Ani Mazanashvili
Content Marketing & SEO
Follow:
Content marketing and search engine optimisation strategist with a 10-year history of working in SaaS, education, entertainment, finance and tourism industries.
Read more from this author:
November 15, 2024
Phone number masking is revolutionizing data privacy in contact centers by anonymizing communication through proxy numbers. This advanced technology not only ensures compliance with stringent regulations like GDPR and HIPAA but also fosters customer trust by safeguarding sensitive information. Explore its benefits, applications, and the technology behind this essential privacy measure.
October 31, 2024
Managing time zones in global call centers isn’t just a matter of scheduling; it’s a critical operational challenge that can directly impact both customer satisfaction and agent performance. According to the U.S. Call Center Industry Report, call centers experience high annual turnover rates of up to 33%, with absenteeism averaging 6% per day. One key […]
October 18, 2024
The global market for IVR systems is set to nearly double by 2030, as 81% of customers now prefer self-service over live agents—making multi-level IVR a must-have for businesses to handle rising call volumes and deliver fast, personalized support.
