Features
Leverage detailed characteristics of agents and call source to build routing rules that work for every use case
Schedule-Based Routing
Schedule call flows to automatically turn on/off and automatically enable after-hours workflows
DTMF Made Easy
Easily add steps and triggers to a call flow to build menus and create follow up actions
Queue Management
Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand
Skills and Priorities
Prioritize multiple skills to route calls based on a combination of agent characteristics
Call Flow Management
Turn any menu or set of actions into a script that can easily be reused for overlapping use cases
Visual Builder Interface
A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin
A Powerful Combination
A Powerful Combination
Combine all the routing features of Voiso to build call flows that address any use case.
Limitless combinations to match whatever workflows you need and an intuitive visual IVR builder to make it simple
and easy to implement.
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Dashboards To Drive Performance
Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins
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Efficiently route calls to the best agents
Intelligent Skills-Based Routing
Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to
master call routing
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A new standard for call recording
Not All Call Recording Is Created Equal
Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and
more
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Call quality matters
Global Network And Interconnects
Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability
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Numbers, numbers, numbers
Find Local Numbers Globally
Port your existing numbers in or search our global inventory for find the perfect number for your business
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A dialer that delivers
Outbound Dialer Built By Experts
Build campaigns and accelerate performance with predictive and progressive dialers
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Data at your fingertips
Build And Schedule Any Report You Need
Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within
Voiso
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Simple and intuitive agent interface
Maximize Agent Output
Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent
performance
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