Articles

Today, businesses are increasingly focused on cutting operational costs, often by moving tools to the cloud to minimize infrastructure expenses. Voiso's Product Director, Victor Denisov, shares his thoughts on this emerging trend.

Managing call centers in 2024 isn’t easy: everything from satisfying customer demands to maintaining high levels of productivity make them challenging places to work. But one of the more difficult hurdles to overcome is regulatory compliance.

Key Performance Indicators (KPIs) are the heart of any outbound call center. They provide valuable insights into both agent and call center performance, indicating exactly how satisfied your customers are with your service.

An outbound call center does exactly what it says on the tin – it focuses on reaching out to potential customers. Its goal is mainly to boost sales, but is also effective for nurturing existing customers.

Managing time zones in global call centers isn’t just a matter of scheduling; it’s a critical operational challenge that can directly impact both customer satisfaction and agent performance.  According to the U.S. Call Center Industry Report, call centers experience high annual turnover rates of up to 33%, with absenteeism averaging 6% per day​. One key […]

Customers are increasingly demanding better, more personalized customer service that accurately solves their issues. Which means customer service quality can make or break a company.

SiGMA Europe is one of the premier conferences in the iGaming industry. Held annually in Malta, it brings together top executives, investors and key players in the tech and gaming sector to showcase the latest innovations and trends.

In today's fast-paced digital landscape, success comes from making intelligent data-based decisions, especially in PR and marketing.

When customers need help, they usually want to speak to a human rather than a robot. In fact, as many as 75% of people would prefer to interact with a real person during customer support experiences.

Equipping your call center with the right software is crucial for meeting customer expectations. Staying ahead of the competition means embracing these technologies and leveraging their features to enhance service quality.

The World Travel Market London is one of the most influential travel events in the world. It brings together tourism professionals, government ministers and exhibitors from over 184 countries for three days of networking and insight sharing.

The global market for IVR systems is set to nearly double by 2030, as 81% of customers now prefer self-service over live agents—making multi-level IVR a must-have for businesses to handle rising call volumes and deliver fast, personalized support.

Let’s face it—more isn’t always better. In the world of contact centers or any tech platform, it's not just about stacking features on top of each other; it's about keeping things intuitive and user-friendly.

Text-to-Speech in IVR systems is helping contact centers operate more efficiently. Understanding the potential benefits for your business is the first step in adapting to the oncoming change.

The contact center landscape is undergoing a profound transformation, driven by the increasing role of data analytics and artificial intelligence (AI) in customer service. As companies shift from merely managing customer inquiries to harnessing advanced analytics, they uncover new revenue streams and stay competitive.

The Forex Expo brings fintech and forex professionals from around the world to Dubai for two days of networking, collaboration and knowledge sharing about market trends and the latest industry insights.

Call centers are fast-paced, high pressure work environments. And things aren’t slowing down any time soon. The demand for high quality customer service continues to rise, which means productivity should be high on every call center’s priority list.

Text-to-Speech has become a must-have feature for contact centers. We’ve put together this comprehensive guide to help you understand how it can enhance your customer experience.

The contact center industry moves fast, and rumors spread quickly. We sat down with Voiso Sales Director George Steed to debunk four of the most persistent myths in CCaaS.

The business communication landscape has seen transformative changes over the past decade, particularly in the Contact Center as a Service (CCaaS) industry. Leading the charge in this rapidly evolving field is Gregor Potocar, Voiso’s newly appointed Chief Revenue Officer (CRO).

Voiso is thrilled to announce an exciting development in our partnership with FXBO, a leader in the Forex CRM industry.