OpenPhone is a cloud-based phone system and lightweight contact center solution designed for modern businesses that need streamlined communication tools. With features like business number management, voicemail transcription, team messaging, and CRM integration, its clean user experience and transparent pricing have made it a favorite among startups and small to mid-sized businesses looking for an easy-to-manage business phone solution.
Why make the switch?
While OpenPhone works well for many teams, some quickly run into limitations as their communication needs grow. Common concerns are usually a lack of advanced call center features, limited customization options, pricing that scales quickly, and a need for deeper integrations with other tools.
If your team is expanding or requires more built-up functionality, it may be time to explore alternatives that offer better alignment with your operational goals. Evaluating other providers gives you the opportunity to find a solution that fits both your current needs and long-term growth plans.
Here’s a breakdown of our top 10 OpenPhone alternatives in 2025.
Top Alternatives to OpenPhone
| Provider | Key features | Pricing | Pros | Cons |
| 1. Voiso | Omnichannel communication, intuitive workflow builder, AI-predictive dialer, speech analytics, real-time dashboards. | Starts at $49/user/month. | Cost-effective, strong outbound tools, powerful analytics, AI-driven insights. | Limited workforce management tools. |
| 2. Aircall | Cloud-based VoIP, user-friendly interface, and team collaboration features. | Starts at $30/user/month. | User-friendly, quick setup, strong integration options . | Limited scalability, higher cost per user. |
| 3. 3CX | Advanced VoIP capabilities, flexible deployment options, and unified communication tools. | Check website for custom pricing calculator. | Cost-effective, user-friendly, global reach, comprehensive features. | Limited advanced features, steep learning curve. |
| 4. JustCall | Effortless CRM integrations, multi-channel support, and a simple interface for call tracking and automation. | Starts at $29/user/month. | CRM integrations, multi-channel support, affordable pricing. | Scalability limitations, call quality issues, basic customization options. |
| 5. Cisco Webex | Comprehensive video conferencing, team collaboration tools, and enterprise-grade security. | Starts with a free basic plan, then from $144/user/year ($12/user/month). | High-quality video and audio, advanced security features, third-party app integration, customizable meeting experiences. | Higher pricing compared to alternatives, steep learning curve, performance issues on low-bandwidth networks. |
| 6. Freshdesk | Omnichannel ticketing, AI-powered automation, and self-service customer portals. | Starts at $15/user/month. | Easy to use, integrates with popular tools, scalable for businesses of all sizes. | Limited advanced analytics, higher-tier plans can be costly, less suited for complex workflows. |
| 7. Five9 | AI-driven automation, predictive dialing, and omnichannel contact center solutions. | Starts at $119/user/month with a 36-month contract. | Powerful call center tools, seamless CRM integrations, excellent scalability for growing teams. | Steep learning curve, premium features can be expensive, limited flexibility for small businesses. |
| 8. CallHippo | Virtual phone numbers, team collaboration tools, and call analytics. | Starts at $18/user/month. | Affordable pricing, easy setup, supports global communication. | Limited advanced features, basic reporting tools, occasional call quality issues. |
| 9. Ringover | Cloud-based telephony, call monitoring, and CRM integrations. | Starts at $21/user/month. | User-friendly interface, strong analytics tools, seamless setup. | Limited customization options, higher costs for advanced features, fewer integrations than competitors. |
| 10. OpenPhone | Call recording, customizable IVR, and extensions. | Starts at $15/user/month. | Intuitive user interface, usability across multiple platforms, including desktop and mobile apps. | Lack of advanced features for sales ops like auto-dialers, lack of extensive API support for integrations. |
1. Voiso
Voiso’s cloud-based contact center platform is built to simplify communication for small to medium businesses. With its user-friendly design and rapid setup, it’s the perfect choice for teams who want to get started as soon as possible. Whether it’s customer service, sales, or juggling multiple communication channels at the forefront, Voiso has the tools you need to deliver exceptional customer experiences.
With productivity-boosting AI features like speech analytics and chatbots, your business can optimize workflows and get meaningful insights into customer interactions, enabling smarter, data-driven decisions. Plus, Voiso can automate routine tasks, freeing up agents for more complex tasks.
With its blend of simplicity, cutting-edge technology, and efficiency-driving automation, Voiso is the top choice for businesses looking to scale personalized and effective support.
Key features
Advanced analytics
Voiso’s powerful and in-depth reporting capabilities give businesses the ability to improve customer experiences with meaningful data, while easily and efficiently measuring performance metrics and optimizing workflows.
Local caller IDs
Local caller IDs are the key to building trust and familiarity with prospects, leading to higher answer rates and ultimately, more conversions. Calling from a local number increases the likelihood of prospects answering your call, because the call feels familiar from the outset, which results in more sales opportunities and higher revenue.
AI-predictive dialer
Optimizing talk time is essential for high volume outbound call centers. Nothing wastes time like manually dialing one number after another, waiting for a pick up, and getting nothing. Voiso’s AI-predictive dialer cuts all of that out; it dials numbers in bulk, and only connects agents to calls answered by a human. With the help of machine learning algorithms, it guesses when an agent will be available before dialing the next call, and even incorporates answering machine detection to avoid dead-end calls.
Real-time dashboards
Managers need to know what’s happening in their call centers on a daily basis to maintain high levels of productivity, which real-time dashboards are the perfect tool for. They give contact centers a full overview of performance metrics, customer satisfaction, agent productivity, enabling data-driven decisions making.
Omnichannel communication
Customers connect from everywhere: phone, email, web chat, SMS, social media, WhatsApp, and Facebook, which can get messy for customer service teams. Omnichannel brings all communication channels together in one platform, allowing agents to see a full interaction history no matter where the customer is reaching out from.
Pros and cons
| Pros | Cons |
| Seamless CRM integration allows sales teams to efficiently track and manage leads. | Major CRM integrations only. |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. | |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Automation features like auto-dialers and IVR save time by automating repetitive tasks and allowing agents to focus on value-adding activities. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
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Everything in Start-up, plus:
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Everything in Professional, plus:
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Use cases
Voiso’s flexibility, scalability, and cloud-based nature make it the ideal solution for scaling and remote teams. It’s budget-friendly, making it a good option for small businesses and startups, and its AI-driven features and automation fit it at any business looking to optimize and modernize.
2. Aircall
Aircall is a cloud-based phone system primarily built for small to medium-sized businesses who want to enhance their communication abilities. Its variety of features and integrations streamline workflows and improve teamwork with VoIP features and collaboration tools.
Key features
Cloud-based flexibility
With just a stable internet connection, users can work from anywhere thanks to Aircall’s cloud-based system.
Extensive integrations
Aircall integrates with over 100 apps and popular tools, like Slack, HubSpot, and Zendesk.
Advanced telephony features
Aircalls provides IVR, call recording, click-to-dial, and SMS/MMS to enhance communication.
Collaboration tools
Users can make use of shared call inboxes, tagging, and call comments to make it easy for teams to connect and work together from anywhere.
Pros and cons
| Pros | Cons |
| Ease of use and scalability make it ideal for companies looking for a straightforward tool to simplify communication. | Aircall’s costs are higher compared to competitors offering similar features. |
| Strong integrations with tools like HubSpot and Salesforce. | Aircall lacks certain advanced call analytics and customization capabilities. |
| Powerful call management features, ideal for small to medium-sized businesses. | The software has limited functionality with less popular third-party tools. |
| Intuitive interface and user-friendliness. | Some users report slow response times, especially during critical issues. |
Pricing
| Plan | Price | Includes |
| Essentials | $30/license | 100+ integrations and API access, unlimited calls in US/CA, essential telephony features like IVR, call recording, and click-to-dial, SMS/MMS, softphone, and unlimited simultaneous outbound calls. |
| Professional | $50/license | Everything in Essentials plus Salesforce integration, mandatory call tagging, advanced analytics and live monitoring, advanced support features like queue call back and smart routing, and advanced sales features like power dialer and voicemail drop. |
| Custom | Call for details | Everything in Professional plus unlimited worldwide calls, custom onboarding, access to API developer support, SLA, and SSO. |
Ideal use cases
Aircall is a great communication solution for small to medium-sized businesses that want to improve their telephony systems. With its extensive integrations and advanced features, it’s ideal for any organization that wants to improve team productivity.
3. 3CX
3CX’s software-based business phone system provides unified communication for companies of all sizes, especially small to mid-sized. It helps them manage voice, video, chat, and contact center needs through a single platform, and can be deployed on-premise or in the cloud, offering flexibility and cost efficiency. 3CX is especially popular among businesses seeking a VoIP-based, scalable, and easy-to-manage PBX solution.
Key features
Unified communication
3CX integrates voice calls, video conferencing, instant messaging, and SMS into a single platform, allowing teams to collaborate seamlessly.
Web-based management console
Admins can configure and manage the entire phone system via an intuitive web interface, reducing IT overhead.
Mobile and desktop apps
Employees can make and receive business calls using 3CX apps on Android, iOS, Windows, and macOS, ensuring connectivity on the go.
Call center features
Includes advanced call queues, reporting, CRM integrations, and whisper/listen/barge functions for efficient support and sales teams.
Pros and cons
| Pros | Cons |
| Easy to install and configure, even for teams without deep IT knowledge. | Some advanced features require more technical setup or third-party tools. |
| Cost-effective with no per-user licensing to reduce communication expenses. | Customer support can be limited unless you’re on a paid support plan. |
| Highly customizable with open SIP support and broad integration options. | Interface and UX may feel dated compared to some newer competitors. |
| Reliable mobile apps that support remote and hybrid workforces. | Reporting tools are basic unless enhanced via integrations. |
Pricing
Pricing plans aren’t readily available on 3CX’s website, but they have a pricing calculator that allows businesses to enter all their details and receive a custom quote.
Ideal use cases
3CX is perfect for SMBs and mid-sized businesses looking for a cost-effective, flexible phone system that supports remote teams and omnichannel communication. It’s especially useful for companies wanting to integrate customer support, sales, and internal communication in one platform, or those with a mix of on-site and remote workers thanks to its cross-device accessibility and powerful VoIP infrastructure.
4. JustCall
JustCall, a cloud-based phone system designed for sales and support teams, is ideally suited to small to mid-sized businesses and startups, enabling teams to make, receive, and track calls and SMS directly from CRM or helpdesk platforms. Built with remote work and global communication in mind, JustCall helps streamline customer interactions through VoIP, automation, and integrations, and primarily focuses on improving customer experience and sales efficiency.
Key features
CRM and helpdesk integrations
JustCall integrates with over 100 CRMs and tools like HubSpot, Salesforce, and Zendesk, allowing teams to call and text without leaving their workflows.
Call and SMS automation
Teams can automate follow-ups, voicemails, and SMS sequences to save time and boost engagement.
Call tracking and analysis
Real-time analytics, call recordings, and performance dashboards help monitor and improve agent performance.
International numbers and VoIP calling
Businesses can acquire local numbers in over 70 countries to establish a global presence instantly.
Pros and cons
| Pros | Cons |
| Quick setup with no hardware required—fully cloud-based. | Call quality can vary depending on internet connection and region. |
| Seamless CRM integrations enhance productivity and data tracking. | Limited on-premise or enterprise-grade customization. |
| Strong SMS and automation tools for outbound sales and follow-ups. | Some advanced features are locked behind higher-tier pricing plans. |
| Scalable for remote or global teams with international number support. | SMS features may have carrier limitations or incur additional costs. |
Pricing
| Plan | Price | Includes |
| Team | $29/user/month | AI call handling agent, local numbers in 70+ countries, free calling and SMS credits, AI-driven call transcription & summary, smart chapters, messaging suite, 100+ CRM & data integrations, IVR menus, team performance analytics, API & workflows. |
| Pro | $49/user/month | Everything in team plus power dialer, bulk SMS campaigns, live call monitoring, queue callback, intelligent call routing, Salesforce CTI integration, advanced roles & permissions, advanced analytics & reporting, higher API limits. |
| Business | Custom (min. 10 users) | Everything in Pro plus unlimited calling & SMS, SSO, enterprise-grade SLA, personalized onboarding, dedicated success manager, audit logs, enterprise-grade compliance, maximum API rate limits, dedicated phone support line. |
Ideal use cases
JustCall’s CRM integrations and call and SMS functionality make it perfect for sales and support, especially remote or outbound sales-based teams, and businesses needing international numbers without the hassle of local setups. Companies focused on fast setup, automation, and CRM integration will benefit the most from its capabilities.
5. Cisco Webex
Cisco Webex is a comprehensive collaboration platform designed for businesses of all sizes, especially mid-to-large enterprises and those with strict security or compliance needs. It offers video conferencing, VoIP calling, messaging, webinars, and contact center solutions under one unified system. Built with enterprise-grade reliability and integrations, Webex helps teams communicate securely and effectively across locations and devices.
Key features
HD video conferencing
Webex supports high-quality video meetings with features like screen sharing, breakout rooms, and real-time transcription.
Team messaging & collaboration
Enables persistent chat, file sharing, and whiteboarding to support ongoing teamwork beyond meetings.
AI-powered meeting assistant
Includes real-time translations, noise cancellation, and meeting highlights using built-in artificial intelligence.
Advanced security & compliance
Offers end-to-end encryption, data loss prevention, and full compliance with HIPAA, GDPR, and other enterprise standards.
Pros and cons
| Pros | Cons |
| Highly secure platform trusted by governments and regulated industries. | Can be more expensive than SMB-focused alternatives. |
| Deep integration with Cisco hardware and enterprise IT systems. | Setup and management can be complex without IT expertise. |
| Reliable performance even in large-scale global deployments. | User interface is less intuitive for first-time or non-technical users. |
| Rich AI features enhance meeting productivity and accessibility. | Some features are overkill for smaller or less technical teams. |
Pricing
Cisco Webex have a variety of plans, from meetings to calling, webinars & events to contact center and CPaaS. Here’s the breakdown for their Meetings plan:
| Plan | Price | Includes |
| Webex Free | Free | Unlimited meetings up to 40 mins and 100 attendees, screen sharing, unlimited whiteboards, local recording, calendar service integration, noise cancellation, unlimited messaging, Vidcast, advanced security, integration of leading apps, basic support. |
| Webex Meet | $144/user/year ($12/month billed annually)
$14.50/user/month |
Everything in Free plus AI assistant, unlimited meetings up to 2 hours and 200 attendees, 10GB AI-powered cloud recording, live polling and Q&A with Slido, closed captions, advanced support. |
| Webex Suite | $270/user/year ($22.50/month billed annually)
$25/user/month |
Everything in Meet plus business phone number, call any telephone number, visual voicemail, move calls between devices, 6-way conference calling, unlimited local and domestic long-distance calling, international long distance billed per minute. |
| Webex Enterprise | Contact sales for a custom quote | Everything in Suite plus 1,000-attendee meeting, local & unlimited cloud meeting recording, FedRAMP authorized security, Webex events with certain plans. |
Ideal use cases
Cisco Webex caters to large enterprises, government agencies, healthcare providers, and financial institutions that need secure, scalable communication and advanced collaboration tools for frequent high-stakes meetings, or that already use Cisco’s networking and security infrastructure. Teams that prioritize compliance, reliability, and enterprise integrations will find Webex particularly valuable.
6. Freshdesk
Freshdesk, a cloud-based customer support software tailored to small to mid-sized companies, is designed to help manage customer conversations across email, chat, phone, and social media. It acts as a central helpdesk platform for resolving tickets, automating workflows, and improving support team efficiency. Freshdesk’s intuitive UI and scalable plans enable businesses to deliver timely, personalized customer service without needing complex setup.
Key features
Omnichannel support
Freshdesk consolidates support from email, chat, phone, and social media into one unified inbox for streamlined agent workflows.
Ticketing system
Converts customer issues into trackable tickets with SLAs, priorities, tags, and assignment rules to manage resolution effectively.
Automation & workflows
Automates repetitive tasks like ticket routing, follow-ups, and notifications, reducing manual work and response times.
Knowledge base & self-service
Enables creation of a branded help center where customers can find answers on their own, lowering ticket volume.
Pros and cons
| Pros | Cons |
| Good self-service options help reduce support load. | Advanced features like AI and bots require higher-tier plans. |
| Seamless integration with other Freshworks products and popular third-party tools. | Customization options may feel limited compared to enterprise-grade tools. |
| Strong automation capabilities boost agent productivity. | Response times from support can vary depending on the plan. |
| User-friendly interface that requires minimal training. | Some reporting functions lack depth unless upgraded. |
Pricing
The prices below refer to annual billing cycles on Freshdesk’s customer service plan. Check out their website for more information about their IT service and CRM plans.
| Plan | Price | Includes |
| Growth | $15/user/month | Ticketing, shared inbox, threads and tasks, customer portal, out-of-the-box analytics and reporting, standard reports and real-time dashboards, knowledge base, ticket dispatch, automations, role-based access control, SSO. |
| Pro | $49/user/month | Everything in Growth plus multilingual conversations, 5,000 collaborators, Freddy AI/Copliot/Insights for extra charge, custom real-time dashboards, agent availability dashboard, multilingual translations, portal customization, community forums, article versioning, ticket templates, advanced custom fields, multiple SLA policies, round robin and load balanced assignment, business hours. |
| Pro + AI Copilot | $78/user/month | Everything in Pro plus Freddy AI Copliot and Insights included. |
| Enterprise | $79/user/month | Everything in Pro plus custom object analysis, approval workflow, flexible knowledge base hierarchy, skill-based ticket assignment, agent shifts and out of office scheduler, JWT authentication, audit logs, allowed domains and IP whitelisting, sandbox. |
Ideal use cases
Freshdesk is best for startups, SMBs, and mid-market companies that want to centralize and streamline their customer support without heavy infrastructure, or businesses with multichannel support needs looking to reduce response time through automation. Companies that prioritize ease of use, scalability, and a quick setup will find Freshdesk a strong fit.
7. Five9
Another cloud-based contact center platform, Five9 is designed for mid-sized to large enterprises focused on sales, customer service, and support operations, helping them manage inbound and outbound communication across voice, chat, email, SMS, and social channels. Known for its intelligent automation and AI-driven capabilities, Five9 aims to boost agent productivity and improve customer engagement at scale.
Key features
Predictive dialer
Automatically dials large volumes of numbers while skipping busy or unanswered calls, helping outbound teams maximize talk time.
Omnichannel routing
Intelligently routes customer interactions across channels to the best available agent based on skills and context.
AI-powered virtual routing
Uses natural language processing to automate routine inquiries, freeing human agents to focus on complex issues.
CRM integrations
Seamlessly integrates with Salesforce, Zendesk, ServiceNow, and others to sync customer data and streamline workflows.
Pros and cons
| Pros | Cons |
| Strong AI capabilities enhance both customer and agent experiences. | Occasional lag in UI performance for large teams. |
| Deep CRM integrations support personalized, data-driven support. | Some advanced features can only be unlocked through premium packages. |
| Reliable uptime and performance for mission-critical operations. | Higher cost compared to SMB-focused platforms. |
| Powerful automation tools help reduce agent workload and increase efficiency. | Not ideal for very small teams or low call volume operations. |
Pricing
| Plan | Price | Includes |
| Digital (Digital only) | $119/user/month with 36-month contract. | Chat, email, SMS/MMS, social messaging, blended inbound/outbound, agent desktop, geo redundancy, recording, full workflow automation platform, 24/7 support. |
| Core (Voice only) | $119/user/month with 36-month contract. | Voice, blended inbound/outbound, agent desktop, geo redundancy, recording, dialer, full workflow automation platform, 24/7 support. |
| Premium (Digital + Voice) | Contact sales for custom quote. | Everything in Core plus chat, email, Essentials QM. |
| Optimum (Digital + Voice + WEM) | Contact sales for custom quote. | Everything in Core plus Enterprise QM, Enterprise WFM. |
| Ultimate (Digital + Voice + WEM + Analytics) | Contact sales for custom quote. | Everything in Core plus interaction analytics. |
Ideal use cases
Built for large customer support or outbound sales teams that require advanced call routing, automation, and AI capabilities, Five9 is the perfect solution for enterprises. Any large company with high call volumes, complex workflows, or compliance needs (e.g., financial services, healthcare) will benefit most from its powerful infrastructure, as well as those looking to modernize legacy call centers with scalable, cloud-based solutions.
8. CallHippo
CallHippo’s cloud-based VoIP phone system is tailored for startups, small to mid-sized businesses, and global sales or support teams, enabling organizations to set up virtual phone numbers in over 50 countries. CallHippo can manage calls, automate workflows, and integrate with popular CRMs like HubSpot, Salesforce, and Zoho. It’s quick to set up, affordable, and has a user-friendly interface, helping businesses streamline communication and scale their operations efficiently.
Key features
Global connect
Automatically detects a contact’s local time zone, helping teams schedule calls at optimal times for international outreach.
Power dialer
Accelerates outbound calling by dialing numbers sequentially from a list, reducing manual effort and increasing agent productivity.
Multi-level IVR
Provides customizable call routing menus, ensuring callers are directed to the appropriate department or agent efficiently.
Smart DID routing
Assigns dedicated numbers to specific regions or departments, enhancing call management and tracking.
Pros and cons
| Pros | Cons |
| Simple and fast setup makes it ideal for non-technical users. | Call quality can vary depending on internet and location. |
| Affordable pricing plans that scale with business growth. | Limited SMS functionality compared to specialized platforms. |
| Global number availability supports international expansion. | Occasional bugs and downtime reported by users. |
| Power dialer boosts outbound team productivity. | Customer support responsiveness can be inconsistent. |
Pricing
| Plan | Price | Includes |
| Starter | $18/user/month | Unlimited minutes for landline and mobile, 100 SMS, 1 free phone number, basic report analytics. |
| Professional | $30/user/month | Everything in Starter plus 500 SMS, call recordings, AI reports and analytics. |
| Ultimate | $42/user/month | Everything in Professional plus 1000 SMS, dedicated account manager, custom integrations, SSO. |
| Enterprise (min. 20 users) | Contact sales for a custom quote | Everything in Professional plus unlimited calling to 48 countries, customized add-ons for other countries & SMS, power dialer, speech analytics or CallHippo AI, priority support, custom reports, custom data storage and API usage, developer support, dedicated compliance support. |
Ideal use cases
CallHippo is a scalable and affordable phone system with global reach that startups and small businesses looking would hugely benefit from, in particular sales and support teams that need outbound calling tools and CRM integration. Businesses wanting to establish a multi-country presence quickly without heavy infrastructure will benefit most from its virtual number capabilities.
9. Ringover
Ringover is a cloud-based communication platform catering to small to mid-sized businesses, offering VoIP telephony, contact center solutions, and AI-powered tools for sales and support teams. It provides voice, video, SMS, and messaging services through a unified interface, enabling seamless communication across various channels. With features like CRM integration, call analytics, and automation tools, Ringover aims to enhance team productivity and customer engagement.
Key features
Advanced call routing
Customizable call routing options, including IVR menus and time-based routing, ensuring calls reach the appropriate agents efficiently.
Real-time analytics and monitoring
Live call monitoring, agent performance metrics, and detailed reporting to help businesses optimize their communication strategies.
CRM and helpdesk integrations
Seamlessly integrates with popular tools like Salesforce, HubSpot, and Zoho, allowing for synchronized contact information and streamlined workflows.
AI-powered tools
Features like Empower offer AI-driven conversation analysis, providing insights into customer interactions and agent performance.
Pros and cons
| Pros | Cons |
| User-friendly interface with quick setup, requiring no special hardware. | Call quality may be affected by internet connectivity issues, leading to occasional disruptions. |
| Comprehensive feature set, including voice, video, SMS, and team collaboration tools. | Advanced features and customization options are limited to higher-tier plans, which may be costly for smaller businesses. |
| Seamless integration with various CRM and helpdesk platforms, enhancing workflow efficiency. | Some users have reported occasional technical glitches and integration challenges. |
| Scalable solution suitable for businesses of different sizes, with flexible pricing plans. | International call rates can be higher than expected, depending on the location and plan. |
Pricing
| Plan | Price | Includes |
| Smart | $21/user/month | Unlimited calls to 110 destinations, local numbers from 43 countries, mobile, web, and desktops apps, IVR and call forwarding, call logs and recordings, call and voicemail transcription and summary, click-to-call, video conference, instant messaging, API access. |
| Business | $44/user/month | Everything in Smart plus local numbers in 65 countries, advanced IVR with smart routing, call groups, and call queues, 2 integrations, advanced analytics, coaching, webhooks access. |
| Advanced | Contact sales for a custom quote | Everything in Business plus call campaigns, power dialer, call scripts, voicemail drop, local presence dialing, 3 integrations, SSO. |
Ideal use cases
Any small to mid-sized business requiring a comprehensive communication solution that integrates voice, video, and messaging services will find exactly what they need in Ringover. It’s particularly beneficial for sales and support teams that need CRM integration, real-time analytics, and AI-powered tools to enhance customer engagement. Plus, companies aiming to establish an international presence without significant infrastructure investments will find Ringover’s global virtual numbers advantageous.
10. OpenPhone
OpenPhone’s key advantage is its ability to help large businesses set up international phone lines to manage both internal and external global calls and messages. Its prices are fairly straightforward compared to competitors, has a user-friendly interface, and many of the essential features for customer teams.
Key features
Unified communication
Combines voice, SMS, and MMS messaging into one platform to streamline communication and enable team collaboration.
CRM integration
Integrates with CRMs like HubSpot and Salesforce so businesses can maintain customer records and automatically sync data.
Shared phone numbers
Multiple team members can share a single business number to avoid any customer queries going unanswered.
Affordable international calling
Offers competitive rates for international calls and texts, making it suitable for businesses with global clients.
Pros vs cons
| Pros | Cons |
| Simple, intuitive interface suitable for small businesses and startups. | Lacks some advanced features like predictive dialing and in-depth call analytics. |
| Affordable pricing with strong features at lower costs compared to competitors. | Not suitable for large enterprises or large-scale operations as it focuses more on small businesses. |
| Connects seamlessly with popular productivity and CRM tools. | IVR options aren’t as advanced as other providers in the enterprise space. |
| Ideal for remote or hybrid teams with mobile-first tools. | Limited international number availability compared to competitors. |
Pricing
| Plan | Price | Includes |
| Starter | $15/user/month | One new local or toll-free phone number per user, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email ticket support. |
| Business | $23/user/month | Everything from Starter, plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording, and live chat support. |
| Scale | $35/user/month | Everything from Business, plus AI call tags, conditional call routing, dedicated onboarding support, and priority live chat and email ticket support. |
Ideal use cases
Small businesses and startups are OpenPhone’s bread and butter. Their affordable and easy-to-implement phone system provides small businesses with all the essentials for communication. Plus, its mobile-first approach and collaboration features support remote and distributed teams, making it a flexible option for businesses operating in multiple regions.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Make sure the chosen solution supports essential features like VoIP, SMS/MMS, and call recording, along with advanced tools like predictive dialers and IVR to maximize efficiency.
Integration capabilities
Look for solutions that are compatible with CRM and helpdesk platforms like Salesforce or Zendesk, and productivity tools like Slack and G Suite to keep workflows running smoothly.
Pricing and value
Understand the billing structure fully before making a commitment, whether it’s per user, per month, bundled, or pay-as-you-go, and watch out for any hidden fees tied to setup, additional seats, or extra features.
Scalability and reliability
Pick a solution that grows with your business and allows you to easily add extra agents or features, with high uptime and reliability to avoid interruptions.
Customer support and onboarding
Evaluate how available tutorials and live demos are, and whether their support channels are responsive over phone, chat, or email to make sure you’re choosing a solution that gives you all the training resources you need.
Security and compliance
Check adherence to regulations like GDPR, HIPAA, or any other regulations relevant to your industry, as well as data encryption and data handling practices to make sure both your customers and your business’s sensitive information is in good hands.
FAQs
What are the main reasons to look for OpenPhone alternatives?
Users often look for OpenPhone alternatives when they need more advanced call center features, better CRM integrations, international calling capabilities, or more scalable pricing models as their team grows.
Is it difficult to migrate from OpenPhone to another provider?
Migrating from OpenPhone is generally straightforward, especially if the new provider supports number porting and offers onboarding support. Most major alternatives guide users through the process to minimize downtime.
How do pricing models typically differ between OpenPhone and its alternatives?
OpenPhone’s pricing is simple and flat-rate, but alternatives offer more flexible tiers based on features, users, or usage volume—making them more scalable for growing or high-volume teams.
Which OpenPhone alternative is the easiest to set up and use?
Platforms like JustCall and CallHippo are known for their user-friendly setup, allowing teams to get up and running in under an hour with minimal technical knowledge required.
Do these OpenPhone alternatives offer the same integrations with CRMs and other tools?
Most top alternatives do offer similar—or even broader—CRM and tool integrations, supporting platforms like Salesforce, HubSpot, Zoho, and Slack, often with more customization options.
Are there features offered by other platforms that OpenPhone doesn’t have?
Yes, many alternatives offer advanced features like predictive dialers, power dialing, AI-based analytics, call monitoring, and in-depth reporting that go beyond OpenPhone’s core capabilities.
Is Voiso better than OpenPhone?
Voiso is better suited for call center operations, offering more powerful dialer tools, international routing, and agent performance tracking. However, OpenPhone may still be a better fit for smaller teams focused on simple business calling.
How reliable are OpenPhone alternatives in terms of call quality and uptime?
Most leading alternatives offer strong reliability with 99.9% uptime SLAs and global infrastructure to ensure high-quality calls, although call performance can still depend on internet stability and location.
When OpenPhone Isn’t the Answer
While OpenPhone is a solid starting point for small teams, its limitations in features, scalability, and integration flexibility are key reasons many businesses start looking elsewhere. Whether you need more advanced dialers, deeper CRM syncing, stronger customer support, or more favorable pricing as you scale, there are alternatives better suited for your growing team.
When choosing a new phone system, focus on the main decision factors like functionality, cost, reliability, and long-term fit. The chosen platform should support not just your current operations, but also future growth, performance, and customer engagement.
