Customizable Real‑Time Dashboards
Discover insights in real-time to inform business decisions and know when to intervene

Features That Make A Difference
What insights would you like to find?
- ROI By Lead Source
Know each agent’s performance to identify coachable moments and reward positive outcomes
- Customer Satisfaction By Team
Visualize call outcomes grouped by teams to determine which supervisors are driving better NPS
- Resource Allocation
Monitor inbound queues and agent capacity across multiple IVRs to optimize agent assignments
- Operational Inefficiencies
Analyze duration per call stage and agent status to determine where operations are slowing down
Thresholds & Notifications
Be confident that nothing falls through the cracks with the ability to set thresholds for any widget or metric and automatically be notified by SMS or email
- 1. Select a metric
- 2. Set a threshold
- 3. Choose alert type
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