Remote & hybrid teams solution

Your agents can work from anywhere

With Voiso’s supervisor tools, you always have a clear picture of the process.

Remain fully operational without having all your team in one office. Voiso is a hosted call center solution that can be deployed in just a few minutes. Easy to use, integrated with multiple CRMs.

Home-based workforce
Contact center agents work from home? Monitor their performance remotely using Real-Time Dashboards and improve the processes with actionable analytics.
Reliable call center service
Fault-tolerant infrastructure with built-in redundancy to keep you up and running, always.
No need to change your phone numbers
Whenever your call center’s based, keep your phone numbers and port into our network. We provide licensed calling in 130+ countries.
Globally available
Faster reports and better audio quality thanks to our PoPs in Asia, Europe, and the United States. Scale internationally without any effort, no matter where you’re based.

3

NOCs

Wherever you are, we provide true 24/7 support with our three strategically located NOCs in the USA, EU, and APAC.

24/7

Support

We have the connectivity tissue to reliably connect you to your customers wherever they are.

3

Data Centers

With our own gear and data centers around the globe, we are in full control of the network infrastructure and connectivity.

Need to improve your conversions and answer rates?
Voiso can help. Used by call centers from every industry, it is a multi-channel platform that unifies calls, Whatsapp, SMS, and more to provide a single interface to your at-home agents.
Real-time performance metrics
Monitor your live call center data to remain in complete control of your home-based call center workers. All the metrics and customizable widgets you could ever want - no coding work required.
Unlimited, instant reports
Get instant results and comb through millions of records in just seconds. You can schedule your reports and run them for unlimited time periods, as far back as needed. Built-in visualizations help you detect patterns in your call center’s performance.
Call recording and speech analytics
Voiso offers unlimited recording storage and intuitive search tools. Browse all your recorded calls by any combination of event filters, and skip right to the exact call event you need. Get transcripts of call records to search for keywords and save your QA team’s time.