COVID-19: Call center agents at home?

Delight Your Customers

Resolve inquiries faster and build a better customer experience

Happy Support Makes Happy Customers

Intelligent Call Routing

Every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more

Easy to build call flows that ensure every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more

Reduced Handling Time

With easy prioritization and automation, Voiso reduces manual tasks and helps you to achieve first call resolution

With easy prioritization, automation and screen pops, Voiso reduces manual tasks and helps you to achieve first call resolution

Multi-Channel

Voiso unifies call, SMS, WhatsApp, and more to provide a single interface with advanced features

Voiso unifies call, SMS, whatsapp, and more to provide a single interface with advanced features like preferred channel response

Feature Highlights

Some of the most commonly used features for Customer Service.

  • Voicemail to Email
  • Selective Call Recording
  • Intelligent Call Blocking
  • Intelligent Call Blocking and Forwarding
  • VIP Caller Identification
  • Abandonment Monitoring
  • Call Abandonment Monitoring
  • IVR Scheduling

Additional Value

Build efficiency and scale into your customer service department and start reaping the benefits.

Build efficiency and scale into your customer service department and start reaping the benefits.

Transfer with Context

Improve the customer experience by eliminating the need for customers to repeat themselves.

Improve the customer experience by eliminating the need for customers to repeat themselves. Upon transfer, agents automatically receive an additional screen pop showing key notes from the previous conversations.

Remote Team Management

Supervisors can support expanded teams all the way around the globe as if they were all working in the same facility.

With Voiso’s secure WebRTC client and browser-based application, supervisors can support expanded teams all the way around the globe as if they were all working in the same facility.

Identify Top Performers

Agent behavior reporting gives team leaders the ability to identify agents that are creating the best customer experiences

Agent behavior reporting and realtime dashboards give team leaders the ability to quickly identify individuals that are resolving the most cases and creating the best customer experiences.

See what else we’re doing