G2, the world’s largest software marketplace, bases its awards on real-user reviews, not paid placements. That’s what sets this acknowledgment apart.
G2 receives more than 2 million verified reviews from business software users annually, helping 90 million buyers make smarter decisions about the tools they use. These awards aren’t handed out lightly, they’re earned through customer satisfaction and performance across real use cases.
Voiso’s contact center platform stood out across mid-market and regional grids, scoring especially high in markets like India, Asia, and the broader Asia Pacific region. From Auto Dialer to VoIP, Speech Analytics to Call Center Infrastructure, the recognition reflects how deeply Voiso is resonating with fast-moving, results-driven teams.
Below, we break down what this means and why Voiso continues to be the platform of choice for contact centers that want more control, flexibility, and intelligence in every interaction.
Recognized across the core pillars of contact center performance
This season’s G2 Reports highlight Voiso’s growing strength across four major areas: analytics, dialer automation, infrastructure, and VoIP. Backed by customer reviews from global markets, we received more than 40 recognitions overall, including six Leader badges — a reflection of the consistent value teams experience across different use cases.
What stands out is the geographic spread of these awards. Voiso earned high scores not just globally, but also within key regional grids, especially across India, Asia, and the Asia Pacific — markets where performance, speed, and reliability are business-critical.
The reports also emphasize mid-market momentum, where Voiso continues to resonate with organizations looking for a scalable platform without enterprise-level complexity. Whether it’s outbound dialing, speech analysis, or complete infrastructure solutions, users consistently rank Voiso among the top providers for both ease of use and impact.
Why these categories matter
Each recognition signals how Voiso helps contact centers solve complex, high-stakes problems. The categories where we stood out most aren’t random, they represent the core levers that modern contact centers rely on to grow smarter, faster, and more agile.
- Analytics: Voiso’s AI Speech Analytics turns conversations into actionable data — helping managers spot risks, track performance, and close gaps without guesswork.
- Dialer Automation: For teams handling outbound campaigns, talk time is currency. Voiso’s smart dialing tools remove manual friction and make every second count, connecting agents only when a human answers and minimizing delays between calls.
- Infrastructure: Voiso delivers enterprise-grade reliability without enterprise bloat, giving mid-sized teams the tools to scale and adapt across regions and time zones.
- VoIP: Our platform ensures high-fidelity calls across borders, with local caller IDs and smart routing that helps teams stay connected, without driving up costs.
These categories define how effectively a contact center operates day in and day out. Scoring high here isn’t just about software design. It’s about meeting the operational challenges that matter most to our users, wherever they are.
What customers are saying
Teams across industries mention how quickly they’re able to get started. One reviewer noted how “setup took less than a day, and agents were calling within hours.” For contact centers where time equals revenue, speed-to-value matters.
Another theme? Visibility. Managers frequently highlight how Voiso gives them a clear view into performance. “I don’t need to chase reports anymore. Everything I need is in the dashboard — even call quality,” one mid-market user shared.
Agents, too, call out ease of use. From click-to-call simplicity to AI-powered summaries that eliminate repetitive admin work, they’re spending more time talking to customers and less time wrestling with workflows.
Across the board, reviewers point to reliability, responsiveness, and a support team that actually listens. That’s what keeps Voiso ranking and trusted by users globally.
Looking ahead
Recognition is rewarding, but it’s also a reminder that expectations keep rising. For us, the next step is to keep building what contact centers actually need.
That means pushing deeper into AI-driven insights, simplifying complex workflows, and expanding our footprint in high-growth markets where performance can’t be compromised. It also means staying obsessed with usability: from faster onboarding to smarter automation that helps teams do more with less.
And as customer conversations continue to move across platforms, we’re focused on making those interactions seamless, whether they start with a call, a click, or a message.
Voiso’s momentum on G2 tells us we’re on the right path. But the roadmap ahead is built around one thing: listening to the people who use our platform every day and moving fast to serve them better.
