Contact sales by phone: + 1 888 565 8889
Contact sales by email: email@example.com
Engage with your
customers in Telegram
Give your clients exceptional service in any channel they choose, and your agents a unified interface for cross-channel communication.
Give your customers exceptional service in any channel they choose, and your agents a unified interface for cross-channel communication.
Now your team can move seamlessly between voice, SMS, live chat, and messaging apps to interact with a customer — all from one tab.
Enjoy quick access to customer profiles or contact history, and easily map cross-channel user journeys without losing context.
Set custom standards to improve response rates and identify top performers among your agents.
Color-coded countdown timers help supervisors track performance and intervene if necessary.
Time to reply: 03:11
Time to resolution: 60:00
If you don’t have web chat, we’ve got you covered. Ours is easy to set up and comes free with the platform.
You can customize the widget's color, size, and whole UI to suit your design needs.
Analyze the content of each message to make sure every task is assigned to the best agent for the job.
Gain actionable insights from your performance data with configurable widgets, metrics, and retrospective reports.
Study your CSAT levels to improve them — collect instant feedback from the customers via any channel with our built-in tool.
Silently monitor live communications to coach and assist your agents. If needed, you can also barge in or take control of the interaction and steer the conversation in the right direction.
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