COVID-19: Call center agents at home?

Setting The Bar For Call Recording & Playback

Easily find the significant moments of the calls that are most important to you

Features

Voiso is about more than just recording the call, our advanced call recording helps you to identify the calls that matter and access them with ease

Intuitive Search

Leverage filters like agent dispostion, call outcome, call events and more to quickly find any call you’re looking for

Infinite Exports

Take your logs and recordings with you with infinite exporting capabilities

Transcription

Automatically turn call recordings into transcripts for easier viewing and exporting

Unlimited Storage

Unlimited call recording and storage is included with advanced and enterprise version

Selective Recording

Easily start, stop or pause recording to account for private information like credit card numbers

Events-Based Navigation

Quickly skip to the most important moments of the call with Voiso’s event-based navigation

Insightful Audio

Insightful Audio

Voiso’s speech recognition can transcribe and analyze voice calls to target your success metrics.

Automatically evaluate voice calls to highlight the most important interactions. Flag keywords or moments with word categories and receive call scoring to drive additional business value.

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Get more from your data

Dashboards To Drive Performance

Real-time metrics displayed across customizable views for supervisors, campaign managers and system admins

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Efficiently route calls to the best agents

Intelligent Skills-Based Routing

Combine powerful queues using DTMF, agent skillsets, Caller ID, and more with agent behaviors and history to master call routing

Combine powerful queues using DTMF, agent skillsets, caller ID, and more with agent behaviors to master call routing

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A new standard for call recording

Not All Call Recording Is Created Equal

Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more

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Call quality matters

Global Network And Interconnects

Purpose-built infrastructure designed by telecom experts to deliever the highest quality and reliability

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Numbers, numbers, numbers

Find Local Numbers Globally

Port your existing numbers in or search our global inventory for find the perfect number for your business

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A dialer that delivers

Outbound Dialer Built By Experts

Build campaigns and accelerate performance with predictive and progressive dialers

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Data at your fingertips

Build And Schedule Any Report You Need

Collect, compare, export and schedule historical reports and visualizations incorporating all the metrics within Voiso

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Simple and intuitive agent interface

Maximize Agent Output

Designed to simplify and automate, Voiso’s agent interface eliminates human error and maximizes agent performance

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