Actionable insights to monitor and improve
Easily customize and build IVRs
Call Recording & Speech Recognition
Quickly and precisely analyze calls
Accelerate sales with built-in tooling
Global Numbers and Porting
Numbers anywhere in the world
Everything at your fingertips
Maximize revenue with intelligent dialers and workflows
Delight customers with custom routing and automation
Seamlessly handle multiple clients and scale with ease
While most client-oriented businesses have call centers, there is no universal formula that could be applied to each inbound use case. A winning approach starts with getting your performance metrics under control, but it does not end there. In the constant race to answer calls faster and resolve most of them successfully, you may be lacking resources for regularly coaching agents and correctly interpreting call content.
Introducing the right workflow automation tools can help by providing the time and resources for deeper insights into the context of your calls. In this post, we will break down the different components of an incoming call and explore how you can utilize call center software to improve them.