Take advantage of all the metrics you could ever want without having to do any coding
Drag and drop tooling to create an infinite number of dashboards for supervisors, executives and floor managers
Private dashboards for management and public dashboards for monitoring operations on the floor
Historical reports can be generated to correspond with widgets and allow for deeper insight into your operations
Know each agent’s performance to identify coachable moments and reward positive outcomes
Visualize call outcomes grouped by teams to determine which supervisors are driving better NPS
Monitor inbound queues and agent capacity across multiple IVRs to optimize agent assignments
Analyze duration per call stage and agent status to determine where operations are slowing down
Quickly determine which call sources are taking the longest to time to resolve or complete the call.
Compare these metrics with call outcomes to gain insight into where your time is most valuable.
Track all your channels in a single place to make sure no IVR goes unwatched.
Set alerts to be notified and reallocate agents to the campaigns that need them.
Be confident that nothing falls through the cracks with the ability to set thresholds for any widget or metric and automatically be notified by SMS or email