Voiso Omnichannel
Engage with your
customers in Telegram
Give your clients exceptional service in any channel they choose, and your agents a unified interface for cross-channel communication.
- WhatsApp slide opened
- Telegram slide opened
- Webchat slide opened
- Facebook slide opened
- Instagram slide opened
Meet your clients via any channel they prefer
Give your customers exceptional service in any channel they choose, and your agents a unified interface for cross-channel communication.
Empower agents with Unified Workspace
Now your team can move seamlessly between voice, SMS, live chat, and messaging apps to interact with a customer — all from one tab.
Enjoy quick access to customer profiles or contact history, and easily map cross-channel user journeys without losing context.
Customer info always at hand
Track & improve your SLA metrics
Set custom standards to improve response rates and identify top performers among your agents.
Color-coded countdown timers help supervisors track performance and intervene if necessary.
Time to reply: 03:11
Time to resolution: 60:00
Enhance your comms with rich media
Web chat at no extra cost
If you don’t have web chat, we’ve got you covered. Ours is easy to set up and comes free with the platform.
You can customize the widget's color, size, and whole UI to suit your design needs.
More Voiso features to benefit from…
- Intelligent routing
Analyze the content of each message to make sure every task is assigned to the best agent for the job.
- Dashboards & Historical reports
Gain actionable insights from your performance data with configurable widgets, metrics, and retrospective reports.
- Customer surveys
Study your CSAT levels to improve them — collect instant feedback from the customers via any channel with our built-in tool.
- Whisper Messaging
Silently monitor live communications to coach and assist your agents. If needed, you can also barge in or take control of the interaction and steer the conversation in the right direction.
Request a demo
Fill in the form below to set up a demo meeting and get started with a free trial