eCommerce Call Center Software

Cart abandonment happens for a variety of reasons, maybe a customer gets distracted, maybe they second-guess their purchase, or they simply forget. Voiso gives businesses an efficient way to follow up without seeming too intrusive. Your team can automatically reach out through calls, SMS, or messaging apps like WhatsApp and Viber. This isn’t just about reminding people; it’s about reconnecting in a way that feels personal, maybe even helpful.

Let’s say someone abandons a cart with high-value items, Voiso can trigger an agent call offering assistance, or even a tailored offer to nudge them back. Through smart routing and CRM sync, the communication feels like a continuation of their buying journey rather than a pushy sales move. The result? Recovered sales, happier customers, and a better experience all around.

Yes, and not just “technically works” – Voiso truly integrates in a way that feels smooth, almost effortless. Whether your team uses Salesforce, Zoho, HubSpot, or another popular CRM or eCommerce system, Voiso can sync data like contact history, customer profiles, and campaign results with just a few steps. What this means for your business is a single, unified source of truth. Agents won’t need to switch tabs a dozen times to find past interactions or relevant notes. Everything, from past calls to customer-specific campaign history, is available where you expect it. It’s not just about convenience; it’s about helping agents make better, faster decisions. And for enterprise-level operations, tailored integrations can be configured to fit complex workflows. So yes, it works, and more importantly, it works the way you’d want it to.

Absolutely. Modern eCommerce customers expect to be able to reach your business through whatever channel is most convenient for them. That might be a phone call one day and a WhatsApp message the next. Voiso supports a wide range of communication channels, including voice, SMS, live chat, Viber, and WhatsApp, all managed through a single, unified dashboard. No more juggling disconnected tools or switching platforms mid-conversation. Agents can see the full picture of the customer journey, regardless of the channel they used.

What’s particularly helpful is that it’s not just about receiving messages, it’s about engaging meaningfully through them. Whether it’s proactive support, abandoned cart reminders, or order updates, Voiso helps your business stay responsive and consistent. It’s a solution that feels tailored for growing eCommerce teams that care about every touchpoint.

Yes, and this is actually one of the areas where Voiso really shines. During high-volume periods like Black Friday, holiday sales, or product launches, contact centers often find themselves overwhelmed. Voiso helps you plan for those spikes by offering built-in tools designed for elasticity. 

For example, you can use queue callbacks to avoid long hold times, smart routing to prioritize urgent calls, and real-time dashboards to monitor traffic and agent availability as it happens. It’s not just about surviving busy seasons, it’s about maintaining service quality while you scale. Whether you’re a small business suddenly running a viral campaign or an enterprise brand managing thousands of daily calls, Voiso adjusts with you. It’s more than a safety net, it’s a proactive, efficient strategy for peak-season success.

In most cases, you’re looking at less than 24 hours. That’s not an exaggeration. Voiso is designed with fast-moving eCommerce teams in mind, those who don’t have time for lengthy onboarding processes or complicated setups. Once you’re signed up, a dedicated onboarding team helps configure your account based on your existing workflows, customer segments, and campaign goals. No technical headaches, no unnecessary back-and-forth. 

Even if you’ve never used contact center software before, the setup feels intuitive. Of course, the timeline can vary slightly depending on how tailored your requirements are, but even for larger businesses, it’s surprisingly fast. The goal isn’t just speed, though, it’s about getting you operational quickly without cutting corners. That way, your team can focus on what matters: reaching customers and running campaigns.

Yes, Voiso is built with security and data privacy at its core, especially for businesses operating within the EU, or really, anyone serious about protecting customer information. The platform includes GDPR-compliant features like call recording with consent protocols, number masking to shield personal details, strict data access controls, and multi-factor authentication to guard against unauthorized access. 

But it’s not just a checklist of requirements, it feels more like a security mindset that runs throughout the system. Whether you’re handling sensitive payment details or simply storing conversation histories, the platform helps reduce your legal exposure without slowing your team down. Honestly, in a world where data breaches seem almost routine, knowing your contact center solution doesn’t cut corners brings a level of peace of mind that’s worth a lot

Yes, and it’s actually one of the features that tends to surprise people in the best way. Voiso isn’t just built for support, it’s also equipped to drive sales. With the AI Predictive Dialer, your agents don’t waste time dialing or waiting for connections. The system automatically finds the best time to call each lead, skipping voicemail drops and dead numbers. 

Plus, everything from campaign setup to call results is tracked in real time, so you can make smart adjustments on the fly. Want to promote a limited-time offer? Or maybe reconnect with past buyers who haven’t been active lately? That’s all possible. And because the platform links with your CRM, your team can tailor messaging based on real purchase behavior. It’s fast, targeted, and surprisingly efficient for outbound efforts, especially during busy sales cycles.