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Ani Mazanashvili
Content Marketing & SEO
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Content marketing and search engine optimisation strategist with a 10-year history of working in SaaS, education, entertainment, finance and tourism industries.
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October 31, 2024
Managing time zones in global call centers isn’t just a matter of scheduling; it’s a critical operational challenge that can directly impact both customer satisfaction and agent performance. According to the U.S. Call Center Industry Report, call centers experience high annual turnover rates of up to 33%, with absenteeism averaging 6% per day. One key […]
October 18, 2024
The global market for IVR systems is set to nearly double by 2030, as 81% of customers now prefer self-service over live agents—making multi-level IVR a must-have for businesses to handle rising call volumes and deliver fast, personalized support.