Omnichannel
Meet your customers where they are
Satisfy customers' needs across multiple channels simultaneously. Boost your agents’ efficiency, accelerate response times, and enrich CX.
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All your channels in one space
Voice
Enable agents to handle inbound and outbound calls with ease using our browser-based softphone.
In Voiso’s Agent Panel, users have full control over their call handling. They can access call history, schedule callbacks, conduct after call work, monitor metrics, transfer calls, and much more.
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SMS
With a 90%+ open rate, SMS is great for sending promotions, notifications and reminders to contacts.
Through Voiso’s softphone, users can quickly send an SMS to contacts during a call or via their call history. You can also create useful templates to save agents’ time.
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Web chat
Give customers rapid support and convert website visitors into leads with Voiso’s web chat function.
Through a built-in widget on your website, visitors have the option to initiate chats which agents can handle within their omnichannel workspace — with all chats being timestamped and stored.
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Messaging Apps
Voiso’s Omnichannel capability includes the most commonly-used messaging apps — representing a combined user base of around 9 billion people (that’s greater than the entire world’s population!).
In just one interface, you can use WhatsApp, Messenger, Telegram, Viber and Instagram DM to connect with more contacts than ever before.
Try Omnichannel for free
Check out Voiso's other features
Flow Builder
Orchestrate and automate your workflows with ease by using just one visual tool.
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Integrate with your trusted business tools
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Get started in less than 24 hours
Let's chat about a solution that works for you
FAQ
What is Omnichannel Contact Center Software?
Omnichannel is a customer experience strategy that provides a seamless experience for users across all communication channels. This means your customers can easily switch between phone, SMS, web chat, and even third-party messaging apps without losing context or needing to repeat information.
How does Omnichannel Contact Center Software work?
Omnichannel integrates all your communication channels into a single platform. This allows agents to see a complete customer history regardless of the channel used. They can also transfer conversations seamlessly between channels without dropping the interaction.
What are the benefits of Omnichannel Contact Center Solutions?
Omnichannel offers several benefits, including:
- Increased customer satisfaction: Customers can reach you via their chosen method — and get faster resolutions as a result.
- Improved agent efficiency: Agents have all customer information at their fingertips and can switch between channels with ease.
- Valuable customer insights: Omnichannel call center software data provides a 360-degree view of your customers, making it easier to attend to their needs in a timely fashion.