Recruitment Contact Center Software

Yes, and this dual communication support is crucial in modern recruitment. Recruiters aren’t just speaking with job seekers, they’re also managing client expectations, relaying updates, and sometimes even negotiating terms across both ends of the placement process. Voiso helps streamline these touchpoints by offering tools that segment your outreach into clean, separate call flows.

You can create different campaigns or queues for candidate interviews, client check-ins, or role-specific sourcing. Need to speak to a hiring manager about multiple openings? No problem. Want to follow up with a candidate who just finished a skills test? That’s just a click away.

What makes Voiso stand out here is the ability to handle both pipelines in a single system. There’s no need to toggle between tools or risk mixing data. It keeps interactions organized, timely, and, maybe most important, personalized. That level of coordination doesn’t just make your job easier. It helps every stakeholder feel seen and heard.

The short answer? It cuts out the noise. Voiso’s AI Dialer takes care of the repetitive, low-value parts of recruiter outreach, like manually dialing numbers or hitting voicemail after voicemail. It automatically skips calls that don’t connect and adjusts dialing pace depending on live call volume and team availability.

What that means in practice is simple: recruiters talk to more people in less time. And that’s exactly where placements begin. The AI dialer makes sure your recruiters are spending their hours on conversations, not admin work. This is especially useful during peak hiring periods or when filling high-volume roles, where speed and responsiveness are everything.

Another bonus? You can preload lead lists segmented by job title, location, or source. So instead of wasting time filtering on the fly, your team can get right to the task at hand: engaging real candidates and moving them forward. Faster outreach, fewer delays, that’s how placements move.

Yes, absolutely. Voiso is built to plug directly into your existing applicant tracking system (ATS) or customer relationship management (CRM) platform. Whether you use Bullhorn, Greenhouse, Salesforce, or a more specialized tool, Voiso supports API-level integrations and even custom setups if needed.

This kind of integration does more than just keep your data in sync. It gives recruiters full visibility, right from the dialer. So when someone answers the phone, your team instantly sees their application status, past touchpoints, and job history, without needing to tab-hop across different systems.

You can also push updates back into the ATS automatically. Completed calls, follow-up notes, even call recordings, these can be logged with one click. It’s the kind of setup that keeps everything clean, aligned, and audit-ready.

And for recruitment centers managing hundreds of candidates daily, that level of automation doesn’t just help. It saves hours. Literally.

Yes, and this is one of Voiso’s strongest suits. Whether your recruiters are in-house, hybrid, or fully remote, Voiso helps them stay connected through a unified, cloud-based system. All you need is a browser and a headset. It’s that straightforward.

Supervisors can set up separate queues by team, region, or job type and manage them from one dashboard. If you have recruiters working out of different cities, or even time zones, you can still monitor queue performance, call volumes, and connect rates in real time.

And for remote teams, collaboration doesn’t fall apart. Call whispering, call barge-in, and live chat help managers stay involved even when they’re not sitting next to the team. It’s like having a control center for your recruitment operation, no matter where people are logging in from.

So yes, Voiso works whether you’re a boutique firm or a global recruiting powerhouse. It’s built for flexibility, and that’s exactly what distributed teams need.

Definitely. In fact, real-time visibility is a major reason recruitment teams choose Voiso in the first place. Supervisors can view dashboards that show who’s on a call, who’s idle, and who’s crushing their outreach goals, all in one place. Metrics like calls-per-hour, average call duration, response rate, and even candidate sentiment tags are easily accessible.

If something feels off, say, a recruiter’s call volume drops or their connect rate dips, you can check instantly. No need to wait for a weekly report. This lets you coach in the moment, not after it’s too late to make a difference.

You can also compare performance by campaign, job role, or hiring stage. This helps you understand who’s best at early-stage outreach vs. offer negotiation. And it’s not about micromanagement. It’s about spotting trends, supporting better conversations, and helping your team grow, not just close roles.

Yes, and it’s incredibly helpful, especially if you’re juggling multiple roles across multiple clients. Voiso allows recruiters to apply Wrap-Up Codes to every call. These tags can represent job titles, company names, pipeline stages, or whatever other filters make the most sense for your workflow.

For example, you could tag a conversation as “Interview Scheduled –  Marketing Director” or “Voicemail – Client A – Sales Role.” Later, when you’re reviewing reports, you can filter results by these codes to see how many touchpoints it took to close a role, or which companies are bottlenecking progress.

This feature might sound small, but when you’re managing hundreds (or even thousands) of interactions a week, clarity is everything. Wrap-Up Codes help bring structure to the chaos. They allow you to not only log actions but learn from them. It’s tracking, yes, but also insight. That’s the kind of reporting that helps agencies level up.

High-volume hiring doesn’t leave much room for manual mistakes or clunky processes. When you’re trying to fill dozens, or hundreds, of roles fast, the right contact center software becomes less of a nice-to-have and more of a non-negotiable. The ideal platform, like Voiso, isn’t just about dialing. It’s about scaling efficiently without sacrificing the human touch.

First, you need a predictive dialer that actually thinks ahead, adjusting pace, skipping bad numbers, and minimizing agent downtime. Then there’s automated list management, so your recruiters aren’t juggling spreadsheets or manually re-assigning leads.

You also want CRM or ATS integration so your recruiters see real-time candidate data on-screen the moment a call connects. This kind of access means better, faster conversations, and fewer missed follow-ups.

Add in real-time analytics and smart routing, and your team doesn’t just make more calls. They make more effective ones. Because in high-volume hiring, it’s not only about reaching people. It’s about moving them forward, fast.

Improving connect rates isn’t just a matter of dialing more, it’s about dialing smarter. Recruitment teams often lose precious time calling leads who are busy, unqualified, or simply not interested. Voiso helps close that gap in a few key ways.

For starters, the platform supports local caller ID masking. So when your recruiter calls a candidate in Chicago, for example, the number that shows up has a Chicago area code. It sounds simple, but this little trick significantly increases answer rates, people are more likely to pick up when the number feels familiar.

Voiso also allows for automated retry rules, meaning missed calls are followed up on without manual re-dialing. You can set rules like “try again in 2 hours” or “try twice, then remove from list.” This helps reduce dead ends while respecting candidate time.

Combined with campaign segmentation, these tools ensure your recruiters are speaking to the right people, at the right time, and not wasting energy chasing ghosts.

Candidate experience isn’t just a buzzword, it’s the foundation of your brand in a competitive hiring market. And the contact center software you use can either help or hurt that experience. Platforms like Voiso are designed with this in mind.

One of the most powerful benefits is consistency. With call scripting, automatic logging, and real-time data sync, candidates don’t get asked the same questions repeatedly or feel like just another resume in the pile. Each interaction is better informed and more personal.

Then there’s speed. Voiso’s routing and dialing systems help ensure that qualified candidates aren’t left waiting for days to hear back. If someone applies and is a strong match, a recruiter can follow up almost instantly.

You can also manage omnichannel outreach, from SMS to WhatsApp, within the same dashboard. That means candidates can reply how they prefer, without falling through the cracks.

Fast, relevant, and respectful, that’s the kind of experience that builds trust, and Voiso helps make that possible at scale.