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Call Center Reporting Dashboard
Voiso's Call Center Reporting Dashboard provides comprehensive insights into call center performance, empowering managers to track key metrics, analyze trends, and make data-driven decisions for optimized operations.
Features That Make A Difference
What insights would you like to find?
- ROI By Lead Source
Know each agent’s performance to identify coachable moments and reward positive outcomes
- Customer Satisfaction By Team
Visualize call outcomes grouped by teams to determine which supervisors are driving better NPS
- Resource Allocation
Monitor inbound queues and agent capacity across multiple IVRs to optimize agent assignments
- Operational Inefficiencies
Analyze duration per call stage and agent status to determine where operations are slowing down
Average Speed of Answer
Monitor your call queues and IVRs to optimize efficiency. Set thresholds to maintain SLAs and ensure customers are never waiting on the phone.
Agent List
Drill into individual agent performance with visualizations, graphs or statistics and turn any of these drill-downs into full reports scheduled for auto-export
Agent Status
Observe all your agents in one place for snapshots of team status to coordinate breaks, avoid scheduling mishaps and more
Average Call Duration
Quickly determine which call sources are taking the longest to time to resolve or complete the call.
Compare these metrics with call outcomes to gain insight into where your time is most valuable.
Queue Counter
Track all your channels in a single place to make sure no IVR goes unwatched.
Set alerts to be notified and reallocate agents to the campaigns that need them.
Campaign Status
Stay on top of all your campaigns with real-time visibility of all the important metrics. Supervisors will know how long agents are waiting between calls, how often customers are dropping off, and more.
Thresholds & Notifications
Be confident that nothing falls through the cracks with the ability to set thresholds for any widget or metric and automatically be notified by SMS or email
- 1. Select a metric
- 2. Set a threshold
- 3. Choose alert type
Request a demo
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