Zoiper is packed with features like VoIP softphones, video calling, and instant messaging, making it a versatile option for businesses that need to stay connected. Whether you’re running a lean customer service team or managing remote employees, Zoiper brings simplicity to what can often be a tech headache. Its wide compatibility with various platforms also scores big with teams juggling multiple devices.
That said, no software is perfect, and Zoiper is no exception.
Why switch from Zoiper?
While Zoiper has carved a nice niche for itself, it’s not immune to the occasional eye-roll from users. Pricing, for instance, can be a sticking point, especially when you start scaling and need more advanced functionality. Plus, feature gaps like limited call analytics or lack of modern integrations with tools like Slack or Salesforce might leave you craving more.
And let’s not forget support. Many users report that Zoiper’s customer support can be hit or miss, which isn’t exactly ideal when your entire communication system depends on it.
If you’ve hit one or more of these roadblocks, don’t worry. You’re not alone, and you don’t have to settle. Taking the time to compare alternatives could lead you to a solution that feels tailor-made for your needs; whether it’s better pricing, richer features, or stellar support.
Let’s dive into the top alternatives that could make you forget Zoiper was ever an issue.
Top Alternatives to Zoiper
| Provider | Key features | Pricing | Pros | Cons |
| 1. Voiso | Omnichannel communication, intuitive workflow builder, AI-predictive dialer, speech analytics, real-time dashboards. | Starts at $49/user/month. | Cost-effective, strong outbound tools, powerful analytics, AI-driven insights. | Limited workforce management tools. |
| 2. VirtualPBX | Scalable plans, VoIP phone system, call routing, advanced voicemail options. | Starts at $9/user/month. | Flexible customization, strong call management, excellent customer support. | Steep learning curve, higher pricing for premium features, occasional downtime. |
| 3. Nice CXone | ACD, advanced IVR, speech analytics and automated sales dialer. | Starts at $71/month. | Wide range of advanced features for enterprises, reliable SLA-driven support tiers. | More expensive than other providers, and some call quality issues. |
| 4. Zadarma | SIP trunking, flexible cloud PBX with call recording and callbacks, global virtual numbers. | Starts from free, then $32/user/month. | Affordable, global reach, IVR and call queues. | Slow support in some regions, outdated interface, less integrations than other VoIP providers. |
| 5. Genesys Cloud CX | AI and analytics-driven customer experience, omnichannel support, and scalability. | Starts at $75/user/month. | Highly scalable, advanced AI tools, strong for customer support. | Expensive, overwhelming for small teams. |
| 6. GoTo Connect | VoIP, video conferencing, team messaging. | Contact sales for a customized quote. | Omnichannel communication, extensive advanced tools, robust integrations, user-friendly interface. | Higher costs, mobile app limitations, and a steep learning curve. |
| 7. Twilio | WhatsApp Business API, email API, programmable messaging. | Starts from free, then per-hour or per-user pricing options. | Scalable, developer-friendly, extensive documentation, reliable. | Can be complex for non-developers, costs may rise with scale, limited out-of-the-box features. |
| 8. Cisco Webex | Comprehensive video conferencing, team collaboration tools, and enterprise-grade security. | Starts with a free basic plan, then from $144/user/year ($12/user/month). | High-quality video and audio, advanced security features, third-party app integration, customizable meeting experiences. | Higher pricing compared to alternatives, steep learning curve, performance issues on low-bandwidth networks. |
| 9. Line2 | Multi-device support, unlimited calling/texting, team collaboration tools. | Starts at $9.99/month or $7.99 billed annually. | User-friendly interface, great value for small businesses, reliable connectivity. | Limited advanced features, fewer integrations, basic reporting options. |
| 10. Ooma | Unlimited calling, virtual receptionist, call blocking. | Starts at $19.95/user/month with over 50 features. | Affordability, scalability, advanced call management, easy setup. | Limited integration options, basic analytics and lack of advanced AI-driven features. |
1. Voiso
Voiso’s cloud-based contact center platform is built to simplify communication for small to medium businesses. With its user-friendly design and rapid setup, it’s the perfect choice for teams who want to get started as soon as possible. Whether it’s customer service, sales, or juggling multiple communication channels at the forefront, Voiso has the tools you need to deliver exceptional customer experiences.
With productivity-boosting AI features like speech analytics and chatbots, your business can optimize workflows and get meaningful insights into customer interactions, enabling smarter, data-driven decisions. Plus, Voiso can automate routine tasks, freeing up agents for more complex tasks.
With its blend of simplicity, cutting-edge technology, and efficiency-driving automation, Voiso is the top choice for businesses looking to scale personalized and effective support.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
|
Everything in Start-up, plus:
|
Everything in Professional, plus:
|
Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. VirtualPBX
VirtualPBX is a communication service provider giving teams the ability to manage incoming calls and route them to the right agents and departments. It provides tailored communication solutions for businesses of all sizes, and is perfect for any organization looking for scalability and flexibility. VirtualPBX offers powerful features like customizable voice, texting, and integration, as well as call queueing and advanced reporting.
Key features
Integrations
Integrates with over 3000 business apps, giving you full flexibility and workflow optimization.
Advanced features
VirtualPBX offers a suite of advanced features, like call queuing, advanced reporting, customizable voice and text options, mobile device support, and many more.
Round-the-clock support
For businesses based in the U.S, VirtualPBX has 24/7 agents on hand to help with any issues you may have.
Top-tier reliability
VirtualPBX offers customers a 99.999% uptime guarantee, ensuring no interruptions to your business operations.
Pros vs cons
| Pros | Cons |
| Offers advanced tools like call routing, CRM integration, and analytics. | May require some training for new users unfamiliar with VoIP systems. |
| Easily adapts to businesses of any size, from startups to large enterprises. | Relies heavily on a stable internet connection for optimal performance. |
| Provides round-the-clock customer service for troubleshooting and assistance. | Some advanced features may incur extra charges beyond basic plans. |
| Flexible pricing options to fit different budgets and needs. | Offers minimal capabilities without an internet connection. |
Pricing
The prices below refer to VirtualPBX’s business phone plan, whereas their website includes many different plans for various organizational needs.
| Plan | Price | Includes |
| Starter | $12/user/month | 1,000 local minutes in the US, Canada & Mexico monthly, first VoIP device per user, free local number per user, auto attendant, 14-day money-back guarantee, 24/7 email and chat support. |
| Pro | $22/user/month | Everything in Starter plus unlimited local minutes, send & receive texts, insights and real-time dashboards, automatic call recording, Zapier & Webhooks integrations, 24/7 phone, email, and chat support. |
| Ultra | $36/user/month | Everything in Pro plus white glove configuration, priority support, up to 20 auto attendants, Microsoft Teams integration, API integration, dynamic caller ID, toll-free minutes. |
Ideal use cases
VirtualPBX is ideal for small to medium-sized businesses, remote teams, and customer service operations that require flexible, reliable VoIP solutions with robust call management and team collaboration features. Organizations that prioritize scalability, 24/7 support, and seamless integration with tools like CRMs and project management software will benefit greatly, especially those seeking a cost-effective alternative to traditional phone systems.
3. Nice CXone
NICE CXone is a leading cloud-based contact center solution that empowers businesses to efficiently manage customer interactions across multiple channels. Designed for organizations seeking scalability and flexibility, NICE CXone provides a comprehensive suite of communication tools, including intelligent routing, AI-powered automation, and seamless integrations. Its advanced features, such as omnichannel support, call queueing, workforce optimization, and real-time analytics, help businesses enhance customer experiences while optimizing operational efficiency.
Key features
Omnichannel routing
Seamlessly connects customers across voice, chat, email, and social media, ensuring a smooth experience no matter the platform.
AI-powered automation
Uses advanced artificial intelligence to streamline workflows, automate routine tasks, and provide real-time customer insights.
Workforce optimization
Includes scheduling, performance tracking, and AI-driven coaching tools to improve agent productivity.
Advanced analytics & reporting
Delivers real-time insights on customer interactions, agent performance, and operational efficiency.
Pros vs cons
| Pros | Cons |
| Comprehensive omnichannel support enables seamless customer interactions across voice, chat, email, and social media. | Steep learning curve due to the wide range of features and customization options. |
| AI-powered automation streamlines workflows, enhances efficiency, and reduces manual tasks for agents. | Cost considerations may be a factor for smaller businesses looking for budget-friendly solutions. |
| Advanced analytics and reporting provide real-time insights to help businesses make data-driven decisions. | Integration complexity can require technical expertise to fully optimize connections with third-party tools. |
| Scalable cloud-based platform allows organizations to adjust their contact center operations as they grow. | Occasional system updates and changes may require additional training for agents and administrators. |
Pricing
| Plan | Price | Includes |
| CXone Mpower Digital Agent | $71/month | Common data sets and models, unified admin and user interface, Digital Agent routing for 30+ channels, dedicated agent and supervisor workspace, prebuilt data visualization dashboard and reports, digital recording and storage. |
| CXone Mpower Voice Agent | $94/month | CXone multi-tenant, open platform, common data sets and models, unified admin and user interface, universal queue with concurrent interaction handling, dedicated agent and supervisor workspace, self-service via voice IVR with no-code configuration, prebuilt and customizable cross-doman dashboards and report, voice recording and storage. |
| CXone Mpower Omnichannel Agent | $110/month | Omnichannel blended routing for digital and voice, unified admin and user interface, universal queue with concurrent interaction handling, voice and digital capture, storage, search and playback, dedicated agent and supervisor workspace, voice and digital prebuilt data visualization dashboards and reports. |
| CXone Mpower Essential Suite | $135/month | Everything in Omnichannel plus screen recording, QM workflows, dedicated supervisor workspace with omnichannel real-time monitoring and streamlined agent workflows, prebuilt and customizable cross-domain dashboards and reports. |
| CXone Mpower Core Suite | $169/month | Everything in Essential Suite plus Omnichannel AI forecasting and scheduling, agent mobile scheduling app with auto approvals, adherence and time utilization insights, enhanced performance visualisation and insights, 360 view of the agent KPIs, metrics and trends. |
| CXone Mpower Complete Suite | $209/month | Everything in Core suite plus omnichannel analytics, sentiment analytics, out-of-the-box dashboards and in-depth reporting, customer feedback, voice of customer capture. |
Ideal use cases
NICE CXone is ideal for businesses that require scalable, cloud-based contact center solutions to manage customer interactions efficiently. It’s perfect for organizations with high call volumes, such as customer service centers, financial institutions, and healthcare providers, where seamless omnichannel support and automation can improve response times and service quality. Companies focusing on AI-driven analytics and workforce optimization, like e-commerce platforms and tech firms, can leverage NICE CXone to enhance agent productivity and customer satisfaction. Plus, businesses that require robust integrations with CRM and other enterprise tools benefit from its ability to unify workflows and drive operational efficiency.
4. Zadarma
Zadarma is a cloud-based VoIP phone system that lets businesses stay connected without the hassle of expensive hardware. Whether you’re handling customer calls, setting up virtual numbers, or managing a remote team, Zadarma makes communication smooth, flexible, and affordable. With features like Cloud PBX, smart call routing, CRM integrations, and even speech analytics, it helps businesses level up their phone systems without breaking the bank. Plus, it’s got international calling options, so staying in touch with clients across the globe is a breeze.
Key features
Cloud PBX
A fully cloud-based phone system that eliminates the need for physical hardware, offering businesses flexibility and scalability for managing calls efficiently.
Smart call routing
Uses AI-powered automation to direct incoming calls to the right department or agent, improving response times and customer satisfaction.
CRM & messenger integrations
Seamlessly connects with popular CRM platforms like Zoho and Salesforce, as well as messaging apps like Slack and Telegram, streamlining communication workflows.
Speech analytics & call recording
Provides advanced speech recognition and call recording features, helping businesses analyze conversations, improve customer interactions, and maintain compliance.
Pros vs cons
| Pros | Cons |
| Affordable pricing makes it a cost-effective VoIP solution for businesses of all sizes. | Customer support can be inconsistent, with some users reporting slow response times. |
| Cloud-based flexibility allows teams to manage calls from anywhere without needing physical hardware. | Setup and configuration may require technical expertise, making it challenging for non-technical users. |
| CRM and messenger integrations streamline communication by connecting with tools like Zoho, Salesforce, Slack, and Telegram. | Occasional service disruptions affect call reliability. |
| Speech analytics and call recording help businesses improve customer interactions and maintain compliance. | Limited advanced features compared to some competitors, which may not suit larger enterprises. |
Pricing
| Plan | Price | Includes |
| Standard | Free for 5 users | $0.18/minute calls to 18 countries, 5 PBX and CRM users, $1.60 per additional number, 200MB cloud storage, 4 IVR voice menus, 2 video conference hosts, 20 video conference participants, per-second billing for outgoing calls, 4 concurrent outgoing calls, CRM, free number porting/connection with a 12 month prepayment, API, free ballback widget, 24/7 customer support, free integrations with popular CRM systems. |
| Office | $32/10 users/month | 500 calls to 18 countries, 10 PBX and CRM users, 4 virtual phone numbers, 1 toll-free number, 200 toll-free minutes, $1.60 per additional number, 2000MB cloud storage, 200 free speech recognition minutes, 6 IVR voice menus, 5 video conference hosts, 50 video conference participants, per-second billing for outgoing calls, 4 concurrent outgoing calls, CRM, free number porting/connection, API, free ballback widget, 24/7 customer support, free integrations with popular CRM systems. |
| Corporate | $65/20 users/month | 1000 calls to 18 countries, 20 PBX and CRM users, 8 virtual phone numbers, 2 toll-free number, 600 toll-free minutes, $1.60 per additional number, 5000MB cloud storage, 500 free speech recognition minutes, 12 IVR voice menus, 10 video conference hosts, 100 video conference participants, per-second billing for outgoing calls, 8 concurrent outgoing calls, CRM, free number porting/connection, API, free ballback widget, 24/7 customer support, free integrations with popular CRM systems. |
Ideal use cases
Zadarma is a great fit for businesses looking for a cost-effective, cloud-based VoIP solution that eliminates the need for expensive hardware. It’s ideal for small businesses, remote teams, and startups that need flexible communication tools without a complex setup. Companies that rely on CRM integrations and automated call routing, such as e-commerce platforms, customer service teams, and international businesses, can benefit from its seamless connectivity.
5. Genesys Cloud CX
Genesys is a powerful omnichannel contact center platform designed for businesses who want to optimize customer communication. It has advanced features like campaign management, escalation management, progressive dialers, and real-time chat, and excels in AI-driven tools and omnichannel capabilities.
Key features
Omnichannel communication
Genesys centralizes communication channels on one platform, creating seamless, consistent customer experiences and streamlining agent workflows.
Strong integrations
Seamlessly connects with CRMs, workforce management tools, and existing business systems.
24/7 assistance
Genesys offers round-the-clock support to customers, ensuring there’s always someone there to help when it’s needed.
Advanced AI
AI-powered analytics and predictive engagement helps businesses improve their customer interactions.
Pros and cons
| Pros | Cons |
| Omnichannel engagement across multiple channels helps businesses maintain consistency with customers. | Setup times can take up to 90 days, which can be a turn off for businesses needing a quick fix. |
| AI-powered capabilities like predictive engagement and sentiment analysis improve agent efficiency. | High entry requirements of 20 users minimum make it unsuitable for small teams and startups. |
| Comprehensive analytics can enable businesses to make better, data-driven decisions. | It’s more expensive compared to alternatives, which can be a barrier for budget-conscious teams. |
Pricing
| Plan | Price (per user/month) | Includes |
| Genesys Cloud CX 1 | $75 | Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, interaction and screen recording, virtual agents, native voicebot, predictive routing, agent copilot, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 2 | $115 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, QA and compliance, knowledge, agent copilot, virtual agents, native bots, predictive engagement and routing, social listening and engagement, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 3 | $155 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, employee performance, workforce management, QA and compliance, knowledge, forecasting and scheduling, speech and text analytics, virtual agents, native bots, predictive engagement and routing, social listening and engagement, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 4 | $240 | Everything in 3, plus 30 AI experience tokens per agent, and journey management. |
Ideal use cases
Genesys Cloud CX is ideal for large enterprises and customer service teams needing AI-powered, omnichannel support to streamline customer interactions. It’s great for industries like finance, healthcare, and retail, offering predictive analytics, workforce engagement tools, and seamless CRM integrations to improve efficiency and customer experiences.
6. GoTo Connect
GoTo Connect is an excellent VoIP solution that combines voice, video, and team messaging in one unified interface. Its feature-rich platform is known for its scalability and comprehensive feature set, catering to businesses of all sizes with powerful tools like call queues, analytics, and CRM integrations. GoTo Connect is the perfect solution for modern business communication.
Key features
VoIP and video conferencing
High-quality voice calls and HD video meetings.
Call routing and IVR
Intelligent call handling for improved efficiency.
Team collaboration
Messaging and file sharing for seamless teamwork.
Integrations
Works perfectly with CRMs and productivity tools like Salesforce and Slack.
Advanced analytics
Provides in-depth call performance data.
Pros vs cons
| Pros | Cons |
| Unified platform for all business communication needs. | Pricing may be a little steep for small businesses. |
| Powerful integrations with popular business tools. | Some features, such as advanced analytics, require higher-tier plans. |
| Scalable solutions for small teams and large enterprises. | Occasional learning curve for new users. |
Pricing
GoTo Connect have a wide variety of plans with varying features, but their prices aren’t publicly available on their website. For more information and a custom quote, contact their sales team or request a demo.
Ideal use cases
Businesses looking for a comprehensive platform for voice, video, and messaging will find a solution tailored to their needs with GoTo Connect. Any enterprises that need advanced call routing and in-depth analytics to streamline operations and enhance customer interactions are well-supported. Plus, teams that prioritize seamless integration with existing tools and workflows can rely on GoTo Connect to boost productivity and maintain consistency across their communication channels.
7. Twilio
Twilio is a cloud-based customer engagement platform that makes it easy for businesses to connect with customers through voice, text, chat, email, and video. Whether you’re sending appointment reminders, powering a call center, or integrating messaging into an app, Twilio gives you the tools to do it seamlessly and at scale. With AI-driven automation, real-time analytics, and flexible APIs, it helps businesses personalize interactions and improve communication without the hassle of complex infrastructure.
Key features
Programmable messaging
Enables businesses to send and receive SMS, MMS, and OTT messages globally through a simple API, making customer communication seamless.
Programmable voice
Allows companies to make, receive, and control calls within apps using Twilio’s voice API, enhancing call experiences.
Twilio Video
Embeds real-time, high-quality video chat functionality into applications, perfect for virtual meetings and customer support.
API flexibility
Twilio’s APIs are designed to be adaptable, allowing businesses to customize communication workflows to fit their unique needs.
Pros vs cons
| Pros | Cons |
| Flexible APIs allow businesses to customize communication workflows and integrate with various platforms. | Pricing can be high for businesses with large-scale messaging or voice needs. |
| Omnichannel support enables seamless messaging, voice, video, and email interactions. | Customer support responsiveness has been noted as inconsistent by some users. |
| Scalability makes it ideal for businesses of all sizes, from startups to large enterprises. | Occasional service disruptions may affect reliability in certain regions. |
| Reliable global connectivity ensures smooth communication across different regions. | Complex setup can require technical expertise, especially for advanced integrations. |
Pricing
Twilio allows businesses to start for free and then pay as you go. Visit their website or contact sales for further details about their pricing plans.
Ideal use cases
Twilio is perfect for businesses that need seamless, scalable communication across voice, text, chat, email, and video. Whether you’re sending appointment reminders, order updates, or customer support messages, Twilio makes it easy to automate and personalize interactions. It’s great for startups, e-commerce, and enterprises looking to integrate messaging into apps, run marketing campaigns, or power call centers without complex infrastructure. Plus, with global reach and flexible APIs, businesses can connect with customers anywhere, on any channel.
8. Cisco Webex
Cisco Webex is a comprehensive collaboration platform designed for businesses of all sizes, especially mid-to-large enterprises and those with strict security or compliance needs. It offers video conferencing, VoIP calling, messaging, webinars, and contact center solutions under one unified system. Built with enterprise-grade reliability and integrations, Webex helps teams communicate securely and effectively across locations and devices.
Key features
HD video conferencing
Webex supports high-quality video meetings with features like screen sharing, breakout rooms, and real-time transcription.
Team messaging & collaboration
Enables persistent chat, file sharing, and whiteboarding to support ongoing teamwork beyond meetings.
AI-powered meeting assistant
Includes real-time translations, noise cancellation, and meeting highlights using built-in artificial intelligence.
Advanced security & compliance
Offers end-to-end encryption, data loss prevention, and full compliance with HIPAA, GDPR, and other enterprise standards.
Pros and cons
| Pros | Cons |
| Highly secure platform trusted by governments and regulated industries. | Can be more expensive than SMB-focused alternatives. |
| Deep integration with Cisco hardware and enterprise IT systems. | Setup and management can be complex without IT expertise. |
| Reliable performance even in large-scale global deployments. | User interface is less intuitive for first-time or non-technical users. |
| Rich AI features enhance meeting productivity and accessibility. | Some features are overkill for smaller or less technical teams. |
Pricing
Cisco Webex have a variety of plans, from meetings to calling, webinars & events to contact center and CPaaS. Here’s the breakdown for their Meetings plan:
| Plan | Price | Includes |
| Webex Free | Free | Unlimited meetings up to 40 mins and 100 attendees, screen sharing, unlimited whiteboards, local recording, calendar service integration, noise cancellation, unlimited messaging, Vidcast, advanced security, integration of leading apps, basic support. |
| Webex Meet | $144/user/year ($12/month billed annually)
$14.50/user/month |
Everything in Free plus AI assistant, unlimited meetings up to 2 hours and 200 attendees, 10GB AI-powered cloud recording, live polling and Q&A with Slido, closed captions, advanced support. |
| Webex Suite | $270/user/year ($22.50/month billed annually)
$25/user/month |
Everything in Meet plus business phone number, call any telephone number, visual voicemail, move calls between devices, 6-way conference calling, unlimited local and domestic long-distance calling, international long distance billed per minute. |
| Webex Enterprise | Contact sales for a custom quote | Everything in Suite plus 1,000-attendee meeting, local & unlimited cloud meeting recording, FedRAMP authorized security, Webex events with certain plans. |
Ideal use cases
Cisco Webex caters to large enterprises, government agencies, healthcare providers, and financial institutions that need secure, scalable communication and advanced collaboration tools for frequent high-stakes meetings, or that already use Cisco’s networking and security infrastructure. Teams that prioritize compliance, reliability, and enterprise integrations will find Webex particularly valuable.
9. Line2
Line2 is a virtual phone system that allows businesses and individuals to add a second phone line to their existing devices; no extra hardware needed. Whether you need a dedicated business number, better call management, or privacy for personal calls, Line2 makes it easy with features like call forwarding, voicemail transcription, and messaging. Plus, with Wi-Fi and cellular support, you can stay connected from anywhere without missing a beat.
Key features
Call forwarding
Redirects incoming calls to another number, ensuring you never miss important conversations.
Voicemail transcription
Converts voicemails into text, making it easy to read messages on the go.
Call screening & blocking
Lets you filter incoming calls and block unwanted numbers for better control over your communication.
Unlimited SMS/MMS messaging
Enables seamless texting, including multimedia messages, to stay connected with customers or team members.
Pros vs cons
| Pros | Cons |
| Affordable pricing makes it a budget-friendly option for small businesses and individuals. | Limited integrations mean it may not connect easily with CRM or business tools. |
| Easy setup allows users to quickly add a second phone line without extra hardware. | No collaboration features like video conferencing or team messaging. |
| Call forwarding and voicemail transcription enhance call management and accessibility. | Occasional call quality issues reported by users, especially in areas with weak connectivity. |
| Unlimited texting and calling within the U.S. and Canada. | Basic functionality may not be enough for larger businesses needing advanced features. |
Pricing
Line2’s pricing starts at $9.99/month when billed monthly, or $7.99/month when billed annually. Their features include:
- SMS/MMs.
- Call blocking.
- Call screening.
- Voicemail transcriptions and recordings.
- Call forwarding.
- Caller ID.
- Unlimited calls within the U.S and Canada.
- Superior customer support.
For more information about their product offerings, visit their website.
Ideal use cases
Line2 is perfect for small businesses, freelancers, and remote teams that need a dedicated business number without extra hardware. It’s great for professionals who want to separate work and personal calls while keeping everything on one device. Businesses that rely on call forwarding, voicemail transcription, and messaging can use Line2 to streamline communication and stay connected from anywhere. And its affordable pricing makes it a solid choice for startups and solo entrepreneurs looking for a simple, reliable phone solution.
10. Ooma
Yet another cloud-based system, Ooma is designed to simplify business communication for both large and small organizations, individuals and entrepreneurs alike. Thanks to its affordable pricing and user friendliness, Ooma supports small and remote teams, but still offers powerful features like virtual receptionists, call forwarding, and conferencing.
Key features
VoIP calling
High quality calls with HD voice technology.
Virtual receptionist
Automates call handling and routing to improve the customer experience.
Call blocking
Advanced tools to automatically block spam and unwanted calls.
Plug-and-play devices
Easy setup that allows you to get started instantly.
Customizable call routing
Directs calls based on schedules, departments, preferences, or any predetermined criteria.
Pros vs cons
| Pros | Cons |
| Cost-effective plans for small businesses and startups looking for basic VoIP services. | Lacks some advanced AI features and advanced reporting tools. |
| Simple setup and intuitive interface makes it accessible for non-technical users. | Not as many third-party integrations as other competitors. |
| Reliable HD voice quality, ensuring clear and uninterrupted communication. | Designed for small businesses, so might not meet the demands of larger organizations. |
Pricing
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Ideal use cases
Ooma’s customers are typically small businesses and startups that want a cost-effective phone system that prioritizes high quality and reliability. It’s a great solution for any business looking for a simple, hardware-based telephony solution with quick setup and all the necessary features for efficient communication.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Arguably the most important aspect of any cloud-based phone system is its features and functionality. It should include core offerings like VoIP calling, SMS/MMS, voicemail, conference calling, and email, with advanced features like IVR, call recording, call analytics, and predictive dialers taking it to the next level. Tools like these allow businesses to manage both simple and complex communication needs easily, making the software versatile for various industries.
Integration capabilities
A great phone system doesn’t work in isolation; it integrates seamlessly with the tools you’re already using to create a symbiotic tech stack. CRMs like Salesforce and HubSpot or helpdesk platforms like Zendesk help streamline workflows and centralize customer data, while productivity tools like Slack, Microsoft Teams, and G Suite ensure smooth collaboration across departments. Strong integrations can transform a phone system into a hub for all business operations.
Pricing and value
Pricing is an obviously important aspect of investing in a new software, but beware of the billing models! It’s important to choose a system that aligns with your budget, and many providers charge hidden costs like setup fees or extra charges for additional users or features. Keep an eye out for flexible plans like per user/month, pay-as-you-go, or bundled packages, as it’s much easier to predict the overall price.
Scalability and reliability
For any business planning to grow, scalability and reliability should be top of the list. As your business expands, you’ll need to add new agents, phone numbers, or even advanced features to your solution, without incurring hefty costs or downtime. High uptime reliability minimizes disruptions, maintaining consistent customer service and operations.
Customer support and onboarding
When a new platform is introduced to your team, the learning curve can sometimes be steep. Comprehensive training resources like tutorials, documentation, and live demos can make all the difference between a smooth onboarding, or a rocky start. The chosen solution should have responsive support via phone, email, and live chat, so your users can get help whenever they need.
Security and compliance
Unfortunately, as technology continues to expand, so too do data breaches. Security and compliance have never been more important, and adherence to GDPR and HIPAA regulations, to name a few, combined with powerful encryption and clear data handling policies, can safeguard your business and customer information. Choosing a system that prioritizes security provides peace of mind for you and your customers alike.
FAQs
What are the main reasons to look for Zoiper alternatives?
Users often seek alternatives due to limited features, outdated UI, or better integration options with modern communication tools.
Is it difficult to migrate from Zoiper to another provider?
Migration depends on the provider, but many alternatives offer straightforward setup and SIP compatibility, making the transition relatively smooth.
How do pricing models typically differ between Zoiper and its alternatives?
Zoiper has a one-time licensing fee, while many competitors use subscription-based pricing with additional features included.
Which Zoiper alternative is the easiest to set up and use?
Jitsi Desktop is often praised for its user-friendly interface and simple deployment, making it a great option for quick setup.
Do these Zoiper alternatives offer the same integrations with CRMs and other tools?
Some alternatives, like Voiso and GoTo Connect, provide strong CRM integrations, while others may have more limited compatibility.
Are there features offered by other platforms that Zoiper doesn’t have?
Many alternatives include video conferencing, AI-powered analytics, and enhanced security features, which Zoiper lacks.
Is Voiso better than Zoiper?
Voiso offers advanced call analytics and AI-driven features, making it a strong choice for businesses needing more than basic VoIP functionality.
How reliable are Zoiper alternatives in terms of call quality and uptime?
Leading alternatives like 3CX and RingEX boast high uptime guarantees and strong call quality, though reliability varies by provider.
To Zoiper or Not to Zoiper?
Choosing the right phone system is more than just picking a familiar name; it’s about finding the best fit for your business needs. While Zoiper has its strengths, exploring alternatives can unlock better features, smoother integrations, improved scalability, and stronger support. Whether it’s AI-powered automation, advanced analytics, or seamless CRM connections, many competitors offer more powerful tools to optimize communication.
Ultimately, the right VoIP solution depends on your priorities: pricing, functionality, reliability, and growth potential. Taking a strategic approach ensures that your choice not only meets your current demands but also scales with your business as it evolves. Don’t just settle; explore, compare, and find the system that sets you up for long-term success.
And if you don’t want to do any of that, talk to us today to make the choice easier. Voiso is the number one solution to streamlining your workflows and boosting your team productivity to new levels.
