Role Overview

We are seeking an experienced IP Operations Engineer with a strong specialization in network and telecom infrastructure, particularly in VoIP technologies. The ideal candidate will be responsible for the design, implementation, troubleshooting, and maintenance of IP-based telecom systems, ensuring seamless voice and data communication across the organization’s network. This role requires in-depth knowledge of network protocols, VoIP technologies, and telecom systems to provide reliable and scalable communication solutions.

Key Responsibilities

• Maintain and optimize network performance for telecom and VoIP systems to ensure high availability, redundancy, and minimal downtime
• Implement and manage QoS (Quality of Service) to ensure priority and quality of VoIP traffic over the network
• Design, configure, and manage IP-based voice and data networks, including LAN/WAN and VPN environments
• Work closely with cross-functional teams including IT, Security, and Helpdesk to ensure smooth operation of network and VoIP systems
• Liaise with telecom vendors and service providers for troubleshooting, upgrades, and maintenance activities
• Monitor network and VoIP system performance using network management tools (e.g., SolarWinds, Wireshark) to detect and resolve issues
• Troubleshoot and resolve VoIP-specific issues (e.g., call quality, packet loss, jitter, latency) to maintain optimal performance
• Provide on-call support in case of critical incidents to minimize service disruptions
• Assist in the integration of VoIP applications with other platforms, such as call center systems or CPaaS platforms
• Manage Session Border Controllers (SBCs) for securing and routing VoIP traffic
• Ensure the effective operation of media gateways, transcoding systems, and failover solutions for carrier-grade VoIP services
• Configure, manage, and troubleshoot Kamailio, FreeSWITCH, and Asterisk to ensure robust VoIP services

Qualifications

• 3+ years of hands-on experience in IP networking and telecom systems, with a strong focus on VoIP
• Hands-on experience with Kamailio, FreeSWITCH, and Asterisk
• Expertise in diagnosing and resolving network and VoIP performance issues
• Strong understanding of networking protocols, including TCP/IP, SIP, H.323, and RTP, as well as telecommunication systems like PBX, SIP trunks, and SBCs
• Experience with network infrastructure technologies such as routers, switches, firewalls, and VPNs
• Familiarity with telecom regulations and compliance standards
• Strong communication and documentation skills

Preferred Qualifications

• Experience working with containerized VoIP services and cloud-native telecom infrastructure.
• Experience in developing automated monitoring and alerting solutions for VoIP systems.