BPO Call Center Software

Meet demands with an
all-in-one platform

Manage multiple projects with ease by using a feature-filled
solution built with simplicity in mind.

bpo call center
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Booking Agora
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edumentors
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dentfix

A simply powerful solution for BPOs

Multi-campaign management
Build and run simultaneous projects, and move agents between campaigns with ease.
Intelligent inbound
Design automated workflows for handling customer interactions with a simple flow builder tool.
AI-driven outbound
Use an AI-powered dialer and AMD function to only handle live calls to boost answer rates.
Tracking every interaction
From dashboards to AI speech analytics, gain performance insights across all areas.
Extensive integrations
Sync your CRM or connect to niche apps — with Voiso you can integrate with almost anything.
Remote-ready platform
Give global agents the tools they need through a cloud solution also available as a mobile app.

Boost efficiency with AI tools

Easy workflow design for all projects

Voiso’s Flow Builder is ideally suited for BPOs managing multiple campaigns at a time. Map out caller journeys and include IVR menus, skills-based routing, queues and more with one powerful tool.

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call flow builder

Cross-channel customer conversations

Use Omnichannel for flexible communication with customers across your projects. Switch between phone, SMS and messaging apps like WhatsApp, Messenger, Viber, Telegram, and Instagram DM.

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More intelligent outreach

Use AI Predictive Dialer across all of your outbound projects to maintain a high volume of live calls. Automatically adjust dial rates based on real-time and historical data — without any manual tuning.

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hospitality ai dialer

Every call analyzed with AI

Monitor all calls with Speech Analytics to track customer sentiment and evaluate agent performance using custom keywords relevant to your projects. Available in 10+ languages.

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speech analytics

Total visibility across the board

Never miss a thing with Live Dashboards tracking all of your campaigns in real time. Dive into agent or team performance and customize your dashboard however you want with 60+ pre-built widgets.

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Other valuable features for BPOs

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WebRTC softphone
Enable agents to handle inbound and outbound calls via their browser
voiso mobile app
Voiso mobile app
Allow remote agents to securely handle calls on iOS or Android devices
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Local numbers
Choose from over 200k local and mobile numbers in over 120+ countries
call recordings
Call recording
Store all call audio — with live listening and whispering also available
conditional routing
Conditional routing
Route calls based on agent skills, caller priority or time of day
number validation
Number validation
Verify phone numbers in bulk to ensure high-quality contact lists
postcall surveys
Post-call surveys
Design surveys for callers to rate their customer service experience
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CDR logs
Filter your historical call data based on multiple parameters and export as reports
queue callback
AI AMD
Swiftly identify and drop voicemail-answered calls for a 3.5x higher talk time
bpo cid
CID risk check
Ensuring your phone numbers appear safe to contacts for higher answer rates

Try Voiso for free right now

Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Pricing as agile as our platform

No fees for setup or maintenance
Voiso clients only pay for their subscription and added extras. There are no hidden charges.
No minimum commitment
We only charge for your active number of licenses, numbers, and pay-as-you-go minutes.
Up and running in less than 24 hours
We provide dedicated onboarding with 80% of clients set up in less than 3 days.

Meeting telco and security requirements

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Global coverage you can count on

From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.

Local numbers in 120+ countries

Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.

Protecting you and your customers

Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.

Get started in less than 24 hours

Let's chat about a solution that works for you

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FAQ

What is a BPO call center?

Imagine handing your entire customer service operation to trusted experts. That’s the essence of a Business Process Outsourcing (BPO) Call Center. These third-party companies manage your inbound and outbound calls, offering expertise, infrastructure, and resources you might not have in-house. They handle everything from basic inquiries to complex technical support, allowing you to focus on core business activities.

How do BPO call centers work?

You partner with a BPO call center by outlining your specific needs and goals. They then tailor their services, employing trained agents who operate seamlessly as an extension of your team. BPOs utilize advanced technology and best practices to ensure efficient call handling, 24/7 availability, and consistent brand representation. Regular communication and performance reports keep you informed and in control.

What challenges do BPO call centers face?

Balancing quality and cost is a key challenge. Call center BPO strive to deliver excellent service while remaining competitive. Integrating seamlessly with your existing systems and processes can also be complex. Cultural and language barriers need careful management to ensure effective communication with your customers. However, reputable BPOs have strategies to mitigate these challenges, constantly optimizing processes and investing in training to provide an exceptional customer experience.