Virtual call center software
Remote-ready platform for global teams
From the office, at home or on the go, our remote platform simplifies sales and customer support.
Equip remote agents with powerful tools
Cater to your customers
Omnichannel outreach and support lets agents meet customers where they are — via phone, SMS, and popular messaging apps, including WhatsApp, Telegram, Viber, Messenger and Instagram DM.
Monitor results in real-time
Track 60+ metrics with Real-Time Dashboards to monitor remote agents effectively. Interactions via mobile or desktop appear in the same dashboard, giving supervisors the full picture at a glance.
Learn more from every call
Use AI Speech Analytics to easily evaluate agents’ performance with instantly-generated call scores. Gauge customer sentiment with in-depth analysis based on emotive language and tone of voice.
Reach 4x more customers
Our AI Predictive Dialer helps agents speak with more prospects in less time. Simply upload your calling list and let our dialer distribute outbound calls to available agents.
Customize caller journeys
Connect your customers to the right agent every time with our customizable, drag-and-drop Flow Builder. Simplify inbound with self-service options, skill-based routing, and more.
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Integrate with your trusted business tools
Pricing as agile as our platform
Meeting telco and security requirements
Global coverage you can count on
From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.
Local numbers in 120+ countries
Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.
Protecting you and your customers
Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.
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FAQ
What is Virtual Call Center Software?
Virtual call center software is a solution that allows businesses to operate call centers without the need for a physical location. Rather than having on-premise workers, virtual call center software enables agents to work remotely from anywhere in the world with an internet connection.
By using virtual call center software, businesses can tap into global agent talent pools, reduce costs associated with maintaining a physical call center, and provide more flexible working arrangements for their agents.
What are some virtual call center software features?
Virtual call center software features include:
- Omnichannel: Empower your agents to handle a multitude of customer interactions seamlessly across several channels, including voice, SMS, web chat, and popular messaging apps.
- AI dialer: Keep agents productive by automatically adjusting the dial rate based on real-time and historical data to deliver the optimum volume of outbound calls.
- Click-to-call: Make calls to customers with a single click on their phone number to save time compared to manual dialing. Numbers can be imported from sources such as CRMs and calling lists.
- Skills-based routing: Automatically direct incoming calls to the most suitable agents. Calls can be routed based on whether the call is from a new or existing customer, the caller’s language, and much more.
- Queue management: Improve your inbound call flow by assigning caller queues to different departments. This helps to reduce call abandonment rate and ultimately resolve calls faster.
- IVR: Present inbound callers with keypad options to help them resolve their queries faster. IVR options can include routing the call to the right department, self-service actions, and leaving voicemails.
- Real-time dashboards: Monitor your operational and agent activities in using dashboards that you can customize your way. You can use over 60 different KPI widgets to track a multitude of key metrics.
What is the best virtual call center software?
- Selecting the best virtual call center software for your business depends on your specific business needs. However, there are several considerations you should make when choosing your solution.
- Scalability: Given a virtual call center’s tendency to scale — depending on resource and market demands — it’s wise to consider a solution that enables you to adapt your solution whenever required.
- Features: Virtual call centers can manage an extensive set of projects for which they need a diverse feature set to handle. Features such as omnichannel, dialers, routing, queuing and IVR are all recommended.
- Monitoring: With agents based remotely, it’s pivotal to monitor their work closely. Real-time dashboards give you this ability by tracking productivity and efficiency in great detail.
- Ease of setup: With no physical call center, it’s important to consider how easily your virtual call center software can get up and running to achieve operational goals as quickly as possible.
- Agent onboarding: Inducting new remote agents can be a challenges. Therefore, it’s recommended that your virtual call center software makes it easy to register, onboard and manage new agents remotely.
- Ease of use: Remote agents don’t have in-office support when using their call center platform. Consider how straightforward it is for them to use the software’s features and the simplicity of its design as a whole.