Voiso Careers

Our corporate culture comes first.We have all the resources you need to feel good about your work (health benefits, work-life balance, best gear, trainings, reimbursement programs); we are committed to equal opportunity hiring regardless of race, color, gender, etc.

Open Positions

Serving hundreds of customers around the globe, we currently employ around 100 people from 10 different countries. Our offices are located in Singapore, New York and Cyprus.

Sales engineer

Currently seeking talented, tech-savvy sales professionals to convert, onboard and support new B2B clients.

Responsibilities
  • Bring logo clients
  • Conduct web-based demos and develop materials necessary to accelerate customer acquisition
  • Be a hunter. Build your own sales funnel (cold calling, LinkedIn outreach, professional networking, trade shows)
  • Participate in conferences. Be the spokesperson for the product
  • Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices
  • Participate in on-site product presentations
  • Identify and create new account relationships from leads, cold calls, and other internal sources
  • Maintain and grow newly acquired business to maximize revenue growth while continuing efforts in existing business development
  • Effectively navigate newly acquired accounts to upsell and cross-sell via solutions-based selling
Qualifications
  • Doer and “Hunter.” Self-driven, self-motivated and driven to succeed in a goal-driven position
  • 5 - 12 years of sales experience, at least 3 years in IT-solutions, Software, SaaS, PaaS Sales. Working experience with telco products is a HUGE PLUS
  • Background in tech industry, either in previous employment or education
  • Outstanding and convincing verbal and written communication skills
  • Proficient in web-based demo software and tools

Customer success manager

Currently seeking talented, tech-savvy sales professionals to convert, onboard and support new B2B clients.

Responsibilities
  • Conduct web-based demos and develop materials necessary to accelerate customer acquisition
  • Convert accounts into logo clients
  • Be a hunter. Build your own sales funnel (cold calling, LinkedIn outreach, professional networking, trade shows)
  • Grow the existing sales territory – identify and validate new opportunities with named accounts to upsell and cross-sell via solutions-based selling
  • Navigate through C-level and maintain strong relationships with accounts (international business trips, cross-department collaborations, software and special architecture development)
  • Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices
  • Participate in on-site product presentations
  • Participate in conferences. Be the spokesperson for the product
  • Maintain and grow newly acquired business to maximize revenue growth while continuing efforts in existing business development
Qualifications
  • Doer and “Farmer.” Self-driven, internally-motivated and driven to succeed in a goal-driven position
  • Background in tech industry, either in previous employment or education
  • Proficient in web-based demo software and tools
  • 5 - 12 years of sales experience, at least 3 years in IT-solutions, Software, SaaS, PaaS Sales. Working experience with telco products is a HUGE PLUS
  • Previous experience with C-level Sales pitching face-to-face or over internet

Product manager

Supported by the core Product team, you’ll work to build compelling products to win customers and increase customer growth and satisfaction.

We are seeking a Product Manager to join our team and oversee the improvement and enhancement of existing product features, from idea to production. You will be involved in all facets of product development, from writing requirements and prioritizing tasks to managing them through QA and production releases.

Responsibilities
  • Work across teams on technical solutions and dependencies
  • Analyze and translate business requirements into simple and functional user flows
  • Be very attentive to detail
  • Manage project plans for on-time development and ensure that all involved teams are working on the right things at the right time
  • Prototype alternate UI mockups and product solutions for review and validation
  • Be able to figure out what needs to be done, and drive execution successfully
  • Work with project management tools, like Jira
  • Establish trustworthy communications with developers, designers, and management teams along with the ability to effectively collaborate with them to achieve goals
Qualifications
  • Bachelor’s/Master’s degree in Computer Science, Engineering, or equivalent experience
  • Engineering or development background
  • Experience as a Product Manager or Technical Project Manager is plus
  • Excellent time management and organizational skills, ability to work well under pressure
  • Proven track record in technical documentation writing
  • Ability to communicate in English effectively

Support Engineer

Currently seeking a Support Engineer responsible for all levels of support as well as meeting the requirements for customer satisfaction and continuous service delivery.

Responsibilities
  • Effectively resolve all support issues for any client level and any priority
  • Ensure effective troubleshooting, communicate with customers in a professional manner and provide adequate details
  • Record all troubleshooting and resolution details in the support ticket, maintain accurate documentation
  • Act as a technical authority and subject matter expert, provide expertise to both team members and clients
Qualifications
  • Strong technical background
  • Ability to demonstrate clear and confident communication skills, both written and verbal
  • Professional attitude
  • Ability to deal with problems and technical issues in a friendly, calm and reassuring manner
  • Excellent problem-solving ability. Proactive thinker who sees the “bigger picture”
  • Willingness to take initiative and work unsupervised on many occasions
  • Ability to acquire new skills quickly
  • Ability to multi-task, prioritize and escalate as required
  • Ability to help and educate others on the team

Shift IP Engineer

This role will utilize a variety of network and system hardware from enterprise and open-source vendors to maintain network infrastructure.

Responsibilities
  • Monitor Zabbix, Munin, Graphana, Nagios platforms for network patterns and anomalies.
  • Setup and analyze route flow data.
  • Acts as a key technical resource and escalation point for concerns and activities related to technical aspects of the network. Promptly determines resolution of any issues impacting partners, customers or other project related groups. Act as point of escalation for incident response and participate in after hour support and on-call rotation.
  • Implement scheduled maintenance and coordinate partner notifications.
  • Provides troubleshooting expertise for system and/or network operating issues and ensures that all security threats and/or network attacks are appropriately mitigated.
  • Ensure networking tickets, tasks and projects are completed or resolved within SLA.
  • Lead and initiate forward thinking projects, propose solutions based on self-initiated research, continuously looking for ways to improve the network design for new projects and existing infrastructure factoring in reliability, resiliency, redundancy and budget.
  • Ensure accurate and complete documentation and monitoring for new projects and existing infrastructure.
  • Participate in project meetings with multiple participants in person, on audio/video conferencing, and through group collaboration tools and chats.
  • Incident communication within the company
Qualifications
  • Bachelor's degree in IT or Computer Science
  • 3+ years of related experience, candidates with network engineering are preferred.

Boarding Engineer

We are looking for junior professionals to work with B2B clients, train and support them on any questions regarding the product portfolio.

Responsibilities
  • Conduct web-based demos and compose materials necessary to accelerate customer acquisition
  • Participate in training sessions / online presentations for clients in English.
  • Customer support in messengers. Primary analysis of reported issues and navigation to respective departments.
  • Educating clients on the new features and penetration technologies into their workflow
  • Deep understanding of the details of the product as well as various strategies of operations for the efficiency of the client's work.
Qualifications
  • Technical high education. Ability to study and understand technical text (e.g. API documentation).
  • Advanced level of spoken and written English.
  • Candidates with previous working experience in support and development are preferred.
  • Being experienced in VoIP telephony is a huge plus.

Product marketing manager

The position aims to build expert & consistent communication that would help the sales team close more opportunities and always be up to date with the current product agenda.

Responsibilities
  • Build product marketing processes that would provide clarity and transparency for high-quality assets development.
  • Develop product marketing team org structure and hire best candidates to deliver results.
  • Develop an objective way to evaluate copy quality that would decrease assets time to production.
  • Develop & execute product marketing strategy covering key customer journey channels, online reputation management platforms & SEO.
  • Constantly search for new ways to enable the sales team to close deals.
  • Collaborate with the design, product & sales teams to find new product marketing insights
  • Ensure you stay in touch with competitors' agendas through self-performed analysis and attending the key industry events.
Qualifications
  • 3+ years of experience in b2b product marketing with success track record of performance
  • A great storyteller, whether it's a life story or B2B sales pitch.
  • A structure addicted person with high accountability extent.
  • You provide results up to agreed deadlines without a 'creativity' excuse for delays.
  • You can both make a sharp copy and help a teammate to accomplish one.
  • A strong communicator with a can-do, positive attitude, and a strong desire to get things done.
  • On intermediary iterations, you find somewhat helpful feedback than harsh criticism.

Partner Channel manager

We are looking for an experienced sales leader to drive partner sales of Voiso and build a team that would help us scale our success globally through this channel.

Responsibilities
  • Conduct web-based demos and develop materials necessary to accelerate partner acquisition
  • Cultivate lasting business relationships with partners through consultative sales tactics and effective account management practices
  • Participate in conferences. Be the Spoke person for the product
  • Participate in on-site product presentations
  • Maintain and grow acquired new Resellers and Technology partners to maximize revenue growth, while continuing efforts in new business development
  • Proactive Services pipeline generation with identified key partners.
  • Partners education leadership for EMEA.
  • Accurately forecasting against plans and targets.
  • Contributing to the development of Voiso Value Propositions and Salesplays.
  • Developing and maintaining relationships with key decision makers in the designated partners.
Qualifications
  • 5+ years of sales experience, at least 3 years in IT-solutions, Software, SaaS, PaaS Sales. Working with telco products is a HUGE PLUS
  • Previous experience in channel sales to different markets, preferably international
  • Technical background either in previous employment or education
  • Doer. Self-driven, internal motivation and drive to succeed in a goal-driven position
  • Outstanding and convincing verbal and written communication skills

UX research lead

We are looking for a leader who has experience in working within international teams to contribute to the developing customer-centric culture inside the organisation.

Responsibilities
  • Help the CXO design the UX research process for the company and spread CX culture across the company
  • Identify sources of customer insight inside the company, within the existing and potential audience
  • Design, organize and conduct in-depth interviews with existing and potential customers
  • Search, assess and hire excellent and reliable contractors to conduct research in new locations
  • Help design automated surveys and other forms of user feedback gathering together with CX partners and other CJM owners
  • Validate findings with CX team and other CJM owners
  • Inform all the key CJM owners and the entire company on important findings essential for our business, both pro-actively and upon request
  • Curate and provide access to CX knowledge base
Qualifications
  • Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
  • Five or more years of UX research experience in hardcore IT, b2b and/or telecom experience is highly desirable
  • Practical knowledge of UX methodology, product and CX frameworks (Journey Mapping, Design Thinking, Value prop canvassing, etc)
  • Self-educator trained and used to update their knowledge and expertise as needed
  • Excellent written and verbal communication skills, with high attention to detail and a natural sense of language
  • Self-starter able to deliver results with minimal supervision in a fast-paced environment
Send your CV to careers@voiso.com with "Application for Sales engineer" email topic