COVID-19: Call center agents at home?

Command Your Call Flows

Visual IVR builder to design call trees, call flows and skills-based routing queues

Features

Leverage detailed characteristics of agents and call source to build routing rules that work for every use case

Schedule-Based Routing

Schedule call flows to automatically turn on/off and automatically enable after-hours workflows

DTMF Made Easy

Easily add steps and triggers to a call flow to build menus and create follow up actions

Queue Management

Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand

Skills and Priorities

Prioritize multiple skills to route calls based on a combination of agent characteristics

Call Flow Management

Turn any menu or set of actions into a script that can easily be reused for overlapping use cases

Visual Builder Interface

A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin

A Powerful Combination

A Powerful Combination

Combine all the routing features of Voiso to build call flows that address any use case.

Limitless combinations to match whatever workflows you need and an intuitive visual IVR builder to make it simple and easy to implement.

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Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory to find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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