Designed primarily for small to medium-sized businesses, CloudTalk is one of the strongest platforms for customer support and sales teams handling both inbound and outbound calls thanks to its user-friendliness and flexibility.
But let’s be honest, no software is perfect. It’s always worth it to look at multiple alternatives when shopping around for new communication solutions. Whether it’s competitive pricing, deeper integrations, or advanced features you’re looking for, the right solution can make a huge difference to your team and your business’s bottom line. Let’s dive into the top contenders to see how they stack up.
Why Switch from CloudTalk?
While CloudTalk excels in many areas, some users face limitations when it comes to things like pricing that doesn’t scale with the business, gaps in advanced features, and fewer integrations compared to competitors. Support responsiveness can also lack in some areas, and certain customization options aren’t as specific as users would like them to be.
But fear not, we have the solution. Here are our top picks for CloudTalk alternatives in 2025.
Top CloudTalk Alternatives
| Company | Key features | Pricing | Pros | Cons |
| 1.Voiso | Predictive dialer, real-time analytics, CRM integrations, call recording, and IVR. | Starts at $49/user/month for essential contact center tools, with the option to create a custom plan tailored to your business. | Highly customizable, advanced call center capabilities, global reach. | Requires setup expertise for complex workflows. |
| 2. 8×8 | Cloud-based calling, video conferencing, team messaging, analytics. | Starts at $24/user/month. | Strong security features, global phone numbers. | Interface may feel outdated compared to modern competitors. |
| 3. Dialpad | AI-powered call transcription, integrations, and SMS capabilities. | Starts at $15/user/month for standard plans, or free for video meeting plans. | Excellent AI tools, user-friendly mobile app. | Limited international calling features. |
| 4. Nextiva | VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
| 5. Aircall | Cloud-based VoIP, user-friendly interface, and team collaboration features. | Starts at $30/user/month. | User-friendly, quick setup, strong integration options . | Limited scalability, higher cost per user. |
| 6. OpenPhone | Call recording, customizable IVR, and extensions. | Starts at $15/user/month. | Intuitive user interface, usability across multiple platforms, including desktop and mobile apps. | Lack of advanced features for sales ops like auto-dialers, lack of extensive API support for integrations. |
| 7. Zendesk Talk | Seamless integration with Zendesk products, call management, and ticketing features. | Starts at $19/user/month. | Ideal for Zendesk users, excellent for customer support teams. | Lacks advanced telephony features for non-Zendesk use cases. |
| 8. Nice CXone | ACD, advanced IVR, speech analytics and automated sales dialer. | Starts at $71/month. | Wide range of advanced features for enterprises, reliable SLA-driven support tiers. | More expensive than other providers, and some call quality issues. |
| 9. Google Voice | Small teams or startups needing budget-friendly options. | VoIP, SMS, voicemail transcription, Google Workspace integration. | Starts at $10/user/month and goes up to $24 for higher-tier plans. | Small teams or startups needing budget-friendly options. |
| 10. RingCentral | Video conferencing, messaging, team collaboration, integrations with popular tools. | Starts at $20/user/month. | Feature-rich, reliable, wide integration options . | Premium features drive up cost. |
| 11. Genesys Cloud CX | AI and analytics-driven customer experience, omnichannel support, and scalability. | Starts at $75/user/month. | Highly scalable, advanced AI tools, strong for customer support. | Expensive, overwhelming for small teams. |
| 12. Ooma | Unlimited calling, virtual receptionist, call blocking. | Starts at $19.95/user/month with over 50 features. | Affordability, scalability, advanced call management, easy setup. | Limited integration options, basic analytics and lack of advanced AI-driven features. |
1. Voiso
Voiso is a cloud-based, flexible, scalable contact center solution that suits businesses of all shapes and sizes. It’s user-friendly and easy to set up, and caters to both customer service and sales teams alike with productivity-boosting AI features like speech analytics and chatbots, as well as powerful outbound predictive dialers and answering machine detection.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
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Everything in Start-up, plus:
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Everything in Professional, plus:
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Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. 8×8
Thanks to its powerful VoIP services, video conferencing, team messaging, and contact center tools, 8×8 is one of the global leaders in communication solutions. Its cloud-based telephony system is designed to streamline business communication by unifying platforms across voice, video, and chat, and provides multiple pricing plans to suit various organizational needs.
Key features
AI-driven call features
8×8 uses AI tools like speech analytics to analyze customer sentiment and improve response times, deliver personalized support, and boost customer satisfaction, as well as predictive call routing to streamline operations and improve CX.
Omnichannel support
Unified communication across voice, SMS, chat, and email, allowing agents to have context during interactions and providing better customer experiences.
Integrations
8×8 seamlessly integrates with apps like Salesforce, Slack, and Microsoft Teams, optimizing collaboration and team productivity.
Global connectivity
8×8 supports international operations with local and toll-free numbers in 120+ countries, enabling businesses to have a local presence while operating from anywhere in the world.
Pros vs cons
| Pros | Cons |
| Ideal for businesses operating internationally thanks to its local and toll-free numbers. | User interface can feel clunky and outdated compared to other providers. |
| Robust security and compliance, perfect for sensitive industries. | Some users report small performance issues, like call dropping or lags. |
| Affordable international calling plans with widespread coverage. | Some advanced features like multi-level auto-attendant and call analytics are only included in higher-tier plans. |
| Advanced scalability, ideal for both small businesses and large enterprises. | Extensive international calling is only available on higher-tier plans. |
Pricing
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Ideal use cases
Any businesses looking to unify their communication with a powerful contact center solution will find what they’re looking for with 8×8. Its reliable connectivity makes it the go-to for companies operating on a global scale, and for small to medium-sized businesses that need affordable and easy-to-use software. Plus, it’s secure and compliant, making it a safe option for industries like financial services and healthcare that deal with sensitive customer data.
3. Dialpad
Dialpad has made a name for itself as a modern, AI-driven, cloud-based phone system for companies looking for streamlined communication, powerful features, and seamless integrations. It’s intuitive and flexible, easily scales with your business, and leverages advanced analytics and AI-powered tools to maximize customer support operations.
Key features
Global calling
Offers free calls to the US and Canada from anywhere in the world, as well as unlimited inbound and outbound calling within your business’s country, ideal for companies operating in multiple regions.
Integrations
Connects with multiple tools like G Suite, Microsoft 365, and Slack to improve workflow management.
Voice Intelligence (VI)
Transcribes calls in real-time with AI, provides sentiment analysis, and generates actionable insights to improve data-driven decision making.
SMS and MMS support
Enables text communication as well as voice, improving accessibility for customers.
Pros vs cons
| Pros | Cons |
| Top-tier AI tools that improve efficiency and accuracy. | Limited international calling features compared to competitors. |
| Easy to use interface, enabling quick setup. | Some advanced features are only available in premium plans. |
| Affordable pricing plans make it accessible to smaller teams. |
Pricing
These prices are included in Dialpad’s Connect package. Check out their website for more information on their Meetings, Support, and Sell packages with varying pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Ideal use cases
Dialpad would suit any business looking to modernize their operations with AI-driven features and high reliability. It’s a strong player in the VoIP market for tech-savvy businesses and those needing cost-effective communication tools to improve record-keeping and call analysis.
4. Nextiva
As one of the biggest contenders in the contact center software industry, Nextiva is an all-in-one VoIP communication platform offering businesses a variety of cloud-based telephony features. It gives businesses the power to improve both their internal and external communication, and offers features like omnichannel and team collaboration tools to support remote work.
Key features
Advanced integrations
Nextiva integrates seamlessly with tools like Outlook, Google Cloud products, QuickBooks, Dropbox, and Zendesk.
Round-the-clock customer support
Nextiva’s customer support team is available 24/7, giving business support whenever they may need it.
Advanced call features
Conference calling, voicemail transcription, and multi-level attendant are just a few of Nextiva’s powerful calling features.
Analytics
Nextiva’s platform provides detailed call activity and performance reports so managers can monitor call volumes and agent efficiency in real-time.
Pros vs cons
| Pros | Cons |
| Users can be calling within minutes thanks to Nextiva’s simple and intuitive setup. | Analytics and reporting tools aren’t as strong as some competitors. |
| Combines communication and CRM tools in one platform. | Limited customization options for specific, niche industries. |
| Excellent customer service and support. | Missing certain integrations, like Slack and Zapier, which can be a barrier for some businesses as Zapier enables further connections to VoIP telephony systems. |
Pricing
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
Nextiva’s platform fits in perfectly with small businesses looking for affordable and intuitive communication software. It’s also the perfect solution for organizations that want to integrate their VoIP and CRM functions, and any teams with remote workers who need a reliable mobile app.
5. Aircall
Aircall has been leading the way in cloud-based phone systems for over ten years. Built for customer support teams, sales operations, and remote-based teams, Aircall offers a wide range of powerful call management features and seamless integrations that make it an excellent solution for businesses that need reliability and simplicity.
Key features
Extensive integrations
Aircall integrates with 100+ apps and popular tools like Slack, HubSpot, and Zendesk.
Advanced call routing
Directs calls to the right person or team to improve customer satisfaction and minimize wait times.
Call analytics and reporting
In-depth call analytics and reporting on metrics like call volume, duration, and response times are displayed on intuitive dashboards, making it easier to optimize operations.
Omnichannel communication
Supports SMS and messaging as well as voice communication, enabling businesses to engage customers across multiple channels.
Pros and cons
| Pros | Cons |
| Ideal for companies looking for straightforward, easy to use software. | More expensive compared to alternatives. |
| Strong integrations with multiple CRMs and collaboration tools. | Lack of advanced call analytics and customization capabilities. |
| Powerful call management features. | Limited functionality with less popular third-party tools. |
Pricing
| Plan | Price | Includes |
| Essentials | $30/license | 100+ integrations and API access, unlimited calls in US/CA, essential telephony features like IVR, call recording, and click-to-dial, SMS/MMS, softphone, and unlimited simultaneous outbound calls. |
| Professional | $50/license | Everything in Essentials plus Salesforce integration, mandatory call tagging, advanced analytics and live monitoring, advanced support features like queue call back and smart routing, and advanced sales features like power dialer and voicemail drop. |
| Custom | Call for details | Everything in Professional plus unlimited worldwide calls, custom onboarding, access to API developer support, SLA, and SSO. |
Ideal use cases
Small to medium-sized businesses that want to improve their telephony systems would be well set up with Aircall’s communication solution. Its extensive integrations and advanced features give organizations looking to improve team productivity exactly what they need.
6. OpenPhone
OpenPhone’s key advantage is its ability to help large businesses set up international phone lines to manage both internal and external global calls and messages. Its prices are fairly straightforward compared to competitors, has a user-friendly interface, and many of the essential features for customer teams.
Key features
Unified communication
Combines voice, SMS, and MMS messaging into one platform to streamline communication and enable team collaboration.
CRM integration
Integrates with CRMs like HubSpot and Salesforce so businesses can maintain customer records and automatically sync data.
Shared phone numbers
Multiple team members can share a single business number to avoid any customer queries going unanswered.
Affordable international calling
Offers competitive rates for international calls and texts, making it suitable for businesses with global clients.
Pros vs cons
| Pros | Cons |
| Simple, intuitive interface suitable for small businesses and startups. | Lacks some advanced features like predictive dialing and in-depth call analytics. |
| Affordable pricing with strong features at lower costs compared to competitors. | Not suitable for large enterprises or large-scale operations as it focuses more on small businesses. |
| Connects seamlessly with popular productivity and CRM tools. | IVR options aren’t as advanced as other providers in the enterprise space. |
| Ideal for remote or hybrid teams with mobile-first tools. | Limited international number availability compared to competitors. |
Pricing
| Plan | Price | Includes |
| Starter | $15/user/month | One new local or toll-free phone number per user, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email ticket support. |
| Business | $23/user/month | Everything from Starter, plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording, and live chat support. |
| Scale | $35/user/month | Everything from Business, plus AI call tags, conditional call routing, dedicated onboarding support, and priority live chat and email ticket support. |
Ideal use cases
Small businesses and startups are OpenPhone’s bread and butter. Their affordable and easy-to-implement phone system provides small businesses with all the essentials for communication. Plus, its mobile-first approach and collaboration features support remote and distributed teams, making it a flexible option for businesses operating in multiple regions.
7. Zendesk Talk
Zendesk’s cloud-based telephony solution, Zendesk Talk, is designed to integrate seamlessly with Zendesk Support. It’s the go-to solution for customer service teams as it combines Zendesk’s own ticketing and workflow automation features with call management functionalities. Zendesk Talk helps businesses stay organized and boost efficiency, while blending customer support, CRM, and team collaboration.
Key features
Fully integrated with Zendesk Support
Companies already using Zendesk Support can easily integrate Zendesk Talk with their current setup to maintain a unified platform for calls, email, chat, and other communication channels.
Call routing and IVR
Advanced call routing options send callers to the right agent or department to handle their query based on skills, availability, and any other predetermined criteria.
Call recording and monitoring
Supervisors can listen in on live calls and use “whisper” functionalities to guide agents through difficult interactions.
Omnichannel capabilities
Zendesk Talk integrates with Zendesk’s omnichannel tools, giving agents the ability to switch between calls, chats, emails, and social media messages in one interface.
Pros vs cons
| Pros | Cons |
| Perfectly tailored for Zendesk users with an integrated support workflow. | No integrations with e-commerce and online stores like Shopify and BigCommerce. |
| Efficient ticketing and call management help reduce response times. | Per-minute pricing can result in higher costs for teams with high call volumes. |
| Top-tier team collaboration. | Not the best for non-Zendesk users as the platform is heavily tied to the Zendesk system. |
Pricing
These prices are included in Zendesk Talk’s Customer Service Suite Plans. Visit their website for their Employee Service Suite prices.
| Plan | Price | Includes |
| Support team | $25/user/month ($19 with annual billing) | Ticketing system, email, contact form and Web Widget, Facebook & X, unified agent workspace, customer history, predefined responses, custom business rules with triggers and automations, prebuilt analytic dashboards, prebuilt apps and integrations, on-demand trainings and best practices, and online support from the Zendesk team. |
| Suite team | $69/user/month ($55 with annual billing) | Everything in Support team plus AI agents, customer and internal knowledge base, Google Analytics, live chat messaging, proactive customer messaging, social messaging, phone support with call routing, automated phone ticketing, voicemail and call recording, and text messaging. |
| Suite professional | $149/user/month ($115 with annual billing) | Everything in Suite team plus live and custom analytics, skills-based routing, side conversations, customer satisfaction surveys, SLA, Light agent restrictions, multiple ticket forms, customer self-service portal, business hours, IVR, HIPAA enabled, data location options, and multilingual support. |
| Suite enterprise | Contact sales for a custom quote. | Everything in Suite professional plus Sandbox, custom agent roles, AI-powered content cues, content blocks, audit logs, approval workflows, dynamic workspaces, extended queue size and wait times, up to 300 help centers, ticket queues, business rules analysis, and visual data alerts. |
Ideal use cases
For teams already using Zendesk as their primary solution, Zendesk Talk is the obvious choice for customer service teams. Alternatively, any businesses looking for unified voice and digital customer interactions, or a quick setup and integrated workflows, Zendesk Talk is the solution to go for.
8. Nice CXone
Nice CXone is one of the leading cloud contact center software solutions, supporting multiple platforms and an even wider range of automation features. It’s a highly capable tool with advanced capabilities, and is the ideal solution for businesses who want to scale their customer support and sales operations.
Key features
AI-powered analytics
Features like sentiment analysis and speech analytics provide deep insights into customer interactions, helping agents improve their performance and customer satisfaction at the same time.
Workforce optimization
Provides scheduling, performance management, and real-time agent monitoring tools to ensure optimal resource allocation while boosting productivity.
Advanced IVR and ACD
Offers customizable interactive voice response (IVR) menus and automatic call distribution (ACD) based on customer data and preferences to reduce wait times and ensure customers reach the right agent or department.
Personalized customer experience
Leverages customer data and AI to give customers tailored experiences based on context-rich insights.
Pros vs cons
| Pros | Cons |
| Seamless communication across multiple channels. | Steep learning curve can be overwhelming for new users, and takes time to master without a dedicated IT team. |
| AI-powered tools like speech and sentiment analysis help improve customer interactions. | Premium pricing compared to other providers which makes it less accessible to smaller businesses. |
| Cloud-based design supports businesses of all sizes, easily scaling to accommodate growth. | Some users report delays in support responsiveness, especially those in lower-tier plans. |
Pricing
| Plan | Price | Includes |
| CXone Mpower Digital Agent | $71/month |
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| CXone Mpower Voice Agent | $94/month |
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| CXone Mpower Omnichannel Agent | $110/month |
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| CXone Mpower Essential Suite | $135/month | Everything in Omnichannel plus:
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| CXone Mpower Core Suite | $169/month | Everything in Essential Suite, plus:
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| CXone Mpower Complete Suite | $209/month | Everything in Core Suite, plus:
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| CXone Mpower Ultimate Suite | $249/month |
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Ideal use cases
Nice CXone caters to large enterprises with high call volumes, as well as any company prioritizing customer experience. Nice CXone’s omnichannel support and AI-driven insights make it ideal for teams focused on building loyalty through personalized interactions across multiple channels and platforms.
9. Google Voice
Google Voice is one of the most affordable contact center solutions, offering both free and paid versions at very reasonable prices. It’s ideally suited for small businesses, but any sized company will find something beneficial with Google Voice. It’s got all the features for small startups and entrepreneurs to thrive on, as well as call recording, 24/7 customer support, and unlimited US/CA calling, to name a few.
Key features
Unlimited calling
The free version includes unlimited calling within the US & Canada, making it the perfect solution for companies with a domestic presence.
Call recording
All plans allow users to record incoming calls, which can be used for training and quality assurance.
24/7 support
Round-the-clock customer support means businesses have access to help whenever they need it.
Easy implementation
User-friendly and easy to set up, Google Voice allows businesses to get started within minutes.
Pros vs cons
| Pros | Cons |
| Affordable pricing for small businesses and freelancers. | Limited advanced features like predictive dialing and analytics, which are essential for larger teams. |
| Simple interface and seamless integrations with Google Workspace, making it an easy to use solution for those already using Google products. | No toll-free numbers can be a drawback for businesses seeking a more professional image. |
| Works on multiple devices, including phones, tablets, and computers, so users can connect from anywhere. | Limited to certain regions, so it’s not suitable for businesses with a global customer base. |
Pricing
| Plan | Price (per user/month) | Includes |
| Starter | $10 | Up to 10 users, up to 10 domestic locations, calls between Google Voice numbers, calls to the US & Canada, calls to the EU (from EU), unlimited US texts, Google Fi compatibility (US only), voicemail transcription, Google Calendar & Meet integration, mobile apps, 24/7 support, SLA, usage and activity reporting, and call forwarding. |
| Standard | $16 | Unlimited users, unlimited domestic and regional locations; everything in Starter plus SIP link, multi-level auto attendant, Ring Groups, desk phone and ATA support, eDiscovery for calls, voice mails, and text messaging records, and ad-hoc user call recording. |
| Premier | $24 | Unlimited users, unlimited regional, domestic and international locations; everything in Standard plus advanced reporting. |
Ideal use cases
Small businesses and freelancers are Google Voice’s main market, as it’s designed for individuals and teams operating on a small scale thanks to its cost-effectiveness and straightforward phone system. It also caters to on-the-go professionals who use multiple devices to take calls, enabling simple call management without advanced features or integrations.
10. RingCentral
RingCentral has truly made a name for itself in the VoIP market as a reliable, scalable solution thanks to its powerful video conferencing and performance tracking capabilities, as well as its wide variety of features. RingCentral caters to enterprises with omnichannel communication and lead qualification tools, and small to medium-sized businesses with management, collaboration, and performance features.
Call management
RingCentral offers powerful features like call forwarding, virtual receptionists, detailed call logs, and much more.
Real-time metrics and transcriptions
Real-time insights into performance metrics allow users to constantly monitor their performance and improve upon each interaction. And with voicemail transcriptions, agents can easily find the information they need without re-listening to calls.
Team collaboration tools
Empowers team collaboration with messaging, file sharing, and integrations with platforms like Monday.com.
Video conferencing
Supports large meetings with high numbers of attendees, plus screen sharing, recording, breakout rooms, and whiteboards.
Pros vs cons
| Pros | Cons |
| Centralizes multiple communication tools to streamline operations. | Many advanced features, like sentiment analytics, speech-to-text, smart dialers, and skills-based routing are locked to higher tier plans. |
| Excellent video conferencing features that enable remote collaboration. | Extra charges for certain features like toll-free numbers can make it difficult to estimate overall cost. |
| Highly scalable and suitable for businesses of any size. | Can take up to 90 days to implement compared to competitors that are much quicker. |
Pricing
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Ideal use cases
RingCentral is designed for businesses needing a centralized communication solution for voice, video, and messaging, as well as remote teams or those spread across multiple regions as it includes strong video conferencing capabilities and collaboration tools. It’s also a great solution for companies prioritizing integrations as it connects seamlessly with many business software apps.
11. Genesys Cloud CX
Genesys is a powerful omnichannel contact center platform that optimizes customer communication with advanced features like campaigns management, progressive dialers, AI-powered analytics, real-time chat, omnichannel communication, and 24/7 customer support.
Key features
AI-powered capabilities
Genesys offers predictive routing, sentiment analysis, and AI-driven chatbots to improve customer experiences and agent performance.
Customizable dashboards and analytics
With real-time insights and customizable reports, businesses can track agent performance metrics and make data-driven decisions.
Omnichannel engagement
Users can manage customer interactions across voice, chat, email, social media, and messaging apps from the same place.
Workforce optimization tools
Genesys empowers teams with workforce forecasting, scheduling, and performance analytics tools to enhance team productivity.
Pros vs cons
| Pros | Cons |
| Omnichannel engagement across multiple channels helps businesses maintain consistency with customers. | Setup times can take up to 90 days, which can be a turn off for businesses needing a quick fix. |
| AI-powered capabilities like predictive engagement and sentiment analysis improve agent efficiency. | High entry requirements of 20 users minimum make it unsuitable for small teams and startups. |
| Comprehensive analytics can enable businesses to make better, data-driven decisions. | It’s more expensive compared to alternatives, which can be a barrier for budget-conscious teams. |
Pricing
| Plan | Price (per user/month) | Includes |
| Genesys Cloud CX 1 | $75 | Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, interaction and screen recording, virtual agents, native voicebot, predictive routing, agent copilot, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 2 | $115 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, QA and compliance, knowledge, agent copilot, virtual agents, native bots, predictive engagement and routing, social listening and engagement, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 3 | $155 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, employee performance, workforce management, QA and compliance, knowledge, forecasting and scheduling, speech and text analytics, virtual agents, native bots, predictive engagement and routing, social listening and engagement, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 4 | $240 | Everything in 3, plus 30 AI experience tokens per agent, and journey management. |
Ideal use cases
Any enterprise, global contact center, or industries with high compliance needs will find what they’re looking for with Genesys Cloud CX. It’s perfect for large-scale operations that need scalable and secure customer engagement tools, or sectors like finance, healthcare, and government organizations where data security and compliance are critical.
12. Ooma
Yet another cloud-based system, Ooma is designed to simplify business communication for both large and small organizations, individuals and entrepreneurs alike. Thanks to its affordable pricing and user friendliness, Ooma supports small and remote teams, but still offers powerful features like virtual receptionists, call forwarding, and conferencing.
Key features
Desktop and mobile apps
Ooma operates on both desktop and mobile, enabling on-the-go use for remote and moving agents.
Customizable call routing
Directs calls based on issue, departments, preferences, or any other chosen criteria.
Caller ID
Identifies incoming callers to allow agents to prepare for their next call.
VoIP calling
Provides high quality calls with HD voice technology.
Pros vs cons
| Pros | Cons |
| Cost-effective plans for small businesses and startups looking for basic VoIP services. | Lacks some advanced AI features and advanced reporting tools. |
| Simple setup and intuitive interface makes it accessible for non-technical users. | Not as many third-party integrations as other competitors. |
| Reliable HD voice quality, ensuring clear and uninterrupted communication. | Designed for small businesses, so might not meet the demands of larger organizations. |
Pricing
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Ideal use cases
Ooma’s customers are typically small businesses and startups that want a cost-effective phone system that prioritizes high quality and reliability. It’s a great solution for any business looking for a simple, hardware-based telephony solution with quick setup and all the necessary features for efficient communication.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Make sure the chosen solution supports essential features like VoIP, SMS/MMS, and call recording, along with advanced tools like predictive dialers and IVR to maximize efficiency.
Integration capabilities
Look for solutions that are compatible with CRM and helpdesk platforms like Salesforce or Zendesk, and productivity tools like Slack and G Suite to keep workflows running smoothly.
Pricing and value
Understand the billing structure fully before making a commitment, whether it’s per user, per month, bundled, or pay-as-you-go, and watch out for any hidden fees tied to setup, additional seats, or extra features.
Scalability and reliability
Pick a solution that grows with your business and allows you to easily add extra agents or features, with high uptime and reliability to avoid interruptions.
Customer support and onboarding
Evaluate how available tutorials and live demos are, and whether their support channels are responsive over phone, chat, or email to make sure you’re choosing a solution that gives you all the training resources you need.
Security and compliance
Check adherence to regulations like GDPR, HIPAA, or any other regulations relevant to your industry, as well as data encryption and data handling practices to make sure both your customers and your business’s sensitive information is in good hands.
No CloudTalk, No Problem
Exploring alternatives to CloudTalk is a smart move if the tool doesn’t exactly match your unique needs. Make sure to prioritize key factors like powerful features, transparent pricing, responsive support, and scalability, to be able to find a system that meets your current demands and also grows with your business.
Take a strategic approach to evaluating your options and you can’t go wrong. Or, talk to us today to find out how Voiso can elevate your customer service strategy and boost your outbound campaigns quickly and efficiently.
