Delight your customers

Resolve inquiries faster and build a better customer experience

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Happy Support Makes Happy Customers

  • Easy to build call flows that ensure every call is routed to the best available agent based on repeat callers, agent skillsets, preferred time of day, and more

  • With easy prioritization, automation and screen pops, Voiso reduces manual tasks and helps you to achieve first call resolution

  • Voiso unifies call, SMS, WhatsApp, Telegram, Instagram, and more in one tab. Now you can give your clients exceptional service in any channel they choose, and your agents a unified interface for cross-channel communication.

Feature Highlights

Some of the most commonly used features for Customer Service

  • Voicemail to Email
  • Selective Call Recording
  • Intelligent Call Blocking and Forwarding
  • VIP Caller Identification
  • Call Abandonment Monitoring
  • IVR Scheduling

Additional Value

Build efficiency and scale into your customer service department and start reaping the benefits

Transfer with Context

Improve the customer experience by eliminating the need for customers to repeat themselves.
Upon transfer, agents automatically receive an additional screen pop showing key notes from the previous conversations.

Remote Team Management

With Voiso’s secure WebRTC client and browser-based application,
supervisors can support expanded teams all the way around the globe as if they were all working in the same facility.

Identify Top Performers

Agent behavior reporting and realtime dashboards give team leaders the ability to quickly
identify individuals that are resolving the most cases and creating the best customer experiences.

Talk to an expert

Please share your business contacts and one of our experts will get in touch with you

Our experts can help you:

Discuss volume discounts
Get a trial account
See a product demo

Call us

888 565 8889

Customer service

support@voiso.com

See what else we’re doing

  1. Efficiently route calls to the best agents

    Intelligent Skills-Based Routing

    Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors and history to master call routing.

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  2. A new standard for call recording

    Not All Call Recording Is Created Equal

    Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more.

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  3. A dialer that delivers

    Outbound Dialer Built By Experts

    Build campaigns and accelerate performance with predictive and progressive dialers.

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  4. Numbers, numbers, numbers

    Find Local Numbers Globally

    Port your existing numbers in or search our global inventory for find the perfect number for your business.

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  5. Simple and intuitive agent interface

    Maximize Agent Output

    Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance.

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  6. Data at your fingertips

    Build And Schedule Any Report You Need

    Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso.

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  7. Get more from your data

    Dashboards To Drive Performance

    Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins.

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