AI Predictive Dialer

Boost outbound calls and talk time

Our dialer uses AI to analyze historical and real time data for optimal outbound calling performance.

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Optimal performance

Achieve a stream of live calls with an AI dialer that’s always tuned for maximum output.

Effortless to use

Zero manual tweaking required — simply launch the campaign and start dialing instantly.

Sync with your CRM

Upload your calling lists or import CRM contacts and the AI Predictive Dialer does the rest.

Fewer abandoned calls

The AI Predictive Dialer assigns agents to calls only after prospects pick up the phone.

Adaptive caller ID

Combine AI Dialer with Local Caller ID for a 5x higher answer rate in your target countries.

Level up with AI AMD

Combine with AI-powered voicemail detection to swiftly drop machine-answered calls.

How the AI Predictive Dialer works

Start dialing in a couple of clicks

Easily achieve the optimal level of outbound call performance with Voiso’s AI Predictive Dialer.

Simply upload a CSV file of phone numbers or add contacts directly from your CRM and begin dialing immediately. It’s that easy.

The magic that powers the dialer

Our AI analyzes your real-time and historic call data such as agent availability, wait times, answer rates, and more.

This enables it to automatically adapt dialing levels and keep live call handling at a constant peak without the need for any manual intervention.

Watch your campaign roll

Through Voiso’s customizable dashboards, you can monitor the performance of your AI Predictive Dialer campaigns in real time.

Gain total visibility over a range of outbound metrics including dispositions, wrap-up time, average call duration, and more.

Proof in the performance

Across a study of 50,000 calls, our AI Predictive Dialer achieved a 73% lower call abandonment rate compared to other automated dialing methods.

What’s more, the dialer is proven to keep agents highly productive with an average agent idle time of just 17 seconds between handling live calls.

Get more from your AI Predictive Dialer

Live campaigns

Keep your calling lists fresh with automatic inclusion of all new CRM contacts.

Time zone calling

Ensure contacts are only called during set times with country code recognition.

Local caller ID

Automatically match contacts with your local caller IDs to boost answer rates.

Try AI Predictive Dialer for free

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AI Answering Machine Detection

With 78% of all cold calls going to voicemail, Answering Machine Detection (AMD) serves as a vital function for boosting live call handling.

Voiso’s AI AMD swiftly identifies and drops voicemail-answered calls with 95% accuracy for a 3.5x higher talk time for your agents, on average.

AMD AI is constantly trained on real calls and unique voicemail indicators to continuously improve its speed and accuracy.

95%+

detection accuracy

3.5x

higher talk time for your agents

10:1

return on investment on AMD

Check out Voiso's other features

Flow Builder

Orchestrate and automate your workflows with ease by using just one visual tool.

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Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks.

See all integrations

"We integrated our Zoho CRM with Voiso. This is valuable for our social media leads which we can quickly contact via Voiso — with all outcomes automatically recorded in Zoho.”

David M. Scheckter,
COO, Karma Group

“We're delighted to utilise Voiso as our trusted online call center solution. With its efficiency and reliability, we are empowered to provide unparalleled support regarding travel services to our global clientele. Voiso has become an integral part of our success."

Kadri Ciga,
Co-Founder, BookingAgora

“We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any business looking for a reliable and easy-to-use call center software solution.“

Vanessa Xavier Herman,
Head of Hotel Products, Airpaz

"With Voiso, we have a solution that covers all of our call center needs. The platform and its tools helped us to increase agent productivity by over 50% in just a few weeks."

Bernardo Adelfo Nava Araiza,
Team Leader, Grupo Garflo

Excellent 4.8 out of 5

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FAQ

What is an AI Predictive Dialer?

The AI Predictive Dialer is a feature for boosting live outbound call handling and agent talk time. Outbound cold calling faces a number of challenges including low connection rates, lengthy agent idle times, and high call abandonment rates. The auto dialer software overcomes these issues by tuning the optimal dialing level to match the number of available agents, therefore resulting in a higher number of live outbound calls.

How does the AI Predictive Dialer work?

The AI Predictive Dialer is constantly analyzing a number of outbound calling factors, including abandonment ratio, agent ratio, average wait time, average call duration, and more. Where Voiso’s AI automated Predictive Dialer stands apart from other predictive dialing software is that its actions are based on both real time and historical data. This means it identifies patterns over time and adjusts its dialing rate accordingly to achieve better results.

What are the benefits of an AI Predictive Dialer?

The AI Predictive Dialer has a number of benefits, including:

Optimal performance: The predictive dialer system automatically adjusts the dial level based on a number of real-time and historic factors with the ultimate goal of initiating as many live outbound calls as possible.
Ease of use: The AI Predictive Dialer only requires contact numbers to start a campaign and these can be either imported using a CSV file or directly from your CRM.
No intervention needed: Admins don’t need to manually change settings to keep the AI Predictive Dialer’s performance at an optimal level. It does this all by itself using its AI-powered decision-making.
Continuous improvement: The cloud predictive dialer learns from masses of your unique real-time and historic call data meaning that it will only continue to get better the more you use it.
Localized calling: The AI automated Predictive Dialer considers both time zones and contact locations using country code recognition will only call contacts during the hours you set and use local caller ID where available.

Are predictive dialers illegal?

Predictive dialers are not illegal. Call centers have a legal right to use a predictive dialer as long as they adhere to regulations across different countries. These regulations protect consumers from intrusive and unwanted calls. In the United States, there is the Telephone Consumer Protection Act (TCPA) that sets the legal environment for auto dialer software, while in Europe the use of predictive dialers is governed by the General Data Protection Regulation (GDPR).