Contact Sales

Freshdesk Call Center Software

Effortless conversations, built into Freshdesk

Voiso’s contact center integration transforms Freshdesk into a fully equipped calling platform — place calls, auto-create tickets, and view caller info in one place.

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Why Voiso & Freshdesk?
Streamline ticketing
Automatically create and update Freshdesk tickets for every inbound and outbound call.
Click-to-call from anywhere
Initiate calls directly from Freshdesk with a single click. No dialing, no tab switching, and all your focus stays on the customer.
Surface key details instantly
Screen pop-ups show caller info and history instantly, giving agents full context from the start.
Capture every conversation
Call recordings, notes, and outcomes are auto-logged to the correct Freshdesk ticket for easy access.
Smarter call routing
Design IVRs and automate call routing based on ticket status, customer type, or business hours.
Tools your agents need
Transfer, hold, record, and send SMS — all from the Voiso Agent Panel embedded in Freshdesk.

What you can do with Voiso & Freshdesk

Work in one window

Voiso embeds a full-featured contact center directly inside your Freshdesk workspace. Agents can place and receive calls right where they manage tickets — no toggling, no delays.

Everything stays in one window, so your team can stay focused and respond faster when it counts.

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Log every call with AI insights

Voiso automatically logs every inbound and outbound call in Freshdesk, complete with duration, direction, contact info, and agent notes. But it doesn’t stop there. AI Speech Analytics adds conversation summaries, sentiment, and call scores directly into the ticket.

Your team gets more than a record — they get immediate insight into what happened, how it went, and what to do next.

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Start with context

When a known contact calls, Voiso displays their Freshdesk record, including name, tickets, and history, so that agents can pick up the conversation with full background from the start.

Call notes are saved in the ticket, creating a complete, searchable history for faster follow-ups and better team collaboration.

Contact Sales
Voiso x Freshdesk Integration
What's included?
WebRTC Softphone
Enable agents to handle inbound and outbound calls via their browser.
Auto Dialer
Utilize CRM contact lists in Progessive or AI Predictive Dialer campaigns.
AI AMD
Use Answering Machine Detection (AMD) to skip machine-answered calls.
Local Caller ID
Display local numbers to CRM contacts for 5x higher answer rates.
Contact Screen Pop
Present agents with a customer's profile and history during a call.
AI Conversation Scoring
Benefit from 1-5 call scoring in your CRM's customer interaction history.
AI Call Summaries
Generate concise call recaps in your CRM's customer interaction history.
Call Logging
Capture details in your CRM and access extensive insights in Voiso's CDR.
Agent Notes
Sync notes from the softphone in your CRM's customer interaction history.
Number Masking
Choose to hide contact phone numbers from agents on Voiso's softphone.
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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FAQs on Voiso x Freshdesk integration

What does the Voiso integration for Freshdesk work?

Voiso connects directly with your Freshdesk account to bring calling, ticketing, and agent controls into one seamless workspace. You can make and receive calls, log tickets, and track conversations without leaving Freshdesk.

What do I need to get started?

You can install the Voiso Contact Center app from the Freshdesk Marketplace and enter your Freshdesk credentials in Voiso. No complex setup or IT support is required.

Are calls automatically logged in Freshdesk?

Yes. Every call is automatically linked to a ticket, with call duration, direction, contact info, and any notes your agents add. You’ll have a full record of every conversation.

Can I use click-to-call from Freshdesk?

Absolutely. Click any number in Freshdesk to instantly place a call with Voiso. It’s simple, fast, and keeps your team focused on solving issues, not switching tools.

Is this solution scalable for growing teams?

Yes. Whether you’re onboarding five agents or fifty, Voiso scales with your team. Add users, customize call flows, and manage everything centrally, without slowing down.