Flow Builder

Build a better experience for your customers

Orchestrate and automate your call flows in a single interface. Design routing and queues, build IVR menus, and personalize CX with an easy-to-use visual tool.

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Simplify and enhance your CX

Use one visual tool
Create call flows using an intuitive drag-and-drop builder. Zero coding knowledge required.
Intelligent routing
Use skills- and priority-based routing to connect your callers with the best-suited agents.
Create IVR menus
Enable customers to navigate and resolve their own calls and using self-service options.
Sync your CRM
Send and receive data between your call flow and CRM in real time to uphold a strong CX.
Custom caller journeys
Delight customers and agents with caller ID, authentication, conditional routing, and more.
Connect all channels
Sync your call flow with phone, web chat, SMS and messaging apps for a seamless experience.

How Flow Builder works

The building blocks of a call flow

Inbound call flows in Voiso are built using “nodes” — each representing actions such as routing, IVR, messaging, audio, voicemail, and more.

Nodes can be configured and linked together using our drag-and-drop builder to easily create entire call flows in just one interface.

call flow builder

Starting the journey with IVR

Easily configure IVR menus to help callers navigate self-service options with ease. 

Want to provide personalized call flow instructions to your callers? Simply upload your audio file and drop it into your flow — it’ll play automatically when customers phone in.

ivr flow builder

Linking to
other nodes

With our Flow Builder tool, you can freely design your caller journey with any number of nodes to meet the precise needs of your callers.

Guide calls to the right departments, provide callers with self-service options, create multi-tiered IVR menus — all with just one powerful visual tool.

call flow builder

Text-to-Speech (TTS):
Personalized Automation

67% of customers prefer self-service over speaking with an agent.

In Flow Builder, you can easily include real-time and natural-sounding text-to-speech (TTS) messages — using data from your CRM — to offer callers personalized and swift resolutions to their queries.
Self-service
Empower customers to check their order statuses, account balances, opening hours, booking information, and schedule appointments.
20 languages
Offer multilingual support in English, Arabic, Spanish, French, Turkish, and many more. Choose from male and female voices to suit your needs.
< 1 second
Provide lightning-fast and natural-sounding responses to customers with our near-real-time solution — no matter where in the world they are.

Personalize every call with ease

To enhance CX, you can personalize caller journeys with HTTP requests. These powerful nodes can collect external data (e.g. from a CRM) and include them in your flow for more efficient call handling.

    Caller ID & authentication

    Use an HTTP Request at the start of a flow to verify customer phone numbers and automatically display their details to agents as soon as the call is answered.

    Conditional routing

    Avoid putting existing customers through IVR menus and immediately connect them with the agents best-suited to handle their call.

    Self-service

    Enable customers to carry out actions such as account updates, checking orders or making appointment bookings using just their keypad.

Try Flow Builder for free

Check out Voiso's other features

Omnichannel

Boost productivity by 25% by handling interactions across 8 channels in a single interface.

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omnichannel call center

Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Get started in less than 24 hours

Let's chat about a solution that works for you

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FAQ

What is a Flow Builder?

A Flow Builder is a visual tool that drastically simplifies the process of creating custom call flows. Think of it like building with Legos –  instead of writing complex code, users drag and drop pre-built elements (widgets or modules) to define the steps and logic of their call flows.

How does a Flow Builder work?

Flow Builders provide a visual interface where you can drag and drop pre-built modules representing different steps in your call flow. Here’s a breakdown:

  • Start with a trigger: This is always an incoming call, first element in a call flow tool.
  • Drag and drop flow builder elements: These elements could be greetings, menus with voice prompts or touch-tone options, routing calls to specific departments or agents, playing messages on hold, or recording voicemails.
  • Connect the elements: You define the call flow by connecting these elements. For example, a greeting might connect to a menu with options for Sales or Support.
  • Set up options: Depending on the element, AI flow builder lets you define details like recording options for voicemails, time limits for menus, or overflow options if a queue is full.

What are the benefits of a Flow Builder?

By using a Flow Builder for inbound calls, you’re:

  • Drastically simplifying the creation and customization of call routing experiences.
  • Empowering non-technical staff to design call flows without needing coding knowledge.
  • Improving efficiency by automating greetings, routing calls effectively, and reducing wait times.
  • Enhancing the customer experience with clear, personalized call journeys and faster connections to the right resources.
  • Providing greater flexibility to easily adapt your call flows as your business needs evolve.