Command Your Call Flows

Visual IVR builder to design call trees, call flows and skills-based routing queues

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Visual IVR builder

Features

Leverage detailed characteristics of agents and call source to build routing rules that work for every use case

  • Schedule-Based Routing

    Schedule call flows to automatically turn on/off and automatically enable after-hours workflows

  • Skills and Priorities

    Prioritize multiple skills to route calls based on a combination of agent characteristics

  • DTMF Made Easy

    Easily add steps and triggers to a call flow to build menus and create follow up actions

  • Call Flow Management

    Turn any menu or set of actions into a script that can easily be reused for overlapping use cases

  • Queue Management

    Easily assign queues for different teams and campaigns and instantly move agents between queues on-demand

  • Visual Builder Interface

    A simple yet sophisticated interface to make call flows easy to build for any supervisor or admin

A Powerful Combination

Combine all the routing features of Voiso to build call flows that address any use case.
Limitless combinations to match whatever workflows you need and an intuitive visual IVR builder to make it simple and easy to implement.
Settings and routing in Voiso Program

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Fill in the form to schedule a live demo with a Voiso sales engineer

Contact sales by phone: + 1 888 565 8889

Contact sales by mail: sales@voiso.com

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See what else we’re doing

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    Intelligent Skills-Based Routing

    Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors and history to master call routing.

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    Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more.

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  3. A dialer that delivers

    Outbound Dialer Built By Experts

    Build campaigns and accelerate performance with predictive and progressive dialers.

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  4. Numbers, numbers, numbers

    Find Local Numbers Globally

    Port your existing numbers in or search our global inventory for find the perfect number for your business.

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  5. Simple and intuitive agent interface

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    Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance.

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  6. Data at your fingertips

    Build And Schedule Any Report You Need

    Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso.

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  7. Get more from your data

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    Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins.

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