.

7. CallTools – Small to Medium Businesses with High Call Volumes

CallTools centralizes inbound and outbound calling, enabling efficient management of customer interactions. The call center solution also provides real-time reporting, delivering in-depth insights into agent performance and call outcomes. Finally, with a focus on superior customer service, the solution boasts a dedicated, in-house support team, making troubleshooting seamless.

Standout features

• Preview dialer: This robust, cloud-based dialing interface is easy to navigate and manage. It integrates seamlessly with existing CRMs, so you can organize and search your contacts in just a few clicks. Agents can access all relevant information directly from the dashboard.
• Call suppression: High-level contact management enables custom call suppression for agents, with settings such as disposition, last call time, and more. This feature automatically stops calls to the DNC.
• Recycle important contacts: The system’s live filters determine if a customer must be contacted again, depending on call disposition, timezone, or other fields. This feature can improve customer relationships and result in even more conversions.

Integrations

The platform offers seamless integration with various service providers, including:

• Zapier
• Salesforce
• Slack
• HubSpot
• Microsoft Dynamics
• And more

These integrations enable businesses to leverage existing systems and enhance contact center operations.

Pricing plans

CallTools offers two pricing plans for their comprehensive inbound/outbound call center software, which includes a built-in CRM, IVR, and simultaneous dialing (up to 10 numbers per agent).

• Month-to-month: $119.99 per agent per month
• 12-month (paid monthly): $101.99 per agent per month

Who can benefit from CallTools

CallTools is the perfect fit for businesses of all sizes, in all industries, from solar energy and financial services to collections. It serves the demands of call centers, telemarketers, BPOs, and customer support centers with 50-100+ seats, in addition to the companies focusing on live customer, lead, and prospect interactions.

8. Freshdesk – For Expanding, Budget-Conscious Businesses

Freshdesk Contact Center is a cloud-based platform that delivers an enriched business phone system with intelligent automation designed to improve agent and customer experience.

Scalability is a core component of the Freshdesk suite. However, its primary focus is voice calls, positioning it as telephone-centric call center software with an integrated cloud PBX system.

Freshdesk Contact Center offers advanced AI capabilities for smooth customer interactions; comprehensive performance insights; and high-quality, secure, and personalized voice interactions.

Standout features

• Call conferencing: In case of complex customer issues, agents can be added to an ongoing call to use their expertise and deliver solutions. Call conferencing also enables collaboration among teams scattered all over the world.
• Smart answer voicebot: Powered by Freddy AI, this voicebot answers customer questions 24/7 without needing a live agent. It responds to frequently asked questions and delivers predictable solutions to caller concerns.
• Smart escalations: In case of large volumes of calls that your team can’t immediately answer, this feature automatically directs customers to voicemail, nested queues, or callbacks when needed, enhancing overall team performance and efficiency.

Integrations

Freshdesk Contact Center boasts integration capabilities with over 1000 third-party applications and developer-friendly APIs that allow you to create bespoke apps.

Noteworthy integrations include:

• Freshdesk Core
• Frontapp
• ResponseTap
• ZohoCRM
• Infusionsoft CRM
• NimbleCRM

The platform also collaborates with CRM, Sales, and Marketing tools.

Pricing plans

Freshdesk Contact Center offers four plans:

• Free: Up to 10 agents
• Growth: €18 per agent per month + pay/min, billed monthly
• Pro: €47 per agent per month + pay/min, billed monthly
• Enterprise: €83 per agent per month + pay/min, billed monthly

All plans include 24×7 email support, while paid plans also offer 24×5 chat and phone support. Freshdesk Contact Center’s pay-as-you-go service allows for cancellation anytime without fees. You can also choose to use a 21-day free trial.

Who can benefit from Freshdesk

Freshdesk Contact Center makes setting up a globally affordable contact center simple, empowers remote collaboration, uses AI to reduce agent workload, and facilitates omnichannel service. Its scalability is perfect for startups and small businesses seeking an affordable yet robust contact center solution.

This overview of the Freshdesk Contact Center showcases some of its standout features within the platform.

9. CallHub – Freelancers and Small Businesses Looking to Customize Their
Customer Interactions

CallHub is a unified communication platform offering both calling and texting functionalities. It is designed to enhance personalized outreach efforts through its robust CRM
integrations. Features include:

• An outbound call center
• Voice broadcast
• Mass texting
• Peer-to-peer texting

The company initially specialized in political campaigns – as a tool to gather supporters, deliver important messages, and drive voter registration. Today, it is the outreach platform of choice for all kinds of organizations, including charities and educational institutions.

Standout features

• P2P texting: CallHub’s texting platform engages contacts, collects data, and drives favorable actions. With its 98% open rate and ease of use, personal conversations through SMS can lead to more conversions.
• Voice broadcasting: You can easily deliver a pre-recorded voice message to a large number of customers with no need for multiple agents. Send announcements, emergency notifications, appointment reminders, retail offers, and other messages in a flash.
• Branching Scripts: Users can create interactive scripts based on complex customer interactions to guide agents at every stage of a conversation. These scripts can address and adapt to various scenarios, streamlining agent conversations and delivering the best answer for all interactions.

Integrations

CallHub offers extensive integrations with various popular tools, ensuring seamless two-way data sharing. It allows campaign data to sync with your CRM in real-time, effortless contact list uploads, and direct CRM integration via Zapier. Integrations include the following.

• NationBuilder
• Blackbaud
• NGP VAN
• Action Network
• CiviCRM
• Blue State Digital
• Salesforce
• Freshsales

Pricing plans

CallHub offers a pay-as-you-go pricing model where users pre-pay for the credits used to make calls and texts.

The solution divides its pricing into different categories, including voice broadcasting, outgoing and incoming call center calls, and outgoing and incoming texts.

• Voice Broadcast: Starts at $0.046 per minute
• Outgoing Call Center:
  • For agents using a web browser, the rate starts at $0.069 per minute.
  • For agents using a phone, the dial-out rate starts at $0.092 per minute and the dial-in rate starts at
    $0.072 per minute.
• Incoming Call Center: Starts at $0.026 per minute
• Outgoing Text:
  • SMS rates are $0.034 per text from a 10-digit number (long code) and $0.05 per text from a 5-digit
    number (short code).
  • MMS rates are $0.06 per text regardless of the number.
• Incoming Text:
  • SMS rates are $0.012 per text to a 10-digit number (long code) and $0.03 per text to a 5-digit number
    (short code).
  • MMS rates are $0.04 per text regardless of the number.

Users get free credits upon signup.

Who can benefit from CallHub

CallHub is a fantastic option for outbound calling campaigns, inbound call management, and text-based outreach for multiple industries, including the following.

• Political campaigns
• Non-profit organizations
• Unions
• Schools and universities
• Businesses
• Market research companies

Small businesses, freelancers, and global marketing teams can greatly benefit from CallHub.

As you can see from this video, CallHub ensures all calls are data-informed, authentic, and compliant. Custom dialers are available across multiple platforms, so agents can work from anywhere.

10. Vocalcom – High-Performing Call Center Solution for Managing Inbound and Outbound Contacts

Vocalcom is a cloud contact center solution with an intuitive and flexible platform. It helps businesses manage inbound and outbound contacts seamlessly.

Its wide-ranging network of partners works in 15 offices across four continents and has over 20 years of expertise in customer engagement. Their experience ensures that the company delivers top-notch services to over 550,000 customers in nearly 50 countries.

With its cloud call center solution, interactions across all channels — phone, text, email, web, chat, and social media — are efficiently managed through a unified platform accessible from anywhere.

Standout features

• Hermes Digital Journey: The Hermes Digital Journey platform enables businesses to communicate with customers based on their preferences, delivering the right information at the right time on the most suitable digital channel. With Infobip, a messaging platform for enterprises, Vocalcom also delivers omnichannel digital solutions.
• The WebRTC protocol: There is no need to install complex and expensive hardware or software. WebRTC ensures secure data transfer within softphones at each workstation.
• Quality management: High-end quality management tools analyze the content and quality of each customer interaction so managers can easily evaluate agents’ performance. Recordings, transcripts, real-time supervision, and satisfaction surveys help create a quality improvement action plan to take agents’ skills to the next level.
• Customer satisfaction in real-time: Vocalcom captures customer feedback after each critical interaction. Using this method, managers can implement corrective measures immediately to improve customer experience and the quality of service.

Integrations

Vocalcom offers the Hermes Universal CRM Connector, which integrates with popular CRM systems and provides advanced features for inbound and outbound calls.

Pricing plans

Vocalcom’s pricing structure is not publicly available. Each client receives a unique plan depending on their specific requirements. Customers can request a free, personalized demo through a contact form on the website.

Who can benefit from Vocalcom

Vocalcom can be a benefit to companies in various sectors, including Customer Service, Sales & Telemarketing, and Collections, and across a multitude of industries, such as the following.

• Banks & Financial Services
• Insurance
• Healthcare
• Leisure & Travel
• Outsourcing
• Retail & Services
• Telecommunications
• Utilities

Our Approach to Assessing Aircall Competitors

We meticulously evaluated and hand-picked the Aircall alternatives featured in this guide. Each entry emerged after a scrupulous assessment process, designed to find those that truly meet your needs.

As we considered the alternatives, we specifically examined the following yardsticks.

• Features: We looked for platforms that offer an impressive blend of routing capabilities, analytics, reporting, and customization options. But it didn’t stop there. We also sought systems with omnichannel support that are capable of delivering a consistent, integrated user experience.
• Balancing price and value: Think of it as a scale, with cost on one side and value on the other. The key lies in finding the sweet spot – plans that offer powerful functionality without breaking the bank.
• Integration capabilities: We looked for the ideal call center software that melds seamlessly with your current infrastructure – your CRM system, collaboration tools, and analytics software. Each solution creates a cohesive, efficient workflow that makes data management a breeze.
• Customer ratings and reviews: For this benchmark, we sifted through the noise of user feedback, picking up on the common threads running through reviews across multiple platforms. This hands-on analysis brought to light the strengths and limitations of each product.
• Who it’s suitable for: We had to consider the types of businesses and industries each Aircall alternative shines in. We wanted to ensure that the solutions we recommended don’t just fit – they fit you.

Pro Tip: What You Should Look for in an Aircall
Alternative

When engaging in the Aircall vs. alternatives debate, a slew of considerations must guide your quest. Here are a few of the most critical ones:

Features: In this realm, versatility is the game-changer. Look for tools that can detect answering machines, carry out proprietary speech analytics, manage call routing and IVR, record calls, and integrate with CRM. In addition, they must include auto-dialing features and omnichannel capabilities. Remember, the spread of features must align with your needs across all plans.

Ease of Use: The platform must be user-friendly for businesses and customers alike. It should be scalable and intuitive, with a quick set-up time.

Integration Capabilities: Investigate the platform’s ability to blend seamlessly into your existing business ecosystem. Can it integrate smoothly with your CRMs, your help desk software, and collaboration tools? If it can, it will simplify your team’s workflow significantly.

Pricing Plans: Always consider Aircall’s pricing structure against the alternatives. Evaluate the value-for-money quotient, ensuring you get powerful features without stretching your budget.

Customer Support: The ideal platform boasts a reliable support team that’s only a call away. They should be quick to respond and quicker to offer solutions.

Flexibility: If your workforce is scattered across the globe, you must choose a platform that caters to their needs. It should be accessible, customizable, scalable, and flexible.

Call Quality: Crystal-clear communication is essential for customer satisfaction. So, make sure the platform you choose guarantees consistent call quality.

Security and Compliance: Pay heed to the platform’s security measures. Do they offer data encryption? Is the storage of call recordings secure? Are they compliant with industry-specific regulations such as the GDPR for European businesses or the PCI DSS for secure payments?

Remember, navigating this complex landscape of choices can be challenging, but the key lies in knowing what to look for.

Aircall vs. Voiso: What Is Better?

Aircall, no doubt, has made its mark in the industry with its comprehensive features and a sizable clientele. Yet, do not discount the prowess of a potent contender like Voiso. User-friendly, packed with sophisticated call management tools, and engineered to integrate seamlessly, Voiso emerges as a compelling Aircall alternative for any business.

Voiso, with its laser focus on customer satisfaction and unfailing call quality, aligns perfectly with businesses that require an efficient CCaaS provider. Additionally, for a contact center platform, Voiso includes many popular features:

• AI AMD
• Predictive dialer
• Proprietary speech analytics
• Omnichannel capabilities
• Automatic follow-up SMS
• Real-time dashboards
• Skill-based routing
• Global-local caller IDs

Plus, the platform is a breeze to navigate, and the customer support team is always eager to tackle customer queries and provide speedy solutions.

Finally, Voiso takes your customer’s security seriously. With GDPR and PCI-DSS compliances under its belt, and a vigilant security team that performs regular system audits and keeps an eye out for potential threats, you can rest easy knowing that your customers’ data is in safe hands.

Ready to get started with Voiso? Discover features and pricing here!