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Voiso Attains ISO 9001 & ISO 27001 CertificatesAvatar photo by Martin Kalinov | May 17, 2024 |  News

Voiso Attains ISO 9001 & ISO 27001 Certificates

Voiso Attains ISO 9001 and ISO 27001 Certifications from TUV. These certifications reflect our dedication to delivering outstanding quality and the highest standards of data security for our clients.
ISO certifications

Voiso Attains ISO 9001 and ISO 27001 Certifications: Elevating Quality and Security

We’re thrilled to announce a significant milestone in Voiso’s journey: the attainment of multiple ISO certifications from TUV Austria. These certifications reflect our unwavering dedication to delivering outstanding quality and ensuring the highest standards of data security for our clients.


Here’s a breakdown of each certification:

Voiso certificates

ISO 9001

With this certification, Voiso has demonstrated its dedication to excellence in quality management. We’re committed to delivering high-quality solutions across various aspects of our operations, including software development, risk management, project management, quality control, and data security.

ISO 9001

Voiso ISO certificates

ISO 27001

This certification indicates that Voiso’s Information Security Management System has met the set of rigorous standards laid out by ISO and IEC. It underscores our commitment to safeguarding sensitive information and ensuring the highest levels of data security in all aspects of our business, from software development to customer support.

ISO 27001

Software You Can Trust

Voiso’s attainment of ISO certifications from TUV Austria reinforces our position as a trusted leader in the contact center software space. With a focus on quality, security, and customer satisfaction, we remain dedicated to empowering businesses to achieve their goals and drive success.

Stay tuned for more updates and insights as we continue to innovate and lead in the contact center industry. Thank you for being part of the Voiso journey!

Read More:

13 Nov 2025
Average Call Duration (ACD) measures only the talk time between agents and customers, making it a useful but often misunderstood diagnostic metric. The article shows how to interpret ACD in context, by segmenting it by call type, agent experience, or campaign and how to connect it with KPIs like CSAT and FCR for meaningful insights. It also offers practical strategies using Voiso’s tools to improve call outcomes without compromising quality or agent morale.
11 Nov 2025
Average Talk Time (ATT) is often misunderstood and misused in contact centers. This article shows how to interpret ATT correctly, differentiate it from AHT, and use it as a diagnostic tool, not a performance score. It offers practical strategies to optimize talk time through intelligent routing, real-time agent support, and AI-powered insights, while tying ATT to broader metrics like CSAT and FCR.
11 Nov 2025
At Voiso, we believe the best partnerships go far beyond technology integration. Our collaboration with Mercatus Outsourcing, a leader in business process outsourcing and customer experience solutions, exemplifies how shared vision and innovation can create lasting value for both partners and the clients they empower across the EMEA region.

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