Voiso Welcomes Gregor Potocar as Global Chief Revenue Officer by Quinn Malloy | July 22, 2024 |  Voiso News

Voiso Welcomes Gregor Potocar as Global Chief Revenue Officer

Voiso, a leading AI-driven contact center software provider, is thrilled to announce the appointment of Gregor Potocar as Global Chief Revenue Officer (CRO).
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With a distinguished career in sales and business development, Potocar’s arrival marks a significant milestone in Voiso’s strategic expansion and innovation efforts.

About Gregor

Potocar brings over 20 years of experience leading diverse teams and driving growth for top technology companies across the world. 

Most recently, he served as Global Chief Revenue Officer at Infobip, where he led over 900 professionals across 70+ locations, encompassing EMEA, Latam, North America, India, APAC, and Eurasia. His previous roles include Chief Operating Officer and Head of Cloud for SAP Eastern Europe, where he focused on revenue stream design and business transformation, as well as Sales Director for Corporate Accounts, Small and Medium Enterprises, and Partners at Microsoft, demonstrating his ability to drive performance and innovation in competitive markets.

In his new role, Potocar will oversee Voiso’s global revenue matrix, driving market expansion and reinforcing the company’s position as an ambitious leader in the contact center as a service (CCaaS) industry. His diverse experience and visionary leadership will no doubt propel Voiso toward new heights of success and innovation.

The Future is Now

This strategic hire aligns with Voiso’s recent rebranding efforts and introduction of new product features aimed at enhancing client experiences and streamlining communication workflows. Voiso’s commitment to progress is further underscored by its rapid growth and the establishment of an experienced leadership team poised to challenge and redefine industry standards.

Hear from Our Leadership Team

“We are delighted to welcome Gregor to the Voiso family. He brings a new level of quality and expertise to the revenue teams,” Martin Kalinov, CMO at Voiso, said. “Gregor will leverage his professional approach towards growth to help Voiso achieve more of its goals and, ultimately, become the world’s leading contact center software.”

“I am thrilled to join Voiso as the Global Chief Revenue Officer at such a pivotal moment in the CCaaS industry,” Potocar said. “Voiso’s commitment to innovation and its relentless drive for growth are both inspiring and invigorating. 

The CCaaS landscape is evolving rapidly, with emerging trends like AI-driven customer service, omnichannel communication, and enhanced analytics reshaping the future of customer engagement. 

I am eager to collaborate with the exceptional Voiso team to harness these trends, push boundaries, and deliver unparalleled value to our customers globally. Together, we will drive forward our vision, fuel growth, and lead the industry with cutting-edge solutions.”

Read More:

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Call abandonment affects up to 27% of inbound calls and poses a serious threat to revenue, retention, and customer trust, especially when customers don’t call back. The root causes often lie within the contact center itself: long wait times, misaligned staffing, clunky IVRs, and limited channel options. Voiso’s platform addresses these issues with real-time dashboards, AI-driven routing, and smart callback systems that proactively reduce abandonment and recover lost customer experiences.
5 Nov 2026
Most contact centers still track cost per call as a flat average, ignoring critical variables like call complexity, resolution effort, and agent tier, which leads to misleading conclusions and inefficient decisions. Real savings come from targeting hidden cost drivers like wasted agent time, repeated calls, and fragmented workflows, areas Voiso solves with AI-powered AMD, smart automation, and CRM-embedded operations. By shifting from cost-per-minute to cost-per-resolution and leveraging tools like SMS follow-ups and omnichannel dashboards, high-performing teams reduce costs without sacrificing quality or customer satisfaction.
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Cold calling remains one of the most reliable ways to generate new business. But the process quickly breaks down when sales teams rely on manual dialing. Agents spend large portions of their day entering phone numbers, waiting through unanswered calls, and updating CRM records. These small delays significantly reduce the number of real conversations a team can have.

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