How BDSwiss reduced operational costs by 25% with Voiso

The Challenge

The Solution

#1 Reliable, unified communication on a single platform

With Voiso, BDSwiss replaced inconsistent, fragmented communication with one dependable platform. Voiso’s omnichannel toolkit brings voice, SMS, and messaging apps like WhatsApp and Instagram together on a single interface, so every customer interaction stays unified and easy to manage. Clients no longer repeat themselves when they switch channels, and agents work from a complete view of each conversation. BDSwiss named it a favorite feature, noting it allows “seamless communication across various platforms, ensuring all customer interactions are centralized and easily managed.” For a fintech firm where clear, reliable contact is critical, this restored the consistency that dropped calls and choppy audio had been eroding.

Feature use: Omnichannel Toolkit

Voiso’s omnichannel functionality unifies voice calls, SMS, and third-party messaging apps such as WhatsApp and Instagram in one place. Every interaction is centralized, so customers receive the same level of support however they choose to connect, and agents manage all channels from a single interface.

#2 More live conversations through optimized outbound

A large share of outbound calls never reaches a person. Voiso’s Answering Machine Detection identifies and skips the cold calls that go to voicemail, so BDSwiss agents spend their time connecting with live prospects instead of automated systems. The result is more targeted interactions, fewer wasted calls, and a measurable lift in both productivity and return on investment.

Feature use: Answering Machine Detection (AMD)

AMD identifies and skips over the roughly 78% of cold calls that land on voicemail, ensuring agents connect only with live people. Time saved avoiding answering-machine dead ends translates directly into higher productivity, lower operational costs, and more efficient use of agent resources.

#3 Faster handling and lower costs through automation

Voiso didn’t just unify channels, it streamlined the work behind them. With CRM integration surfacing customer information instantly and automation removing the manual input agents once handled by hand, BDSwiss cut its average call handling time by 30%. As an all-in-one platform, Voiso also let BDSwiss retire multiple separate software subscriptions, reducing operational costs by over 25%, while real-time data and performance metrics helped agents optimize workflows and lift productivity by 20%.

Feature use: CRM Integration, Automation & Analytics

Voiso integrates with existing CRM and trading systems to put customer context in front of agents automatically, cutting manual data entry and speeding up resolution. Built-in reporting and real-time analytics give teams the performance visibility to refine workflows and focus on high-priority work.

The Results

The shift to Voiso didn’t just smooth out a few rough calls, it changed how BDSwiss communicates with its global client base. The dropped calls and choppy audio that once undermined trust are gone, replaced by reliable, consistent contact across every channel.

For clients, the difference is immediate. Conversations now move seamlessly across voice, SMS, and messaging apps like WhatsApp, all unified on a single interface, so traders no longer repeat themselves when they switch channels, and agents always have the full picture in front of them. With faster resolutions and stronger first-call resolution rates, customer satisfaction has climbed 15%.

The efficiency gains are just as clear. By surfacing customer information automatically and automating the manual input agents once handled by hand, Voiso cut average call handling time by 30%. Consolidating multiple software tools into one platform — along with the reduction in overtime that came with greater efficiency, lowered operational costs by more than 25%. And with real-time data guiding their workflows, agents became 20% more productive across the board.

Outbound work sharpened too. With Answering Machine Detection skipping the cold calls that go to voicemail, agents now spend their time on live, high-value conversations rather than dead ends, putting their hours where they generate the most return.

The result is a communication operation built to scale. With local numbers in 120+ countries and a cloud platform that grows without new hardware or providers, BDSwiss can serve its 1.7 million traders across 180+ countries consistently and keep expanding into new markets without adding complexity, cost, or compromise to the customer experience.

The Voiso Difference

Why Fintech Companies Choose Voiso

#1 Seamless, Unified Inbound

In financial services, every client interaction has to be consistent, professional, and immediate, whatever channel it comes through. Voiso’s omnichannel functionality unifies voice, SMS, and messaging apps like WhatsApp and Instagram on a single platform, so every customer gets the same level of support no matter how they connect, and agents never lose context when conversations move between channels.

For BDSwiss, this means traders no longer repeat themselves when switching channels, and faster, more consistent resolutions have helped lift customer satisfaction by 15%.

#2 Optimized Outbound

Outbound efficiency directly affects cost and revenue in fintech. Voiso’s AI Answering Machine Detection identifies and skips the roughly 78% of cold calls that go to voicemail, so agents connect only with live prospects instead of wasting time on automated systems.

For BDSwiss, that means agents spend their hours on targeted, high-value conversations, increasing productivity and improving return on every outbound campaign.

#3 Lower Costs Through Consolidation

Financial institutions often run a patchwork of separate communication tools, each adding cost and complexity. As an all-in-one platform, Voiso brings voice, messaging, dialing, analytics, and reporting together, eliminating redundant subscriptions and the overhead that comes with them.

For BDSwiss, consolidating onto a single platform, combined with the efficiency gains that reduced overtime, cut operational costs by more than 25%.

#4 Faster Service Through Integration and Automation

Speed and accuracy matter when clients are making financial decisions. Voiso integrates with CRM and trading systems to put customer context in front of agents instantly, while automation removes the manual data entry that slows teams down.

For BDSwiss, this cut average call handling time by 30% and, with real-time performance data guiding agents’ workflows, drove a 20% increase in productivity across the board.

#5 Global Reach That Scales

Fintech is a borderless business, and growth depends on serving clients consistently across many markets. Voiso’s cloud-based platform offers local phone numbers in 120+ countries and scales without new hardware or provider changes, so expansion never means rebuilding your communication stack.

For BDSwiss, this global infrastructure supports a client base of 1.7 million traders across 180+ countries, enabling personalized, local-feeling service as the business continues to expand.

Let’s Talk

Financial institutions need reliable communication tools to serve clients consistently across global markets, maintain trust through every interaction, and keep operations efficient as they scale. Voiso helps fintech teams unify communication with omnichannel messaging, AI-powered automation, and real-time performance insights from a single platform.

Whether you’re looking to reduce operational costs, improve agent productivity, or deliver consistent, secure service across borders, Voiso gives your team the tools to work efficiently and build lasting client relationships. Explore how Voiso can support your customer service and growth goals with flexible contact center solutions built for financial services.