Computer Telephony Integration, or CTI, is a game-changer: it brings together voice calls and digital data to create a seamless experience for both customers and agents.

The cryptocurrency industry thrives on innovation, but its success depends on more than just technology; it hinges on trust.

AI is no longer a novelty for growth teams—it’s a performance lever. This article shows how smart adoption turns AI from hype into measurable sales and marketing impact.

In today’s digital landscape, call centers handle vast amounts of sensitive data, from personal customer information to financial transactions. These centers act as the primary point of interaction for businesses and their customers, making them prime targets for cybercriminals seeking to exploit weaknesses in data security.

Today, businesses are increasingly focused on cutting operational costs, often by moving tools to the cloud to minimize infrastructure expenses. Voiso's Product Director, Victor Denisov, shares his thoughts on this emerging trend.