It’s a favorite among small and mid-sized businesses for its easy setup and reliable performance; not to mention its ability to scale as your company grows. It’s particularly popular for teams needing call recording tools, CRM integrations, and virtual phone numbers to keep operations running smoothly.
But no solution is perfect. Vonage has a lot going for it, sure; but is it an all-round software for every business? Of course not. Many companies look for alternatives with more tailored solutions, competitive pricing, or advanced capabilities that align better with their needs.
Why switch from Vonage?
Some businesses find its pricing structure a little steep compared to alternatives that offer similar features, especially when the more advanced ones come into play. Others come across integration challenges when trying to connect Vonage with specific CRMs or niche productivity tools, and support responsiveness can be hit-or-miss at times.
Exploring alternatives is always an option if your current software isn’t ticking all the boxes you need. But it’s important to remember that every business is unique, and what works for one might not work for another. By comparing options, you can figure out which solution has the tools you’re looking for, and which you can skip over.
If you’re curious about what else is out there, we’ve got you covered. We’ve compiled a list of our top 13 alternatives to Vonage that could be the perfect fit for your business.
Top Alternatives To Vonage
| Company | Key features | Pricing | Pros | Cons |
| 1.Voiso | Predictive dialer, real-time analytics, CRM integrations, call recording, and IVR. | Starts at $49/user/month for essential contact center tools, with the option to create a custom plan tailored to your business. | Highly customizable, advanced call center capabilities, global reach. | Requires setup expertise for complex workflows. |
| 2. RingCentral | VoIP, messaging, video conferencing, and integrations with business tools. | Starts at $20/user/month. | Comprehensive feature set, strong video conferencing tools. | Can be expensive for smaller teams. |
| 3. Ooma | Unlimited calling, virtual receptionist, call blocking. | Starts at $19.95/user/month with over 50 features. | Affordability, scalability, advanced call management, easy setup. | Limited integration options, basic analytics and lack of advanced AI-driven features. |
| 4. Dialpad | AI-powered call transcription, integrations, and SMS capabilities. | Starts at $15/user/month for standard plans, or free for video meeting plans. | Excellent AI tools, user-friendly mobile app. | Limited international calling features. |
| 5. 8×8 | Cloud-based calling, video conferencing, team messaging, analytics. | Starts at $24/user/month. | Strong security features, global phone numbers. | Interface may feel outdated compared to modern competitors. |
| 6. Grasshopper | Virtual phone system with voicemail transcription and call forwarding. | Starts at $14 when billed annually, and $18 when billed monthly. | Affordable, easy-to-use for startups and solo entrepreneurs. | Limited features for larger teams or advanced use cases. |
| 7. Google Voice | VoIP, SMS, voicemail transcription, Google Workspace integration. | Starts at $10/user/month and goes up to $24 for higher-tier plans. | Ease of use, affordability, mobile-friendly, and voicemail transcription. | Limited advanced features and scalability issues for larger teams. |
| 8. Nextiva | VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
| 9. Zendesk Talk | Seamless integration with Zendesk products, call management, and ticketing features. | Starts at $19/user/month. | Ideal for Zendesk users, excellent for customer support teams. | Lacks advanced telephony features for non-Zendesk use cases. |
| 10. GoTo Connect | VoIP, video conferencing, team messaging. | Contact sales for a customized quote. | Omnichannel communication, extensive advanced tools, robust integrations, user-friendly interface. | Higher costs, mobile app limitations, and a steep learning curve. |
| 11. OpenPhone | Call recording, customizable IVR, and extensions. | Starts at $15/user/month. | Intuitive user interface, usability across multiple platforms, including desktop and mobile apps. | Lack of advanced features for sales ops like auto-dialers, lack of extensive API support for integrations. |
| 12. Avaya | Robust communication suite, reliable VoIP, and collaboration tools. | Starts at $20/user/month. | Strong for enterprise-level communication, solid reliability. | Higher learning curve, expensive for SMBs. |
| 13. Aircall | Cloud-based VoIP, user-friendly interface, and team collaboration features. | Starts at $30/user/month. | User-friendly, quick setup, strong integration options . | Limited scalability, higher cost per user. |
1. Voiso
Voiso’s cloud-based contact center platform is built to simplify communication for small to medium businesses. With its user-friendly design and rapid setup, it’s the perfect choice for teams who want to get started as soon as possible. Whether it’s customer service, sales, or juggling multiple communication channels at the forefront, Voiso has the tools you need to deliver exceptional customer experiences.
With productivity-boosting AI features like speech analytics and chatbots, your business can optimize workflows and get meaningful insights into customer interactions, enabling smarter, data-driven decisions. Plus, Voiso can automate routine tasks, freeing up agents for more complex tasks.
With its blend of simplicity, cutting-edge technology, and efficiency-driving automation, Voiso is the top choice for businesses looking to scale personalized and effective support.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
|
Everything in Start-up, plus:
|
Everything in Professional, plus:
|
Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. RingCentral
RingCentral has truly made a name for itself in the VoIP market as a reliable, scalable solution thanks to its powerful video conferencing and performance tracking capabilities, as well as its wide variety of features. RingCentral caters to enterprises with omnichannel communication and lead qualification tools, and small to medium-sized businesses with management, collaboration, and performance features.
Key features
Call management
RingCentral offers powerful features like call forwarding, virtual receptionists, detailed call logs, and much more.
Real-time metrics and transcriptions
Real-time insights into performance metrics allow users to constantly monitor their performance and improve upon each interaction. And with voicemail transcriptions, agents can easily find the information they need without re-listening to calls.
Team collaboration tools
Empowers team collaboration with messaging, file sharing, and integrations with platforms like Monday.com.
Video conferencing
Supports large meetings with high numbers of attendees, plus screen sharing, recording, breakout rooms, and whiteboards.
Pros vs cons
| Pros | Cons |
| Centralizes multiple communication tools to streamline operations. | Many advanced features, like sentiment analytics, speech-to-text, smart dialers, and skills-based routing are locked to higher tier plans. |
| Excellent video conferencing features that enable remote collaboration. | Extra charges for certain features like toll-free numbers can make it difficult to estimate overall cost. |
| Highly scalable and suitable for businesses of any size. | Can take up to 90 days to implement compared to competitors that are much quicker. |
Pricing
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Ideal use cases
RingCentral is designed for businesses needing a centralized communication solution for voice, video, and messaging, as well as remote teams or those spread across multiple regions as it includes strong video conferencing capabilities and collaboration tools. It’s also a great solution for companies prioritizing integrations as it connects seamlessly with many business software apps.
3. Ooma
Yet another cloud-based system, Ooma is designed to simplify business communication for both large and small organizations, individuals and entrepreneurs alike. Thanks to its affordable pricing and user friendliness, Ooma supports small and remote teams, but still offers powerful features like virtual receptionists, call forwarding, and conferencing.
Key features
VoIP calling
High quality calls with HD voice technology.
Virtual receptionist
Automates call handling and routing to improve the customer experience.
Call blocking
Advanced tools to automatically block spam and unwanted calls.
Plug-and-play devices
Easy setup that allows you to get started instantly.
Customizable call routing
Directs calls based on schedules, departments, preferences, or any predetermined criteria.
Pros vs cons
| Pros | Cons |
| Cost-effective plans for small businesses and startups looking for basic VoIP services. | Lacks some advanced AI features and advanced reporting tools. |
| Simple setup and intuitive interface makes it accessible for non-technical users. | Not as many third-party integrations as other competitors. |
| Reliable HD voice quality, ensuring clear and uninterrupted communication. | Designed for small businesses, so might not meet the demands of larger organizations. |
Pricing
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Ideal use cases
Ooma’s customers are typically small businesses and startups that want a cost-effective phone system that prioritizes high quality and reliability. It’s a great solution for any business looking for a simple, hardware-based telephony solution with quick setup and all the necessary features for efficient communication.
4. Dialpad
Dialpad has made a name for itself as a modern, AI-driven, cloud-based phone system for companies looking for streamlined communication, powerful features, and seamless integrations. It’s intuitive and flexible, easily scales with your business, and leverages advanced analytics and AI-powered tools to maximize customer support operations.
Key features
Global calling
Offers free calls to the US and Canada from anywhere in the world, as well as unlimited inbound and outbound calling within your business’s country, ideal for companies operating in multiple regions.
Integrations
Connects with multiple tools like G Suite, Microsoft 365, and Slack to improve workflow management.
Voice Intelligence (VI)
Transcribes calls in real-time with AI, provides sentiment analysis, and generates actionable insights to improve data-driven decision making.
SMS and MMS support
Enables text communication as well as voice, improving accessibility for customers.
Pros vs cons
| Pros | Cons |
| Top-tier AI tools that improve efficiency and accuracy. | Limited international calling features compared to competitors. |
| Easy to use interface, enabling quick setup. | Some advanced features are only available in premium plans. |
| Affordable pricing plans make it accessible to smaller teams. |
Pricing
These prices are included in Dialpad’s Connect package. Check out their website for more information on their Meetings, Support, and Sell packages with varying pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Ideal use cases
Dialpad would suit any business looking to modernize their operations with AI-driven features and high reliability. It’s a strong player in the VoIP market for tech-savvy businesses and those needing cost-effective communication tools to improve record-keeping and call analysis.
5. 8×8
Thanks to its powerful VoIP services, video conferencing, team messaging, and contact center tools, 8×8 is one of the global leaders in communication solutions. Its cloud-based telephony system is designed to streamline business communication by unifying platforms across voice, video, and chat, and provides multiple pricing plans to suit various organizational needs.
Key features
AI-driven call features
8×8 uses AI tools like speech analytics to analyze customer sentiment and improve response times, deliver personalized support, and boost customer satisfaction, as well as predictive call routing to streamline operations and improve CX.
Omnichannel support
Unified communication across voice, SMS, chat, and email, allowing agents to have context during interactions and providing better customer experiences.
Integrations
8×8 seamlessly integrates with apps like Salesforce, Slack, and Microsoft Teams, optimizing collaboration and team productivity.
Global connectivity
8×8 supports international operations with local and toll-free numbers in 120+ countries, enabling businesses to have a local presence while operating from anywhere in the world.
Pros vs cons
| Pros | Cons |
| Ideal for businesses operating internationally thanks to its local and toll-free numbers. | User interface can feel clunky and outdated compared to other providers. |
| Robust security and compliance, perfect for sensitive industries. | Some users report small performance issues, like call dropping or lags. |
| Affordable international calling plans with widespread coverage. | Some advanced features like multi-level auto-attendant and call analytics are only included in higher-tier plans. |
| Advanced scalability, ideal for both small businesses and large enterprises. | Extensive international calling is only available on higher-tier plans. |
Pricing
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Ideal use cases
Any businesses looking to unify their communication with a powerful contact center solution will find what they’re looking for with 8×8. Its reliable connectivity makes it the go-to for companies operating on a global scale, and for small to medium-sized businesses that need affordable and easy-to-use software. Plus, it’s secure and compliant, making it a safe option for industries like financial services and healthcare that deal with sensitive customer data.
6. Grasshopper
Grasshopper’s virtual phone system designed for small businesses, entrepreneurs, and freelancers looking for professional communication solutions. Its powerful call features such as call forwarding, voicemail transcription, and custom greetings help users maintain professionalism, while its user-friendly interface and desktop apps enable easy and quick setup.
Key features
Voicemail transcription
Converts voicemail to text, so users can read messages when they’re not able to listen.
Business texting
Allows users to send and receive texts on their business number, enabling quick communication.
Simultaneous call handling
Enables users to handle multiple calls at the same time, reducing the likelihood of missed connections.
Custom greetings
Allows businesses to create personalized messages, improving the caller experience.
Pros and cons
| Pros | Cons |
| Easy to use with intuitive mobile and desktop apps that simplify call, text, and voicemail management. | Grasshopper doesn’t offer call recording, which can be a turn off for businesses who rely on recordings for agent training and compliance. |
| Professional image for small businesses with custom greetings, call forwarding, and multiple extensions. | Lack of power dialer and automated dialing features which makes Grasshopper unsuitable for businesses with high volumes of outbound call campaigns. |
| Affordable and predictable pricing make it a cost-effective option for small businesses and entrepreneurs. | No click-to-call feature which can interrupt workflows and force users to waste time on manual dialing. |
Pricing
| Plan | Price (base, annual) | Price (base, monthly) | Includes |
| True Solo | $14 | $18 | 1 business number, 1 extension, 1 user, VoIP/WiFi calling, business SMS, virtual fax, custom greetings, auto attendant, call forwarding and screening, mobile and desktop app, and 24/7 customer support. |
| Solo Plus | $25 | $32 | Everything in True Solo plus 3 extensions and unlimited users. |
| Small Business | $80 | $92 | Everything in Solo Plus plus 5 numbers, unlimited extensions, and unlimited users. |
Ideal use cases
Grasshopper is a great VoIP call center solution for smaller businesses thanks to its ease of use and wide variety of key features. It’s perfect for startups, freelancers, and entrepreneurs who need to create a professional image while using simple yet effective communication tools.
7. Google Voice
Google Voice is one of the most affordable contact center solutions, offering both free and paid versions at very reasonable prices. It’s ideally suited for small businesses, but any sized company will find something beneficial with Google Voice. It’s got all the features for small startups and entrepreneurs to thrive on, as well as call recording, 24/7 customer support, and unlimited US/CA calling, to name a few.
Key features
Unlimited calling
The free version includes unlimited calling within the US & Canada, making it the perfect solution for companies with a domestic presence.
Call recording
All plans allow users to record incoming calls, which can be used for training and quality assurance.
24/7 support
Round-the-clock customer support means businesses have access to help whenever they need it.
Easy implementation
User-friendly and easy to set up, Google Voice allows businesses to get started within minutes.
Pros vs cons
| Pros | Cons |
| Affordable pricing for small businesses and freelancers. | Limited advanced features like predictive dialing and analytics, which are essential for larger teams. |
| Simple interface and seamless integrations with Google Workspace, making it an easy to use solution for those already using Google products. | No toll-free numbers can be a drawback for businesses seeking a more professional image. |
| Works on multiple devices, including phones, tablets, and computers, so users can connect from anywhere. | Limited to certain regions, so it’s not suitable for businesses with a global customer base. |
Pricing
| Plan | Price (per user/month) | Includes |
| Starter | $10 | Up to 10 users, up to 10 domestic locations, calls between Google Voice numbers, calls to the US & Canada, calls to the EU (from EU), unlimited US texts, Google Fi compatibility (US only), voicemail transcription, Google Calendar & Meet integration, mobile apps, 24/7 support, SLA, usage and activity reporting, and call forwarding. |
| Standard | $16 | Unlimited users, unlimited domestic and regional locations; everything in Starter plus SIP link, multi-level auto attendant, Ring Groups, desk phone and ATA support, eDiscovery for calls, voice mails, and text messaging records, and ad-hoc user call recording. |
| Premier | $24 | Unlimited users, unlimited regional, domestic and international locations; everything in Standard plus advanced reporting. |
Ideal use cases
Small businesses and freelancers are Google Voice’s main market, as it’s designed for individuals and teams operating on a small scale thanks to its cost-effectiveness and straightforward phone system. It also caters to on-the-go professionals who use multiple devices to take calls, enabling simple call management without advanced features or integrations.
8. Nextiva
As one of the biggest contenders in the contact center software industry, Nextiva is an all-in-one VoIP communication platform offering businesses a variety of cloud-based telephony features. It gives businesses the power to improve both their internal and external communication, and offers features like omnichannel and team collaboration tools to support remote work.
Key features
Advanced integrations
Nextiva integrates seamlessly with tools like Outlook, Google Cloud products, QuickBooks, Dropbox, and Zendesk.
Round-the-clock customer support
Nextiva’s customer support team is available 24/7, giving business support whenever they may need it.
Advanced call features
Conference calling, voicemail transcription, and multi-level attendant are just a few of Nextiva’s powerful calling features.
Analytics
Nextiva’s platform provides detailed call activity and performance reports so managers can monitor call volumes and agent efficiency in real-time.
Pros vs cons
| Pros | Cons |
| Users can be calling within minutes thanks to Nextiva’s simple and intuitive setup. | Analytics and reporting tools aren’t as strong as some competitors. |
| Combines communication and CRM tools in one platform. | Limited customization options for specific, niche industries. |
| Excellent customer service and support. | Missing certain integrations, like Slack and Zapier, which can be a barrier for some businesses as Zapier enables further connections to VoIP telephony systems. |
Pricing
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
Nextiva’s platform fits in perfectly with small businesses looking for affordable and intuitive communication software. It’s also the perfect solution for organizations that want to integrate their VoIP and CRM functions, and any teams with remote workers who need a reliable mobile app.
9. Zendesk Talk
Zendesk’s cloud-based telephony solution, Zendesk Talk, is designed to integrate seamlessly with Zendesk Support. It’s the go-to solution for customer service teams as it combines Zendesk’s own ticketing and workflow automation features with call management functionalities. Zendesk Talk helps businesses stay organized and boost efficiency, while blending customer support, CRM, and team collaboration.
Key features
Fully integrated with Zendesk Support
Companies already using Zendesk Support can easily integrate Zendesk Talk with their current setup to maintain a unified platform for calls, email, chat, and other communication channels.
Call routing and IVR
Advanced call routing options send callers to the right agent or department to handle their query based on skills, availability, and any other predetermined criteria.
Call recording and monitoring
Supervisors can listen in on live calls and use “whisper” functionalities to guide agents through difficult interactions.
Omnichannel capabilities
Zendesk Talk integrates with Zendesk’s omnichannel tools, giving agents the ability to switch between calls, chats, emails, and social media messages in one interface.
Pros vs cons
| Pros | Cons |
| Perfectly tailored for Zendesk users with an integrated support workflow. | No integrations with e-commerce and online stores like Shopify and BigCommerce. |
| Efficient ticketing and call management help reduce response times. | Per-minute pricing can result in higher costs for teams with high call volumes. |
| Top-tier team collaboration. | Not the best for non-Zendesk users as the platform is heavily tied to the Zendesk system. |
Pricing
These prices are included in Zendesk Talk’s Customer Service Suite Plans. Visit their website for their Employee Service Suite prices.
| Plan | Price | Includes |
| Support team | $25/user/month ($19 with annual billing) | Ticketing system, email, contact form and Web Widget, Facebook & X, unified agent workspace, customer history, predefined responses, custom business rules with triggers and automations, prebuilt analytic dashboards, prebuilt apps and integrations, on-demand trainings and best practices, and online support from the Zendesk team. |
| Suite team | $69/user/month ($55 with annual billing) | Everything in Support team plus AI agents, customer and internal knowledge base, Google Analytics, live chat messaging, proactive customer messaging, social messaging, phone support with call routing, automated phone ticketing, voicemail and call recording, and text messaging. |
| Suite professional | $149/user/month ($115 with annual billing) | Everything in Suite team plus live and custom analytics, skills-based routing, side conversations, customer satisfaction surveys, SLA, Light agent restrictions, multiple ticket forms, customer self-service portal, business hours, IVR, HIPAA enabled, data location options, and multilingual support. |
| Suite enterprise | Contact sales for a custom quote. | Everything in Suite professional plus Sandbox, custom agent roles, AI-powered content cues, content blocks, audit logs, approval workflows, dynamic workspaces, extended queue size and wait times, up to 300 help centers, ticket queues, business rules analysis, and visual data alerts. |
Ideal use cases
For teams already using Zendesk as their primary solution, Zendesk Talk is the obvious choice for customer service teams. Alternatively, any businesses looking for unified voice and digital customer interactions, or a quick setup and integrated workflows, Zendesk Talk is the solution to go for.
10. GoTo Connect
GoTo Connect is an excellent VoIP solution that combines voice, video, and team messaging in one unified interface. Its feature-rich platform is known for its scalability and comprehensive feature set, catering to businesses of all sizes with powerful tools like call queues, analytics, and CRM integrations. GoTo Connect is the perfect solution for modern business communication.
Key features
VoIP and video conferencing
High-quality voice calls and HD video meetings.
Call routing and IVR
Intelligent call handling for improved efficiency.
Team collaboration
Messaging and file sharing for seamless teamwork.
Integrations
Works perfectly with CRMs and productivity tools like Salesforce and Slack.
Advanced analytics
Provides in-depth call performance data.
Pros vs cons
| Pros | Cons |
| Unified platform for all business communication needs. | Pricing may be a little steep for small businesses. |
| Powerful integrations with popular business tools. | Some features, such as advanced analytics, require higher-tier plans. |
| Scalable solutions for small teams and large enterprises. | Occasional learning curve for new users. |
Pricing
GoTo Connect have a wide variety of plans with varying features, but their prices aren’t publicly available on their website. For more information and a custom quote, contact their sales team or request a demo.
Ideal use cases
Businesses looking for a comprehensive platform for voice, video, and messaging will find a solution tailored to their needs with GoTo Connect. Any enterprises that need advanced call routing and in-depth analytics to streamline operations and enhance customer interactions are well-supported. Plus, teams that prioritize seamless integration with existing tools and workflows can rely on GoTo Connect to boost productivity and maintain consistency across their communication channels.
11. OpenPhone
OpenPhone’s key advantage is its ability to help large businesses set up international phone lines to manage both internal and external global calls and messages. Its prices are fairly straightforward compared to competitors, has a user-friendly interface, and many of the essential features for customer teams.
Key features
Unified communication
Combines voice, SMS, and MMS messaging into one platform to streamline communication and enable team collaboration.
CRM integration
Integrates with CRMs like HubSpot and Salesforce so businesses can maintain customer records and automatically sync data.
Shared phone numbers
Multiple team members can share a single business number to avoid any customer queries going unanswered.
Affordable international calling
Offers competitive rates for international calls and texts, making it suitable for businesses with global clients.
Pros vs cons
| Pros | Cons |
| Simple, intuitive interface suitable for small businesses and startups. | Lacks some advanced features like predictive dialing and in-depth call analytics. |
| Affordable pricing with strong features at lower costs compared to competitors. | Not suitable for large enterprises or large-scale operations as it focuses more on small businesses. |
| Connects seamlessly with popular productivity and CRM tools. | IVR options aren’t as advanced as other providers in the enterprise space. |
| Ideal for remote or hybrid teams with mobile-first tools. | Limited international number availability compared to competitors. |
Pricing
| Plan | Price | Includes |
| Starter | $15/user/month | One new local or toll-free phone number per user, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email ticket support. |
| Business | $23/user/month | Everything from Starter, plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording, and live chat support. |
| Scale | $35/user/month | Everything from Business, plus AI call tags, conditional call routing, dedicated onboarding support, and priority live chat and email ticket support. |
Ideal use cases
Small businesses and startups are OpenPhone’s bread and butter. Their affordable and easy-to-implement phone system provides small businesses with all the essentials for communication. Plus, its mobile-first approach and collaboration features support remote and distributed teams, making it a flexible option for businesses operating in multiple regions.
12. Avaya
Avaya is a cloud-based contact center tool built primarily for remote teams with powerful video conferencing and instant messaging features. It’s an excellent platform for boosting workplace efficiency by integrating seamlessly with some of the most popular tools on the market, making daily operations smoother and more efficient.
Key features
Omnichannel capabilities
High-quality customer interactions across voice and digital channels in one place.
Workforce optimization
Provides powerful scheduling and performance tracking tools, plus agent productivity monitoring to optimize operational efficiency.
Local and toll-free numbers
Global communications with access to a variety of number types.
AI-driven tools
Virtual assistants, speech analytics, and sentiment analysis are all on offer to improve customer satisfaction.
Pros and cons
| Pros | Cons |
| Comprehensive feature set including omnichannel routing, workforce optimization, and AI-driven customer interactions. | Complex setup and maintenance with a steep learning curve and skilled IT resources needed for setup. |
| Scalability designed to grow with your business, handling both small teams and large enterprises with ease. | Higher pricing compared to alternatives. |
| Strong international presence for businesses operating in multiple regions, with local solutions and support. | Less user-friendly interface designed for large enterprises, which makes it overwhelming for smaller teams. |
| Strong reliability with high uptime and service stability, making it dependable for businesses that require uninterrupted operations. | Limited updates on legacy systems which can be a challenge for businesses using older Avaya systems. |
Pricing
| Plan | Price | Includes |
| Core | $20/user/month | Business phone and toll-free numbers, inbound caller ID, unlimited calls within US/CA, business SMS, voicemail transcription, team messaging, document sharing, 24/7 support, business phone numbers in 100+ countries, SSO, unlimited audio conferencing, video meetings up to 100 people, up to 24 hour meeting duration, AI video meeting summaries, transcripts, and highlights, quality-of-service reports, and popular integrations. |
| Advanced | $25/user/month | Everything in Core plus automatic call recording, multi-site admin and management, unlimited internet fax, up to 8 digit extensions, hot desking, advanced call handling, video meeting up to 200 people, real-time analytics, popular CRM integrations, industry-specific integrations, and developer system and custom integrations. |
| Ultra | $35/user/month | Everything in Advanced plus devise status reports and alerts, and unlimited storage. |
Ideal use cases
Avaya caters to large enterprises and businesses with complex communication needs, high call volumes, or those that need advanced customer interaction features. It’s the perfect solution for organizations with omnichannel contact centers, an international presence, or requiring AI-driven customer engagement. Companies in industries like telecommunications, healthcare, and financial services would benefit most from Avaya’s powerful and customizable solutions.
13. Aircall
Aircall is a cloud-based phone system primarily built for small to medium-sized businesses who want to enhance their communication abilities. Its variety of features and integrations streamline workflows and improve teamwork with VoIP features and collaboration tools.
Key features
Cloud-based flexibility
With just a stable internet connection, users can work from anywhere thanks to Aircall’s cloud-based system.
Extensive integrations
Aircall integrates with over 100 apps and popular tools, like Slack, HubSpot, and Zendesk.
Advanced telephony features
Aircalls provides IVR, call recording, click-to-dial, and SMS/MMS to enhance communication.
Collaboration tools
Users can make use of shared call inboxes, tagging, and call comments to make it easy for teams to connect and work together from anywhere.
Pros and cons
| Pros | Cons |
| Ease of use and scalability make it ideal for companies looking for a straightforward tool to simplify communication. | Aircall’s costs are higher compared to competitors offering similar features. |
| Strong integrations with tools like HubSpot and Salesforce. | Aircall lacks certain advanced call analytics and customization capabilities. |
| Powerful call management features, ideal for small to medium-sized businesses. | The software has limited functionality with less popular third-party tools. |
| Intuitive interface and user-friendliness. | Some users report slow response times, especially during critical issues. |
Pricing
| Plan | Price | Includes |
| Essentials | $30/license | 100+ integrations and API access, unlimited calls in US/CA, essential telephony features like IVR, call recording, and click-to-dial, SMS/MMS, softphone, and unlimited simultaneous outbound calls. |
| Professional | $50/license | Everything in Essentials plus Salesforce integration, mandatory call tagging, advanced analytics and live monitoring, advanced support features like queue call back and smart routing, and advanced sales features like power dialer and voicemail drop. |
| Custom | Call for details | Everything in Professional plus unlimited worldwide calls, custom onboarding, access to API developer support, SLA, and SSO. |
Ideal use cases
Aircall is a great communication solution for small to medium-sized businesses that want to improve their telephony systems. With its extensive integrations and advanced features, it’s ideal for any organization that wants to improve team productivity.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Arguably the most important aspect of any cloud-based phone system is its features and functionality. It should include core offerings like VoIP calling, SMS/MMS, voicemail, conference calling, and email, with advanced features like IVR, call recording, call analytics, and predictive dialers taking it to the next level. Tools like these allow businesses to manage both simple and complex communication needs easily, making the software versatile for various industries.
Integration capabilities
A great phone system doesn’t work in isolation; it integrates seamlessly with the tools you’re already using to create a symbiotic tech stack. CRMs like Salesforce and HubSpot or helpdesk platforms like Zendesk help streamline workflows and centralize customer data, while productivity tools like Slack, Microsoft Teams, and G Suite ensure smooth collaboration across departments. Strong integrations can transform a phone system into a hub for all business operations.
Pricing and value
Pricing is an obviously important aspect of investing in a new software, but beware of the billing models! It’s important to choose a system that aligns with your budget, and many providers charge hidden costs like setup fees or extra charges for additional users or features. Keep an eye out for flexible plans like per user/month, pay-as-you-go, or bundled packages, as it’s much easier to predict the overall price.
Scalability and reliability
For any business planning to grow, scalability and reliability should be top of the list. As your business expands, you’ll need to add new agents, phone numbers, or even advanced features to your solution, without incurring hefty costs or downtime. High uptime reliability minimizes disruptions, maintaining consistent customer service and operations.
Customer support and onboarding
When a new platform is introduced to your team, the learning curve can sometimes be steep. Comprehensive training resources like tutorials, documentation, and live demos can make all the difference between a smooth onboarding, or a rocky start. The chosen solution should have responsive support via phone, email, and live chat, so your users can get help whenever they need.
Security and compliance
Unfortunately, as technology continues to expand, so too do data breaches. Security and compliance have never been more important, and adherence to GDPR and HIPAA regulations, to name a few, combined with powerful encryption and clear data handling policies, can safeguard your business and customer information. Choosing a system that prioritizes security provides peace of mind for you and your customers alike.
FAQs
What are the main reasons to look for Vonage alternatives?
Businesses often look for alternatives due to Vonage’s pricing, limited feature set, or challenges with integrations and support.
Is it difficult to migrate from Vonage to another provider?
Migration is generally straightforward with the right support, as many providers offer tools and guidance to ensure a smooth transition.
How do pricing models typically differ between Vonage and its alternatives?
Alternatives often provide more flexible pricing, like pay-as-you-go or bundled packages, with fewer hidden costs.
Which Vonage alternative is the easiest to set up and use?
Platforms like Voiso are known for user-friendliness and easy setup processes, making them ideal for quick deployment.
Do these Vonage alternatives offer the same integrations with CRMs and other tools?
Many alternatives offer broader integration options, including compatibility with popular CRMs like Salesforce and HubSpot.
Are there features offered by other platforms that Vonage doesn’t have?
Yes, many alternatives often include advanced features like predictive dialers, AI-driven analytics, and omnichannel support that Vonage lacks.
Is Voiso better than Vonage?
Voiso certainly stands out with its affordability, scalability, and feature-rich environment, which can make it a stronger choice for diverse business needs.
How reliable are Vonage alternatives in terms of call quality and uptime?
Many alternatives prioritize uptime and call quality, often boasting higher reliability and advanced network optimization tools.
Vexed by Vonage? Venture on with Voiso
If you’re feeling held back by pricing surprises, missing features, or limited integrations, it’s definitely worth looking into alternatives to make your life easier. Remember when choosing your next cloud solution to keep your eyes on the prize: that is, solid features, transparent pricing, responsive support, and room to grow.
Take a thoughtful yet strategic approach; pick a platform that not only meets today’s needs, but scales easily as your business grows. Your perfect phone system is out there, you just have to look for it!
Don’t want to spend time crawling through endless websites and articles? Reach out to us today to discover how our cloud-based contact center software can revolutionize your business, and make your life so much easier.
