Contact Center Software for Crypto Companies
Built for Trust. Powered by Real-Time Precision.
Voiso is a contact center software platform designed for crypto companies. It equips your support team to handle high-stakes issues, like wallet freezes and transaction delays, with speed, accuracy, and complete auditability.
Crypto companies are using Voiso
A Solution Designed for Crypto Companies
Supercharge outreach to global users
Increase connection rates with high-quality VoIP calls and Local Caller ID, so your calls look local, even if your team’s remote.
Voiso’s Caller ID Risk Check keeps your numbers clean, reducing spam flags that can damage trust.
Maximize outbound performance with our AI Predictive Dialer and Answering Machine Detection, increasing calls per hour by 400% and talk time by 3.5x, ideal for KYC follow-ups, VIP onboarding, and fraud alerts.
Seamless messaging
Reach users where they’re most active, on WhatsApp, Telegram, and Viber, with message templates tailored for crypto.
Pre-approved templates speed up delivery for account verifications, transaction alerts, and withdrawal confirmations.
Use CRM data to trigger personalized messages at the perfect moment, whether for a failed swap, a pending KYC, or a high-risk login.
Omnichannel and chatbot support
Let traders and wallet users reach support on their terms, across messaging apps and web chat.
All conversations flow into one agent interface, with roles assigned based on issue type (e.g., security vs. trading).
Deploy Voiso’s AI chatbot to handle routine queries 24/7, like password resets or transaction status, keeping human agents free for complex cases.
Leverage powerful integrations
Whether you’re using HubSpot, Salesforce, Zoho, or industry-specific platforms like Leverate, Panda Trading Systems, or Proftit, your agents get a real-time view of each user’s wallet ID, transaction history, verification status, and more, without leaving the CRM.
This means faster resolutions, fewer errors, and better client experiences.
High-level compliance using AI
Voiso’s real-time dashboards give leaders instant visibility into call activity, while our free AI Speech Analytics tool flags red-flag terms like “hacked,” “lost funds,” or “scam” across 10+ languages.
Track sentiment, analyze call outcomes, and generate auditable transcripts.
Meanwhile, our platform secures all interactions with ISO 27001-certified infrastructure, number masking, MFA, and encrypted call recordings.
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FAQ
Why do cryptocurrency platforms need specialised contact center software instead of using generic support tools?
Crypto support isn’t like handling questions about a lost sweater or app glitch. Here, you’re often talking to users panicking over frozen wallets, failed withdrawals, or unauthorised activity. The margin for error? Practically zero.
What sets crypto platforms apart is the speed, complexity, and risk of every interaction. Generic helpdesk tools don’t integrate with blockchain explorers, don’t understand the pace of trading, and often lack built-in safeguards for compliance-sensitive environments.
Specialised contact center software for cryptocurrency exchanges and wallets can pull in real-time transaction data, customer KYC status, trading history, and even API error logs. So when an agent responds, they’re not guessing, they’re solving.
Also worth noting? These platforms are built for global user bases. That means multilingual support, region-specific security protocols, and around-the-clock availability. If your contact center can’t match your exchange’s uptime, users notice, and they leave.
How does blockchain impact the way contact centers manage data and security?
On paper, blockchain and customer service sound like an odd couple, but in practice, they’re increasingly linked by the same goal: trust through transparency.
While contact centers themselves don’t usually run on-chain, the data they handle often references blockchain activity, wallet IDs, transaction hashes, smart contract failures. A contact center built for this space needs to log, store, and cross-reference that data securely, while making it easily accessible to agents under strict access controls.
That’s where blockchain-inspired practices come in. For example, some systems use immutable logging for agent actions, ensuring that once something is done (like approving a withdrawal override), it’s fully auditable. Others offer tamper-evident chat records or automated compliance flags when sensitive data is accessed.
Ultimately, a crypto-ready contact center should feel like an extension of blockchain values: decentralised where needed, transparent by default, and secure at every step.
What unique challenges do contact centers face when supporting cryptocurrency exchanges?
Supporting a crypto exchange is part customer service, part tech support, and, if we’re being honest, part crisis management.
Here are some of the most common pressure points:
- Delayed transactions: Sometimes caused by network congestion, gas fees, or smart contract issues.
- KYC verification issues: Especially with photo uploads, ID mismatches, or country restrictions.
- Withdrawal holds or freezes: Often triggering high-emotion calls or even threats.
- Account lockouts due to MFA changes or password resets.
- Confusion around trading fees, limits, or tax reporting.
Now add in global time zones, language barriers, and a user base that might not trust centralised platforms to begin with… and you’ve got a recipe for stress.
That’s why crypto-focused contact center software often includes real-time wallet integration, automated fraud detection, and prioritisation rules for VIP or high-risk accounts. It’s not about handling volume, it’s about handling volatility with confidence.
What features matter most in a contact center platform built for crypto wallets and DeFi platforms?
Wallets and decentralised finance tools bring their own set of expectations, and risks. Users may never interact with your platform again unless something breaks. So your first impression has to be fast, accurate, and reassuring.
Here’s a breakdown of contact center features that matter most in this space:
| Feature | Why It Matters |
| Wallet address tagging | Lets agents link support requests to recent on-chain activity |
| Blockchain explorer integration | Speeds up resolution of “pending” or “failed” transaction issues |
| Secure file sharing | For verifying KYC or uploading transaction screenshots |
| Role-based agent permissions | Ensures sensitive account data is seen only by verified team members |
| Compliance logging | Helps with audits, GDPR/FINTRAC/SOC2 alignment |
| Auto-escalation for flagged terms | Immediately routes cases with “lost funds” or “hack” to senior staff |
DeFi users expect decentralisation, but when things go wrong, they want real support. Fast. And the right platform helps you meet that expectation, even if you never “own” the user relationship in the traditional sense.
How do crypto contact centers manage compliance with global regulations like GDPR or FATF guidelines?
Compliance in crypto isn’t just a challenge, it’s a constantly shifting puzzle. Rules change fast, vary by country, and often come with steep penalties if ignored.
Contact center software for cryptocurrency businesses has to keep pace. That means:
- Data retention policies customisable by jurisdiction
- Right-to-be-forgotten workflows, as required by GDPR
- Flagging and reporting tools for suspicious activity under FATF recommendations
- Audit trails that log every user interaction, timestamped and immutable
- Secure hosting environments, preferably with regional data centre control
Some platforms even let you apply geo-specific protocols based on user IP or registration country, so, for example, EU users get stricter consent flows, while US-based traders might be flagged for SEC-reportable activity.
Crypto moves fast, but compliance has to keep up. The best contact centers don’t just react to regulation, they’re built with it in mind, from day one.