Hospitality call center software
Create great guest
experiences
Use an AI-driven, omnichannel platform that’s stacked with
engagement and automation tools.
Exceed guests’ expectations
Delight guests across channels
With Omnichannel, agents can chat and share resources with guests over their preferred channel and all under your company’s brand. Switch between phone, SMS and the world’s most popular messaging apps in just one interface.
Design a great experience for guests
Through our visual Flow Builder tool, you can create journeys that cater to the needs of all your customers. Build IVR menus, coordinate routing, automate confirmations, and much more.
Develop a deeper understanding
Use AI Speech Analytics to assess guest satisfaction and agent performance in 10+ languages. Flag keywords in call transcripts and measure sentiment based on tone of voice.
Boost outreach to guests
With AI Predictive Dialer, you can conduct highly efficient outbound campaigns to guests — from running promotions and surveys, to addressing booking confirmations and outstanding balances.
Gain total visibility and control
Customize your own Real-Time Dashboards with 60+ pre-built KPI widgets. Align metrics with your SLAs, drill down into individual agent performance, and export reports instantly.
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Integrate with your trusted business tools
Pricing as agile as our platform
Meeting telco and security requirements
Global coverage you can count on
From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.
Local numbers in 120+ countries
Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.
Protecting you and your customers
Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.
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FAQ
What is a hospitality call center?
A hospitality call center handles all phone and message-based inquiries from guests across various stages of the guest journey. This can include booking reservations, answering questions about amenities, resolving issues during a stay, and following up after departure. Essentially, hospitality call center services create the central hub for guest communication.
How do hospitality call centers work?
Hospitality call centers utilize advanced call center software designed to streamline guest interactions. This software routes calls to appropriate agents, provides access to guest profiles and reservations, and integrates with other hospitality systems for a smooth workflow. Call center for hospitality agents can efficiently handle inquiries, improve resolution times, and personalize the guest experience.
What challenges do hospitality call centers face?
Hospitality call centers navigate a unique set of challenges:
- Seasonality: Fluctuating call volume throughout the year can strain agent resources during peak seasons.
- Complex Inquiries: Guest inquiries can range from simple reservations to resolving in-stay issues, requiring agents with diverse knowledge.
- Guest Emotions: Frustrated or dissatisfied guests can lead to emotionally charged interactions, requiring agents with exceptional patience and de-escalation skills.
- Personalization: Delivering a personalized experience requires access to guest data and the ability to tailor interactions for individual needs and preferences.