COVID-19: Call center agents at home?

Organize, Automate, Accel

Scale your operation and service more customers with ease

Impress all of your clients

Multi-Client Management

Enable simultaneous integrations across different CRMs, build individual queues or campaigns to deliver the best results

Enable simultaneous integrations across different customer CRMs and build individual queues or campaigns to deliver results for your clients

Integrated Sales Scripts

Ensure that agents are consistently delivering the intended messaging and remove the need for memorization

Ensure that agents are consistently delivering the intended messaging with integrated sales scripts that remove the need for memorization

Dashboards & Reporting

Build visualizations for any metrics, compile them into custom dashboards, and turn them into automatically generated reports

Build visualizations for any metrics, compile them into custom dashboards for each client, and turn them into automatically generated reports

Feature Highlights

Some of the cool features used by BPOs

  • Raw Data Export
  • Custom Status and Wrap-up Codes
  • Multiple Simultaneous Integrations
  • Call Back Management
  • Scheduled Reports
  • Unlimited IVR Call Flows

Additional Value

Designed to help BPOs maximize results for their customers

Designed to help BPOs maximize results for their clients

APIs & Automation

Explore our RESTful API to build custom workflows and improve the efficiency of your own processes

Take advantage of Voiso’s built-in automation or explore our RESTful API to implement click-to-call, pull realtime agent statuses, build custom workflows and improve the efficiency of your own processes. Check out the API docs for a full list of endpoints.

QA & Transparency

Easily perform quality assurance, provide clients with secure access to their data and deliver results with transparency

Easily review call recordings and transcriptions to perform quality assurance, provide clients with secure access to their data and deliver results with transparency. Manage your billing and build trustworthy customer relationships with simple, exportable reporting.

Global Number Coverage

Ensure compatibility with any setup by using Voiso’s global numbers, SIP-to-SIP inbound calling, 3rd party DIDs and LNP

Voiso allows your call center to take flight with new numbers and number porting worldwide. We also interop with 3rd party DIDs and SIP-to-SIP inbound calling to support your customers’ existing numbers and ensure compatibility with any setup.

See what else we’re doing

Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory for find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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