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Taking place November 5-7 at ExCel London, WTM is a hub for travel and tourism decision makers. Its 43,000 attendees and 4,000 exhibitors will be showcasing innovations and exploring business opportunities with the best in the industry – and we can’t wait to share our insights.
Why we’re going to WTM London
WTM London is a fantastic opportunity for us to connect with professionals in an industry that places a premium on strong customer satisfaction and experience.
We’ll be showcasing our top-tier contact center solution to global decision makers, exploring partnership opportunities, learning about upcoming industry trends, and networking with seasoned travel and tourism professionals. We’ll also be sharing valuable lessons and insights learned over many years of doing business with travel & tourism companies.
How Voiso elevates CX for travel & tourism businesses
With many years of experience in the industry, Voiso can give your travel business exactly what it needs:
Omnichannel toolkit
Voiso’s Omnichannel capabilities allow you to connect with customers worldwide through multiple channels. It unifies voice, SMS, web chat, and messaging apps like Messenger, WhatsApp, Instagram DM, Viber and Telegram into a single platform, ensuring you can always meet your customers where they are.
Travel and tourism businesses cater to customers in every corner of the world, which makes them dependent on strong customer service and client relationships. Centralizing communication streamlines interactions with clients, enabling consistent and clear conversations, no matter the medium.
And when clients are traveling, they expect quick, reliable service. Omnichannel keeps a detailed record of all previous interactions, providing easily accessible customer data for agents and speedy, efficient service for customers.
Automation
Dealing with high call volumes can overwhelm even the best customer service agents.
Enter automation. We’ll be debuting our brand-new, fully automated chatbot that can be entirely self-managed in Voiso’s platform. It caters to all travel and tourism needs, including booking assistance, itinerary management, customer support and much more. It not only streamlines the traveler’s experience, but eases the workload on customer service agents so they can focus on problem-solving and complex tasks.
We’ll also be showcasing our Flow Builder, which enables custom IVR menu creation, intelligent call routing integration, inbound call management and CRM syncing. Trust us – you won’t want to miss it!
Local numbers
The travel and tourism industry revolves around connecting people worldwide. For businesses in the industry, being able to contact customers in over 120+ countries is more than just a benefit – it’s a necessity.
But reaching out to them using local numbers adds another dimension of personalization to customer service. It makes customers feel more connected, as if the call is coming from down the street. With Voiso, agents can call anyone, from anywhere, using local numbers their customers will recognize.
Continuous monitoring and improvement
Customer service relies on continuous monitoring and coaching to help agents keep up with changing customer demands and an evolving market. But keeping track of metrics and call outcomes can get messy without a dedicated tool in place to get the job done.
Voiso’s customizable Real-Time Dashboards allow managers to continuously monitor agent performance by providing a window into call center efficiency, highlighting any areas for improvement. Coupled with AI Speech Analytics— which transcribes calls and analyzes customer sentiment—call centers can turn their customer interactions into valuable insights.
And much more…
- AI Predictive Dialer: Make 4x more calls with AI-driven technology that leverages intelligent call routing to optimize agent productivity.
- Answering Machine Detection (AMD): Avoid wasted time and only route calls to agents once answered by a human.
- Multilingual Capabilities: Implement chatbots that adapt to any language, providing 24/7 assistance no matter where your customers are.
Where you can find us
Drop by Booth S2-620 to learn more about how our powerful, AI-driven contact center solution can elevate your travel and tourism business.
We can’t wait to network and hear more from experts in the industry. We’ll be waiting for you! Or, talk to us today if you want to get a head start.
