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Dan Solomon
Product Marketing Lead
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Dan is a technically adept, hands-on and delivery-obsessed marketing leader. Whether it's another lead gen campaign or a multi-million-dollar investment round, he holds an unrelenting drive to always achieve the best outcome in any scenario.
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August 21, 2026
Quick answer: Handle time, deflection, and containment were built to measure live agents, and they mislead badly when applied to AI. A fast bad call isn’t a win. A deflected customer who churns a week later isn’t a save. Better yardsticks for judging an AI agent are resolution quality, escalation appropriateness, downstream contact rate, and […]
January 7, 2025
Voiso is one of the best RingCentral alternatives that grows with your business and adapts to your company's unique needs.
January 3, 2025
Twilio Flex has many powerful alternatives, the best of which being Voiso – a cost-effective contact center solution designed for both sales and support teams.
January 1, 2025
A CCaaS (Contact Center as a Service) and CRM (Customer Relationship Management) integration brings customer information and communication tools together in one place – it’s a match made in efficiency heaven for contact centers.