Voiso vs. CloudTalk
Voiso: The better path for CloudTalk users
Make the switch from CloudTalk to Voiso with zero disruption. Bring your own carrier, keep your numbers, and unlock advanced features built for modern contact centers.
Thousands of companies trust Voiso
| Feature | Voiso | CloudTalk |
|---|---|---|
| Call Handling | ✅ WebRTC Softphone with multiple features (hold, transfer, mute, consultation etc.) | ✅ WebRTC Softphone with multiple features (mute, hold, transfer, add call etc.) |
| Bring Your Own Carrier (BYOC) | ✅ Use your preferred telephony carrier via SIP trunking with support & bring your own numbers | ❌ No native BYOC options |
| Omnichannel | ✅ Unified Agent Workspace: Voice, Web Chat, SMS, WhatsApp, Telegram, Facebook Messsenger, Instagram, Viber + Bulk Messaging | 🟨 No Unified Agent Workspace: Voice, SMS, WhatsApp |
| Dialers | ✅ AI Predictive Dialer, Progressive Dialer & Answering Machine Detection (AMD) | ✅ AI Sales Dialer & other dialing modes, and Voicemail Drop |
| Global Local Numbers | ✅ Local numbers from 120+ countries available for quick provisioning directly in Voiso's platform | ✅ Quick provisioning of global local numbers in the platform |
| Dynamic Local Caller ID | ✅ Local Caller IDs automatically selected based on contact's location | ✅ Local Presence Dialing based on contact's location |
| Number Validation | ✅ Number Validation and HLR Lookup for clean calling lists | ❌ No Number Validation features |
| AI Speech Analytics | ✅ Free AI Speech Analytics suite (Multilingual Call Transcription, Conversation Scoring, Call Summaries, Topic Identification) | 🟨 Paid-for AI Conversation Intelligence |
| Call Flow Design | ✅ Visual, drag-and-drop Flow Builder for Calls & Messaging (includes Routing, IVR, Queues, Multilingual Text-to-Speech & Chatbot) | 🟨 Call Flow Designer but Messaging flows not included |
| CRM Integrations | ✅ Extensive range of native integrations including HubSpot, Salesforce and Zoho | ✅ Extensive range of native integrations including HubSpot, Salesforce and Zoho |
| Live Dashboards | ✅ Fully customizable Real-Time Dashboards with 60+ KPIs | ✅ Fully customizable Live Dashboards (unknown number of widgets & KPIs) |
| Reporting | ✅ Extensive Reporting Suite, Call Detail Records (CDRs), and Scheduled Report Delivery | ✅ Extensive Reporting and Call Detail Records (CDRs) |
| Mobile App | ✅ Secure and reliable call handling via mobile devices (iOS & Android) | ✅ Secure and reliable call handling via mobile devices (iOS & Android) |
| Security | ✅ Robust Platform, Data & Network Security, and ISO 27001 Certification | ✅ Robust Security and ISO 27001 Certification |
| Pricing | Plans starting at $24 user/month | Plans starting at $25 user/month |
Bring your own carrier and numbers
With Voiso, you can bring your existing carriers and numbers directly into our platform with full support for SIP trunking. This means zero service interruption and no need to abandon your current telecom agreements.
Our setup allows you to combine Voiso’s high-quality voice infrastructure with your preferred carriers. You control call routing at the admin level, choosing the best provider for each destination while keeping costs optimized.
Best of all, our team supports the entire migration, ensuring a smooth transition from CloudTalk to Voiso without downtime or customer impact.
Why Voiso stands out
Omnichannel
Your customers live on more than just the phone.
With Voiso, your agents get a unified workspace for voice, web chat, SMS, WhatsApp, Telegram, Facebook Messenger, Instagram, and Viber, plus bulk messaging.
Instead of juggling multiple apps, agents stay focused on the conversation and deliver seamless customer experiences across every channel.
AI Predictive Dialer
Maximize agent efficiency with Voiso’s AI-powered Predictive Dialer.
Intelligent algorithms predict when agents will be free and dial multiple numbers at once, so they spend less time waiting and more time talking.
Combined with Answering Machine Detection and Local Caller ID, Voiso ensures every call connects with the right person, boosting connect rates and reducing wasted time.
Flow Builder
Designing call flows should not require a developer.
Voiso’s drag-and-drop Flow Builder lets you create complex IVR menus, routing rules, queues, and multilingual text-to-speech experiences in minutes.
Need to update your flow? Do it in real time with zero downtime. From simple greeting messages to advanced multi-level call routing, Flow Builder puts you in full control.
AI Speech Analytics
Voiso includes AI Speech Analytics at no extra cost.
Every conversation is automatically transcribed, scored, and analyzed for insights such as sentiment, topics, and call summaries.
QA teams can review fewer calls while still improving compliance and performance. CloudTalk charges extra for AI insights, but with Voiso they are built in.
Real-Time Dashboards
Stay on top of performance with Voiso’s fully customizable live dashboards.
Track more than 60 KPIs in real time, from agent activity and queue status to campaign effectiveness and SLA performance.
Create the exact view you need, whether it is for supervisors, executives, or frontline managers, and act on insights instantly to keep service levels high.
Infrastructure, numbers and security
Our worldwide network of data centers and NOCs delivers reliable service, clear call quality, and consistent global reach.
Establish a presence anywhere with local numbers and caller IDs, while keeping costs competitive across regions.
End-to-end encryption and international certifications, including ISO 27001, ISO 9001, and PCI DSS, keep your data fully protected.
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FAQ: Voiso vs. CloudTalk Comparison
Can I bring my existing CloudTalk numbers to Voiso?
Yes. With Voiso’s BYOC (Bring Your Own Carrier) option, you can keep your existing numbers and carriers. Our team ensures a seamless migration without service interruption.
How easy is it to switch from CloudTalk to Voiso?
Very easy. We provide full migration support, including number porting, flow setup, and training. Most customers are up and running on Voiso within days, not weeks.
What makes Voiso different from CloudTalk?
Voiso includes advanced features like omnichannel communication, AI-powered speech analytics, and real-time dashboards at no extra cost. CloudTalk users often switch to gain access to these capabilities.
Does Voiso offer the same channels as CloudTalk?
Yes, and more. In addition to voice, chat, SMS, and WhatsApp, Voiso integrates with Telegram, Facebook Messenger, Instagram, and Viber, all in one platform.
How does Voiso handle data security and compliance?
Voiso is fully GDPR compliant and certified for ISO 27001, ISO 9001, and PCI DSS. All calls and data are protected with end-to-end encryption.
What support will I get during and after migration?
You’ll receive dedicated onboarding assistance, 24/7 support, and continuous guidance to ensure your team gets the most out of Voiso.