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11 Jul 2025
Many customers understand the frustration of calling a company’s support line, then switching to live chat, and later sending them a message on WhatsApp, only to find themselves explaining their issue from scratch each time. An omnichannel contact center fixes this.
11 Jul 2025
Every day, call centers juggle hundreds or even thousands of customer calls, and how well they handle that flow can make or break the customer experience.
10 Jul 2025
Call abandonment isn’t just a nuisance, it’s a measurable threat to revenue. ContactBabel reports that the average contact center loses 27% of its inbound calls to abandonment. That means over a quarter of customer conversations never reach a human. And many of those callers don’t come back. More than half won’t retry after a failed […]