Trust & Compliance Center
SAFEGUARDING
EVERY CONVERSATION
Voiso’s cloud contact center platform is built for global enterprises that demand reliability, compliance, and assurance. Our commitment to security goes beyond checkboxes. It’s embedded in how we design, operate, and continuously improve our systems.
Trusted by 1000s of users
Verified frameworks for global assurance
at every stage
Built-in safeguards
for regulated industries
Call Recording Controls
Voiso provides configurable policies for retention, encryption, and deletion with flexible storage regions that support data residency and regulatory requirements.
Access & Retention Policies
Customers manage transparent data lifecycles with their own retention schedules, ensuring information is stored and removed according to internal and regulatory needs.
Regional Compliance Briefs
Downloadable GDPR, HIPAA, and PDPA summaries outline regional requirements along with localized policies and security controls tailored to each market.
Audit & Monitoring
Role-based permissions, real-time access logging, and structured audit cycles ensure continuous oversight supported by both internal reviews and external assessments.
& global infrastructure
Reliability you can measure
99.99% uptime commitment
Voiso operates with a 99.99 percent uptime target across all production environments. This commitment is backed by defined SLAs and continuous platform oversight. Customers can rely on predictable performance even during periods of high demand.
Real-time visibility into platform health
Platform availability, latency, and network metrics are monitored in real time to identify issues before they affect operations. Dedicated monitoring tools track performance continuously. This ensures consistent stability and rapid incident awareness.
Redundancy for uninterrupted service
Distributed architecture and fallback systems maintain service continuity during maintenance or localized outages. Redundant network paths reduce risk and keep communication flows active. Even in adverse conditions, core services remain available.
Explore Voiso for every team
Security. Transparency. Confidence.
Voiso Trust &
Compliance Center FAQ
What certifications does Voiso hold?
Voiso is certified for ISO 27001 and ISO 9001 and complies with PCI DSS and GDPR requirements.
How does Voiso protect customer data?
All data, including call recordings, is encrypted in transit and at rest. Access is controlled through MFA, role-based permissions, and detailed audit logs.
Where are Voiso’s data centers located?
Voiso operates six data centers across North America, Europe, and Asia, supported by three global Network Operations Centers for continuous monitoring.
What uptime can customers expect?
Voiso delivers 99.99% uptime, backed by redundant systems and active failover mechanisms.
Can I request Voiso’s compliance documentation?
Yes. Compliance briefs and certifications can be downloaded from this page or requested directly from our security team.