Freshdesk Call Center Software
Effortless conversations, built into Freshdesk
Voiso’s contact center integration transforms Freshdesk into a fully equipped calling platform — place calls, auto-create tickets, and view caller info in one place.
What you can do with Voiso & Freshdesk
Work in one window
Voiso embeds a full-featured contact center directly inside your Freshdesk workspace. Agents can place and receive calls right where they manage tickets — no toggling, no delays.
Everything stays in one window, so your team can stay focused and respond faster when it counts.
Log every call with AI insights
Voiso automatically logs every inbound and outbound call in Freshdesk, complete with duration, direction, contact info, and agent notes. But it doesn’t stop there. AI Speech Analytics adds conversation summaries, sentiment, and call scores directly into the ticket.
Your team gets more than a record — they get immediate insight into what happened, how it went, and what to do next.
Start with context
When a known contact calls, Voiso displays their Freshdesk record, including name, tickets, and history, so that agents can pick up the conversation with full background from the start.
Call notes are saved in the ticket, creating a complete, searchable history for faster follow-ups and better team collaboration.
Get started in less than 24 hours
FAQs on Voiso x Freshdesk integration
What does the Voiso integration for Freshdesk work?
Voiso connects directly with your Freshdesk account to bring calling, ticketing, and agent controls into one seamless workspace. You can make and receive calls, log tickets, and track conversations without leaving Freshdesk.
What do I need to get started?
You can install the Voiso Contact Center app from the Freshdesk Marketplace and enter your Freshdesk credentials in Voiso. No complex setup or IT support is required.
Are calls automatically logged in Freshdesk?
Yes. Voiso automatically logs every call in Freshdesk, capturing:
- Call direction (inbound/outbound)
- Duration and timestamp
- Caller info
- Agent notes
- AI-generated summaries and scores
All logs appear within the corresponding Freshdesk ticket for full conversation visibility.
Can I use click-to-call from Freshdesk?
Absolutely. Click any number in Freshdesk to instantly place a call with Voiso. It’s simple, fast, and keeps your team focused on solving issues, not switching tools.
Is this solution scalable for growing teams?
Yes. Whether you’re onboarding five agents or fifty, Voiso scales with your team. Add users, customize call flows, and manage everything centrally, without slowing down.
Can I route calls based on ticket status or customer type?
Yes. Voiso supports intelligent call routing and IVRs based on data from Freshdesk, like ticket priority, customer tier, or business hours. This ensures the right agent answers the right call, every time.
Is this solution scalable for growing teams?
Yes. Voiso is built for scale. Whether you’re onboarding 5 or 500 agents, Voiso can support your growth with flexible configurations, real-time dashboards, and centralized management across global teams.
Does Voiso support AI-powered call summaries and scoring in Freshdesk?
Yes. After every call, Voiso generates a conversation summary, assigns a score (1–5), and logs it directly in the ticket. These insights help supervisors monitor quality and spot trends without listening to every recording.
Can I access call recordings and transcripts in Freshdesk?
Yes. Voiso links every call to its recording and AI-generated transcript, which are accessible directly from the Freshdesk ticket for fast review and auditing.