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Key Takeaways
- Voiso and Shuttle Global have partnered to support contact centers that take card payments over the phone
- The partnership begins with referrals and co-marketing, with both teams introducing customers where secure phone payments come up
- Shuttle is a payment layer for software platforms, AI agents and merchants, supporting in-call and link-based card payments
- Shuttle is PCI DSS Level 1 compliant and helps limit the platform’s PCI scope
- Shuttle works across any compatible gateway, so businesses keep the payment provider they already use
The Challenge
Phone payments are where a lot of contact centers quietly break their own compliance posture.
Pause the recording and hope nobody forgets to restart it. Have the caller read sixteen digits aloud to an agent. Or move them to a separate payment line and lose the ones who hang up. Each of those pulls the platform and its customer into PCI scope, and each of them makes for a worse call.
“The gap we usually see is contact centres pausing call recordings, having callers read card numbers aloud to an agent, or bouncing them to a separate payment line – all of which pull the platform and its customers into PCI scope and make for a poor caller experience.”
Nick Dunse, Chief Revenue Officer, Shuttle Global
For Shuttle, the missing piece was never demand. It was a CCaaS partner whose customers run exactly those conversations every day.
Why Voiso
Shuttle works with platforms whose customers handle high volumes of live voice interactions, which is where taking payment naturally comes up. Voiso’s customer base sits squarely in that description: ecommerce, travel, financial services and collections teams running voice at scale.
“Voiso stood out because the team moves quickly, the platform is modern and API-first, and they treat payments as part of the customer experience rather than a bolt-on.”
Nick Dunse, Chief Revenue Officer, Shuttle Global
How the Partnership Works
The partnership starts with referrals. Where a Voiso customer raises secure phone payments, Voiso introduces Shuttle. Where a Shuttle customer needs contact center software, Shuttle introduces Voiso.
Alongside that, both teams are working together on co-marketing: shared content, joint messaging, and educating a market that has lived with compliance workarounds for a long time.
“A lot of our customers take payment over the phone every day, and they ask us how to do it properly. Shuttle gives us a credible answer. Starting with referrals lets both sides build on real customer conversations rather than assumptions.”
Ivan Mitov, Partner Account Manager, Voiso
What This Means for Contact Centers
Contact centers that take payments by phone now have a route to a PCI DSS Level 1 compliant provider through a platform they already use, rather than sourcing one alone and hoping it fits.
Collections, renewals, upgrades and failed-payment recovery are all conversations where payment comes up. Handling them without compliance workarounds protects both the money and the caller relationship.
Why Payment-Taking Contact Centers Choose Voiso
If your agents ever take card details over the phone, three things decide whether the platform helps or gets in the way.
Compliance can’t depend on people remembering. Pause-and-resume recording works until someone forgets. Removing the failure point beats managing it.
The platform has to be open. A modern, API-first call flow is what lets specialist partners work alongside it rather than around it.
Payments belong in the conversation. Every transfer, hold and handoff is a place the caller drops. Keeping the conversation intact protects both the money and the relationship.
If your team takes payments over the phone, let’s talk about what that should look like. Start the conversation.
Industry
SaaS
