Christine Feeney
Content Writer
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I've been part of the tech landscape for almost three years now; first in Sales, now as Copywriter. I felt my talents would be better used for good rather than evil, so I now write for Voiso in all areas of Content Marketing.
It's not about just writing good content - it's about constructing a narrative that's different to everyone else's. I can't wait to see where Voiso takes me on my writing journey.
Read more from this author:
July 30, 2025
Predictive dialers are powerful tools for any business looking to scale outbound calls efficiently. But with that power comes a big question many businesses ask before hitting “start” on their campaigns: are predictive dialers even legal?
July 24, 2025
If your sales or support team spends too much time manually dialing numbers, it’s probably time to let technology take the wheel. But with so many dialing systems out there, how do you know whether a predictive dialer or an auto dialer fits your outbound strategy best?
July 24, 2025
If your business makes a lot of outbound calls, you’ve likely faced the question ‘how do we reach more people without burning out our team or sacrificing call quality?’
July 24, 2025
Imagine you’re running an outbound sales team, and your agents are spending half their day listening to dial tones, getting voicemail, or dealing with disconnected numbers; it’s a slow, painful grind that drains productivity.
July 24, 2025
CRMs and contact center platforms often get lumped together, but they serve very different roles in keeping your customers happy and your team organized.
July 23, 2025
While call center and contact center sound similar, the differences between them can impact your customer experience, agent productivity, and your ability to scale as your business grows.
July 23, 2025
If you’re tired of rigid, overpriced call center software that never quite fits your workflow, open source might be the game-changer you need.
July 23, 2025
If your contact center still feels like a tangle of spreadsheets, disconnected phone lines, and stressed-out agents toggling between tabs, it’s time for an upgrade.
July 23, 2025
The first few seconds of a customer call can shape their entire experience. They don’t want to be stuck in an endless maze of “press 1 for this, press 2 for that,” only to end up waiting on hold indefinitely.
July 17, 2025
In the sales world, making the right call at the right time is everything. Predictive dialers have become a game changer, helping teams connect with more prospects while cutting down on downtime and busy signals.
July 17, 2025
Running a small business means juggling a million things at once, and customer service is one area you can’t afford to let slip.
July 16, 2025
For healthcare providers, the right contact center software isn’t just a tool; it’s a way to deliver better patient experiences while keeping teams organized and reducing manual workloads.
July 16, 2025
If you’ve ever tried juggling last-minute booking requests, handling flight cancellations, and reassuring a stressed-out traveller all at the same time, you know running a travel agency is no easy feat.
July 16, 2025
Picking the right inbound call center software can be overwhelming, especially with so many options on the market. You know you need something that can handle customer calls efficiently without dropping the ball, but how do you know where to start looking?
July 16, 2025
Recruiting has become a fast-paced game where candidates expect quick, personalized replies. Making candidates wait days for a call back is a surefire way to lose out on top talent.
July 11, 2025
Many customers understand the frustration of calling a company’s support line, then switching to live chat, and later sending them a message on WhatsApp, only to find themselves explaining their issue from scratch each time. An omnichannel contact center fixes this.
July 11, 2025
Every day, call centers juggle hundreds or even thousands of customer calls, and how well they handle that flow can make or break the customer experience.
July 10, 2025
Running a call center in 2025 isn’t just about picking up the phone anymore. Customers expect fast, frictionless support wherever they are, and your team needs tools that help them deliver that.
July 10, 2025
Some companies instantly get you to the right person when you call, while others leave you bouncing between departments; that’s the power of smart call routing in action. Think of it as your business’s digital traffic controller, making sure every call lands with the right person quickly and efficiently.
July 8, 2025
Handling tough customer issues is one of the biggest challenges for any contact center. Few situations put your systems and teams to the test like deciding when and how to escalate a problem.
July 8, 2025
Customer expectations are higher than ever, and keeping up can feel overwhelming; especially if you’re stuck with clunky, outdated systems that can’t keep pace with change.
July 3, 2025
Computer Telephony Integration, or CTI, is a game-changer: it brings together voice calls and digital data to create a seamless experience for both customers and agents.
July 3, 2025
If you run a contact center, you know that one of the biggest challenges is productivity loss that quietly eats away at your team’s time and your resources.
July 3, 2025
Conversational AI isn’t just a tech trend, it’s transforming the way businesses connect with customers, making every interaction faster, more personal, and more efficient than ever before.
July 2, 2025
Outbound calling strategies have evolved significantly, and automated dialing technology is playing a vital role in modern call centers.
July 2, 2025
Automated dialing systems have revolutionized outbound calling, helping businesses connect with more leads in less time. Power Dialers and Predictive Dialers are two popular technologies used to optimize call center operations, but each serves unique needs.
July 1, 2025
A Business Process Outsourcing (BPO) call center is a third-party service provider that manages customer communications, such as handling incoming and outgoing calls, on behalf of other businesses. It essentially provides outsourced customer service for businesses that lack the internal resources or infrastructure to manage customer care effectively.
June 26, 2025
Exceptional customer service in the lending industry is much more than just a value-add; it’s essential for building trust, maintaining loyalty, and staying competitive in a market increasingly shaped by digital innovation.
June 26, 2025
Artificial intelligence (AI) is revolutionizing how businesses interact with their customers. By integrating intelligent tools and strategies into customer support, companies are enhancing experiences, improving efficiency, and redefining the standards of service.
June 26, 2025
The cryptocurrency industry thrives on innovation, but its success depends on more than just technology; it hinges on trust.