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Zoho Call Center Integration

Boost productivity & unify data with Voiso's Zoho CRM integration

Easily connect your Voiso contact center with Zoho CRM to streamline calls, automate logging, give agents enhanced visibility of interactions, and leverage Voiso's AI-powered tools — all in one place. Deliver better conversations and higher performance without switching tabs or duplicating work.

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Unlock powerful features for Zoho
Improve productivity
Click-to-call directly from Zoho CRM and eliminate time lost to manual dialing or tab switching.
Personalize interactions
Give agents immediate access to contact details and call history with screen pop-ups.
Track all interactions
Log every call — including outcomes and timestamps — automatically in Zoho CRM.
AI-powered insights
Voiso analyzes calls, providing summaries and scoring for easier monitoring.
Easy campaign management
Import calling lists from Zoho CRM into Voiso for powerful outbound campaigns.
Hassle-free setup
Link you Zoho CRM to Voiso in just a few clicks with no coding required.

The Zoho x Voiso Integration

Click-to-call for any contact

Agents can launch calls in Voiso with a single click, directly from any contact or lead record in Zoho CRM. No more copy-pasting or manual dialing — just faster conversations.

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Screen pop for all calls with AI insights

Instantly see the caller’s CRM record when using Voiso’s softphone. Give your agents the context they need to personalize every conversation.

Enhance Zoho call logs with Voiso’s AI Speech Analytics — automatically add AI-generated conversation summaries, quality scores, and direct links to call recordings and transcripts in Voiso.

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Import calling lists and use AI outreach tools

Easily pull lead and contact lists from Zoho into Voiso to launch targeted outbound campaigns with minimal effort.

Leverage Voiso’s powerful outreach tools — like AI Predictive Dialer, AI AMD, and Local Caller ID — to supercharge your campaigns.

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What's included?
Voiso x Zoho Integration
WebRTC Softphone
Enable agents to handle inbound and outbound calls via their browser.
Click-to-Call
Initiate calls from with your CRM by simply clicking a contact's number.
Contact Screen Pop
Present agents with a customer's profile and history during a call.
Auto Dialer
Utilize CRM contact lists in Progessive or AI Predictive Dialer campaigns.
AI AMD
Use Answering Machine Detection (AMD) to skip machine-answered calls.
Call Logging
Capture details in your CRM and access extensive insights in Voiso's CDR.
Agent Notes
Sync notes from the softphone in your CRM's customer interaction history.
AI Call Summaries
Generate concise call recaps in your CRM's customer interaction history.
AI Conversation Scoring
Benefit from 1-5 call scoring in your CRM's customer interaction history.
Number Masking
Choose to hide contact phone numbers from agents on Voiso's softphone.

Get started in less than 24 hours

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FAQs on the Voiso x Zoho Integration

How do I connect Zoho CRM with Voiso?

Install the Voiso extension from the Zoho Marketplace and enable the integration in your Voiso Admin panel under Integrations > Zoho. Make sure the email addresses for users match across both platforms.

What call details are logged in Zoho CRM?

Voiso automatically logs every call in the Activities tab of the relevant lead or contact. Logged details include the call type, agent name, start and end time, duration, disposition, queue, and a link to the call recording.

Can I launch outbound campaigns in Voiso using Zoho contacts?

Yes. You can import lead and contact lists from Zoho into Voiso’s dialer campaigns. Simply select a Zoho campaign during campaign setup in Voiso, and the associated calling list will be pulled in automatically.

Does the integration support screen pop?

Yes. When a call is routed to an agent, Voiso automatically displays the caller’s record in Zoho CRM, so agents have full context before answering.

Can I access call recordings and transcripts in Zoho?

Yes. The integration adds links to call recordings and transcripts in Voiso, along with AI-generated summaries and quality scores, directly within each CRM call log.

How long does the setup take?

Initial setup takes just a few minutes — no coding required. Once the extension is installed and credentials match across systems, agents can start calling from Zoho right away.