Command Your Call Flows
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Visual IVR builder to design call trees, call flows and skills-based routing queues
Features
Leverage detailed characteristics of agents and call source to build routing rules that work for every use case
Schedule-Based Routing
Schedule call flows to automatically turn on/off and automatically enable after-hours workflows
Skills and Priorities
Prioritize multiple skills to route calls based on a combination of agent characteristics
DTMF Made Easy
Easily add steps and triggers to a call flow to build menus and create follow up actions
Call Flow Management
Turn any menu or set of actions into a script that can easily be reused for overlapping use cases
Queue Management
Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand
Visual Builder Interface
A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin
A Powerful Combination
Combine all the routing features of Voiso to build call flows that address any use case.
Limitless combinations to match whatever workflows you need and an intuitive visual IVR builder to make it simple and easy to implement.
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