BPO Call Center Software
Meet demands with an
all-in-one platform
Manage multiple projects with ease by using a feature-filled
solution built with simplicity in mind.
Boost efficiency with AI tools
Easy workflow design for all projects
Voiso’s Flow Builder is ideally suited for BPOs managing multiple campaigns at a time. Map out caller journeys and include IVR menus, skills-based routing, queues and more with one powerful tool.
Cross-channel customer conversations
Use Omnichannel for flexible communication with customers across your projects. Switch between phone, SMS and messaging apps like WhatsApp, Messenger, Viber, Telegram, and Instagram DM.
More intelligent outreach
Use AI Predictive Dialer across all of your outbound projects to maintain a high volume of live calls. Automatically adjust dial rates based on real-time and historical data — without any manual tuning.
Every call analyzed with AI
Monitor all calls with Speech Analytics to track customer sentiment and evaluate agent performance using custom keywords relevant to your projects. Available in 10+ languages.
Total visibility across the board
Never miss a thing with Live Dashboards tracking all of your campaigns in real time. Dive into agent or team performance and customize your dashboard however you want with 60+ pre-built widgets.
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Integrate with your trusted business tools
Pricing as agile as our platform
Meeting telco and security requirements
Global coverage you can count on
From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.
Local numbers in 120+ countries
Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.
Protecting you and your customers
Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.
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FAQ
What is a BPO call center?
Imagine handing your entire customer service operation to trusted experts. That’s the essence of a Business Process Outsourcing (BPO) Call Center. These third-party companies manage your inbound and outbound calls, offering expertise, infrastructure, and resources you might not have in-house. They handle everything from basic inquiries to complex technical support, allowing you to focus on core business activities.
How do BPO call centers work?
You partner with a BPO call center by outlining your specific needs and goals. They then tailor their services, employing trained agents who operate seamlessly as an extension of your team. BPO call centers utilize advanced technology and best practices to ensure efficient call handling, 24/7 availability, and consistent brand representation. Regular communication and performance reports keep you informed and in control.
What challenges do BPO call centers face?
Balancing quality and cost is a key challenge. Call center BPO strive to deliver excellent service while remaining competitive. Integrating seamlessly with your existing systems and processes can also be complex. Cultural and language barriers need careful management to ensure effective communication with your customers. However, reputable BPO call centers have strategies to mitigate these challenges, constantly optimizing processes and investing in training to provide an exceptional customer experience.