COVID-19: Call center agents at home?

Delight Your Customers

Resolve inquiries faster and build a better customer experience

Happy Support Makes Happy Customers

Intelligent Call Routing

Every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more

Easy to build call flows that ensure every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more

Reduced Handling Time

With easy prioritization and automation, Voiso reduces manual tasks and helps you to achieve first call resolution

With easy prioritization, automation and screen pops, Voiso reduces manual tasks and helps you to achieve first call resolution

Multi-Channel

Voiso unifies call, SMS, WhatsApp, and more to provide a single interface with advanced features

Voiso unifies call, SMS, whatsapp, and more to provide a single interface with advanced features like preferred channel response

Feature Highlights

Some of the most commonly used features for Customer Service

  • Voicemail to Email
  • Selective Call Recording
  • Intelligent Call Blocking
  • Intelligent Call Blocking and Forwarding
  • VIP Caller Identification
  • Abandonment Monitoring
  • Call Abandonment Monitoring
  • IVR Scheduling

Additional Value

Build efficiency and scale into your customer service department and start reaping the benefits

Build efficiency and scale into your customer service department and start reaping the benefits

Transfer with Context

Improve the customer experience by eliminating the need for customers to repeat themselves

Improve the customer experience by eliminating the need for customers to repeat themselves. Upon transfer, agents automatically receive an additional screen pop showing key notes from the previous conversations.

Remote Team Management

Supervisors can support expanded teams all the way around the globe as if they were all working in the same facility

With Voiso’s secure WebRTC client and browser-based application, supervisors can support expanded teams all the way around the globe as if they were all working in the same facility.

Identify Top Performers

Agent behavior reporting gives team leaders the ability to identify agents that are creating the best customer experiences

Agent behavior reporting and realtime dashboards give team leaders the ability to quickly identify individuals that are resolving the most cases and creating the best customer experiences.

See what else we’re doing

Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory to find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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