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Key Takeaways
- Coldi’s AI voice agents run end to end on Voiso’s telephony, routing, and call quality instead of infrastructure Coldi had to build itself
- Local numbers across a wide range of countries let Coldi’s agents place automated calls that land as local in each market
- Geo-redundant infrastructure and call quality monitoring keep automated conversations stable across regions
- The agents handle revenue-carrying calls: prospect qualification, lost-sale recovery, and routine customer conversations
- Coldi’s engineering stays on the voice AI layer; the contact center layer is Voiso’s
AI voice agents are moving quickly from experiment to everyday operations. But a voice agent is only as capable as the platform it runs on. The telephony, the routing, and the call quality underneath decide whether an automated conversation connects at all, and whether it holds up across regions.
Voiso’s partnership with Coldi brings those two layers together. Coldi builds AI voice agents for businesses in call centers and fintech. Voiso provides the cloud contact center platform they run on.
What Coldi builds
Coldi builds AI voice agents for business, with a focus on call centers and fintech. Its agents handle the calls that carry revenue: qualifying prospects, recovering lost sales, and managing routine customer conversations. Rather than building communication infrastructure from the ground up, Coldi builds its service on an established contact center platform. That platform is Voiso.
One service, built on a platform designed to carry it
Coldi’s agents run on Voiso’s telephony, routing, and call quality. For the businesses Coldi serves, that means the automation sits on infrastructure built for contact center operations: local numbers across regions, stable call quality, and the routing logic that decides where each conversation goes.
Coldi keeps its focus on the voice AI. Voiso handles the contact center underneath.
Everything your team needs in one platform
Manage voice, SMS, messaging apps, AI-powered dialing, analytics, and reporting from a single contact center solution.
“Coldi is building the kind of service voice AI was supposed to deliver. Our job is to make sure the calls underneath it connect, in every market they operate in.”
Ivan Mitov, Partner Account Manager, Voiso
Why the platform underneath matters
An AI voice agent depends on connection quality. A call that drops, arrives from an unfamiliar number, or routes to the wrong place undoes whatever the automation was meant to achieve. Voiso runs on geo-redundant infrastructure with local numbers across a wide range of countries and monitoring built for call quality, so automated and human conversations alike stay clear and reliable.
The automation handles the routine, high-volume calls. Human teams stay focused on the conversations that need them.
What’s next
The partnership is at an early stage. As Coldi CEO Or Gold described it, Voiso provides the call center software and Coldi builds an end-to-end service on top, and he expects the partnership to be a turning point for Coldi’s growth. More on what Coldi’s agents can do on Voiso will follow.
Explore Voiso’s cloud contact center platform for AI-powered voice, omnichannel, and analytics in one place.
Industry
Voice AI
