Christine Feeney
Content Writer
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I've been part of the tech landscape for almost three years now; first in Sales, now as Copywriter. I felt my talents would be better used for good rather than evil, so I now write for Voiso in all areas of Content Marketing.
It's not about just writing good content - it's about constructing a narrative that's different to everyone else's. I can't wait to see where Voiso takes me on my writing journey.
Read more form this author:
December 9, 2024
A motivated team is the backbone of any successful outbound call center. Agents who feel valued and supported in the workplace are more motivated, have higher morale, and constantly strive to improve upon their existing skills.
December 9, 2024
In an age of rapid digital transformation, customers are constantly being bombarded by advertisements, cold outreach and marketing strategies that can overshadow your call center’s efforts. It’s never been more difficult to engage customers over the phone.
December 2, 2024
Call center QA plays a critical role in customer service.. It ensures that customers receive consistent, high-quality service in every interaction, regardless of the agent or issue.
December 2, 2024
Call centers are becoming more intelligent every day. Traditional and time-consuming tasks are increasingly being handled by smart tools and AI, making agents’ jobs easier and improving the customer experience.
November 21, 2024
The main goal of contact center technology is to help a business deliver top-tier customer service. This is easier said than done, as managers need to juggle cross-channel communications, customer data, operational efficiency, agent performance and customer satisfaction.
November 14, 2024
Setting up a call center is easy in theory: buy the equipment, hire the staff and you’re good to go. But how do you know what type of call center your business needs?
November 12, 2024
Call centers rely on strong customer service. And according to research by McKinsey, 71% of consumers expect personalized interactions. In order to stand out from competitors, managers need to prioritize customer experience to boost the brand’s reputation in the market.
November 7, 2024
Managing call centers in 2024 isn’t easy: everything from satisfying customer demands to maintaining high levels of productivity make them challenging places to work. But one of the more difficult hurdles to overcome is regulatory compliance.
November 5, 2024
Key Performance Indicators (KPIs) are the heart of any outbound call center. They provide valuable insights into both agent and call center performance, indicating exactly how satisfied your customers are with your service.
November 1, 2024
An outbound call center does exactly what it says on the tin – it focuses on reaching out to potential customers. Its goal is mainly to boost sales, but is also effective for nurturing existing customers.
October 30, 2024
Customers are increasingly demanding better, more personalized customer service that accurately solves their issues. Which means customer service quality can make or break a company.
October 29, 2024
SiGMA Europe is one of the premier conferences in the iGaming industry. Held annually in Malta, it brings together top executives, investors and key players in the tech and gaming sector to showcase the latest innovations and trends.
October 24, 2024
When customers need help, they usually want to speak to a human rather than a robot. In fact, as many as 75% of people would prefer to interact with a real person during customer support experiences.
October 23, 2024
Equipping your call center with the right software is crucial for meeting customer expectations. Staying ahead of the competition means embracing these technologies and leveraging their features to enhance service quality.
October 22, 2024
The World Travel Market London is one of the most influential travel events in the world. It brings together tourism professionals, government ministers and exhibitors from over 184 countries for three days of networking and insight sharing.
September 25, 2024
The Forex Expo brings fintech and forex professionals from around the world to Dubai for two days of networking, collaboration and knowledge sharing about market trends and the latest industry insights.
September 25, 2024
Call centers are fast-paced, high pressure work environments. And things aren’t slowing down any time soon. The demand for high quality customer service continues to rise, which means productivity should be high on every call center’s priority list.
September 10, 2024
Text-to-Speech has become a must-have feature for contact centers. We’ve put together this comprehensive guide to help you understand how it can enhance your customer experience.