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Cloud-Based IVR Solutions
Are you looking for a cloud-based IVR system to elevate your customer service capabilities? With Voiso’s visual Flow Builder you can create intuitive call flows that guide customers to the right agent every time.
Features
Leverage detailed characteristics of agents and call source to build routing rules that work for every use case
- Schedule-Based Routing
Schedule call flows to automatically turn on/off and automatically enable after-hours workflows
- Skills and Priorities
Prioritize multiple skills to route calls based on a combination of agent characteristics
- DTMF Made Easy
Easily add steps and triggers to a call flow to build menus and create follow up actions
- Call Flow Management
Turn any menu or set of actions into a script that can easily be reused for overlapping use cases
- Queue Management
Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand
- Visual Builder Interface
A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin
A Powerful Combination
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