COVID-19: Call center agents at home?

Customizable Real-Time Dashboards

Discover insights in real-time to inform business decisions and know when to intervene

Built-in Widgets

Take advantage of all the metrics you could ever want without having to do any coding

Completely Customizable

Drag and drop tooling to create an infinite number of dashboards for supervisors, executives and floor managers

Display Anywhere on Any Device

Private dashboards for management and public dashboards for monitoring operations on the floor

Turn Any Widget Into Insights

Historical reports can be generated to correspond with widgets and allow for deeper insight into your operations

Built-in Widgets

Take advantage of all the metrics you could ever want without having to do any coding

Completely Customizable

Drag and drop tooling to create an infinite number of dashboards for supervisors, executives and floor managers

Display Anywhere on Any Device

Private dashboards for management and public dashboards for monitoring operations on the floor

Turn Any Widget Into Insights

Historical reports can be generated to correspond with widgets and allow for deeper insight into your operations

What insights would you like to find?

ROI By Lead Source

Stack multiple campaign reports in a single dashboard to compare sales from various lead sources

Customer Satisfaction By Team

Visualize call outcomes grouped by teams to determine which supervisors are driving better NPS

Resource Allocation

Monitor call queues and agent statuses across multiple IVRs and campaigns to optimize agent assignments

Operational Inefficiencies

Analyze duration per call stage and agent status to determine where operations are slowing down

Widgets At Your Fingertips

Visualize the metrics that matter.

Customizable charts, graphs, counters and more to enable full transparency.

Average Speed of Answer

Average Speed of Answer

Monitor your call queues and IVRs to optimize efficiency.

Set thresholds to maintain SLAs and ensure customers are never waiting on the phone.

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Agent List

Drill into individual agent performance with visualizations, graphs or statistics and turn any of these drill-downs into full reports scheduled for auto-export

Check out historical reporting

Agent Status

Observe all your agents in one place for snapshots of team status to coordinate breaks, avoid scheduling mishaps and more

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Average Call Duration

Quickly determine which call sources are taking the longest time to resolve or complete the call.

Compare these metrics with call outcomes to gain insight into where your time is most valuable.

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Queue Counter

Track all your channels in a single place to make sure no IVR goes unwatched.

Set alerts to be notified and reallocate agents to the campaigns that need them.

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Campaign Status

Stay on top of all your campaigns with real-time visibility of all the metrics

Stay on top of all your campaigns with real-time visibility of all the important metrics. Supervisors will know how long agents are waiting between calls, how often customers are dropping off, and more.

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Thresholds & Notifications

Be confident that nothing falls through the cracks with the ability to set thresholds and automatically be notified by SMS or email