COVID-19: Call center agents at home?

Command Your Call Flows

Visual IVR builder to design call trees, call flows and skills-based routing queues

Features

Leverage detailed characteristics of agents and call source to build routing rules that work for every use case

Schedule-Based Routing

Schedule call flows to automatically turn on/off and automatically enable after-hours workflows

DTMF Made Easy

Easily add steps and triggers to a call flow to build menus and create follow up actions

Queue Management

Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand

Skills and Priorities

Prioritize multiple skills to route calls based on a combination of agent characteristics

Call Flow Management

Turn any menu or set of actions into a script that can easily be reused for overlapping use cases

Visual Builder Interface

A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin

A Powerful Combination

A Powerful Combination

Combine all the routing features of Voiso to build call flows that address any use case.

Limitless combinations to match whatever workflows you need and an intuitive visual IVR builder to make it simple and easy to implement.

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