Features
Leverage detailed characteristics of agents and call source to build routing rules that work for every use case
- Schedule-Based Routing
Schedule call flows to automatically turn on/off and automatically enable after-hours workflows
- Skills and Priorities
Prioritize multiple skills to route calls based on a combination of agent characteristics
- DTMF Made Easy
Easily add steps and triggers to a call flow to build menus and create follow up actions
- Call Flow Management
Turn any menu or set of actions into a script that can easily be reused for overlapping use cases
- Queue Management
Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand
- Visual Builder Interface
A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin
A Powerful Combination
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