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Key Takeaways
- Back2You AI runs AI-powered lost-property management for high-footfall and multi-site venues across hospitality, leisure, nightlife, events, retail and transport.
- The two companies work as referral partners, with co-marketing and a bundled offer for venue operators.
- Voiso introduces Back2You AI to hospitality and customer-focused businesses; Back2You AI positions Voiso as its communication technology partner.
- Sales, product and engineering, and marketing teams on the Back2You AI side are all involved in the partnership.
- The two teams are exploring a technical integration between the platforms.
Why Back2You AI chose Voiso
Back2You AI was looking for a communication partner whose customers looked like its own. Venue operators. High volumes. Guest contact that can’t drop.
What stood out was the combination of scale and practicality: contact center infrastructure that grows with a venue’s volume, and AI applied to real work rather than sold as a promise. Both companies sell to the same buyer, and both are trying to remove manual effort from guest operations without removing the people.
Onboarding hit an early technical issue. The Voiso team got on a call and cleared it quickly.
“Partner with Voiso if you want more than just a platform. Their technology, flexibility, and collaborative approach make them a strong partner for building better customer experiences.”
Matthew Morgan, Co-Founder, Back2You AI
How the partnership works
The model is referral first. Voiso introduces Back2You AI to hospitality and customer-focused businesses that need lost property handled properly. Back2You AI positions Voiso as its communication technology partner to venues that need more than a phone line.
Where it fits, the two products go in together: Back2You AI’s automation for the lost-property enquiry itself, Voiso’s contact center platform for every other guest conversation around it. The two teams are also exploring a technical integration between the platforms.
“Back2You AI solves a specific problem for venues, and it solves it well. Our job in this partnership is the rest of the conversation: making sure the guest gets an answer, whichever channel they use and whatever time they call.”
Ivan Mitov, Partner Account Manager, Voiso
Why hospitality and venue teams choose Voiso
Venues run on peaks. A festival weekend, a sold-out night, a delayed flight: contact volume spikes and the team on shift doesn’t grow.
Every channel in one place. Voice, SMS, web chat, WhatsApp and social messaging in a single workspace, so a guest enquiry doesn’t get lost between inboxes.
Reliability where the venue operates. Tier-1 carriers, geo-redundant data centers, and local numbers in 140+ countries.
AI that does a defined job. Voiso transcribes, scores and summarizes calls in 10+ languages, so supervisors see what happened across a whole shift instead of sampling a few recordings.
Live fast. Voiso deployments can go live in as little as 24 hours, without an IT project.
Automation covers the routine so staff can look after the guest standing in front of them.
Get started
Whether you run guest services across one venue or fifty, Voiso helps you keep every conversation answered without adding headcount.
