Transforming Your Contact Center for Optimal Performance

A single bad call doesn’t just end when the customer hangs up. It lingers – costing businesses money, time, and lost trust. Poor customer service is estimated to cost businesses between 75 billion and 1.6 trillion a year in losses, from frustrated customers switching providers to agents wasting time on inefficient calls and missing opportunities to convert […]

Today’s consumers are more informed, expect instant responses, and demand personalized, seamless interactions across multiple platforms. Yet, many contact centers still operate with outdated processes that fail to meet these expectations.

Voiso is a leading cloud-based communication platform that offers top-tier features for companies switching over from Avaya.

Revenue Per Call (RPC) is a critical metric that quantifies the average income generated from each customer interaction within a contact center. RPC analysis provides insights into the effectiveness of a contact center’s sales approach, helping businesses pinpoint areas for improvement. Optimizing RPC involves implementing targeted strategies that enhance both customer experience and sales outcomes. […]

Lead response time is the duration between a prospect’s initial inquiry and a sales representative’s first follow-up. It is a key determinant of conversion rates, customer engagement, and overall sales performance. Why Lead Response Time Matters The speed at which businesses respond to leads has a direct impact on sales outcomes. Here’s why: 78% of […]

In today’s digital-first world, the way businesses communicate with customers has transformed. Gone are the days when a single phone line or email inbox sufficed to meet customer demands.

If you’ve ever struggled with juggling multiple tools in your call center, then you’re in the right place. Integrations are the secret to turning a clunky, chaotic call center into a smooth and streamlined one.

Outbound call center software has become an essential tool for businesses in 2025. It’s an ideal solution for any company aiming to connect with customers efficiently, but knowing where to start can be a challenge with so many options on the market.

Call centers with high volumes of calls can be highly stressful environments for agents. In fact, 87% of agents report high stress levels, and over 50% face daily burnout, sleep issues, and emotional exhaustion. This is what drives turnover rates as high as 30%, with each replacement costing organizations around $10,000. Addressing burnout means getting […]

Automation – the topic on everyone’s radar. For customer service, it involves AI, chatbots, and automated workflows to manage repetitive tasks without human intervention.

We’re excited to announce the launch of our new Chatbot feature, now available as part of Voiso’s Flow Builder. Designed to help businesses deliver instant and personalized support to customers, Voiso’s Chatbot provides 24/7 support at scale.

Text-to-Speech in IVR systems is helping contact centers operate more efficiently. Understanding the potential benefits for your business is the first step in adapting to the oncoming change.

Boost your business growth and call center performance with a powerful combination of Voiso and Zoho CRM integration

Integrating Voiso’s sales dialer with Salesforce CRM is a game-changer for boosting team productivity and streamlining workflows.

A CCaaS (Contact Center as a Service) and CRM (Customer Relationship Management) integration brings customer information and communication tools together in one place – it’s a match made in efficiency heaven for contact centers.

Revamping your call center is about more than just upgrading your tech stack – it’s about meeting the needs of increasingly tech-savvy customers, while improving efficiency and quality of service.

Explore the essential features of modern ACD systems that optimize workflows, boost productivity, and improve customer experiences.

Call centers are becoming more intelligent every day. Traditional and time-consuming tasks are increasingly being handled by smart tools and AI, making agents’ jobs easier and improving the customer experience.

Customer service efficiency is more crucial than ever, with companies continually seeking innovative solutions to streamline interactions and enhance customer satisfaction. One such innovation is Text-to-Speech (TTS) technology.

Managing time zones in global call centers isn’t just a matter of scheduling; it’s a critical operational challenge that can directly impact both customer satisfaction and agent performance.  According to the U.S. Call Center Industry Report, call centers experience high annual turnover rates of up to 33%, with absenteeism averaging 6% per day​. One key […]

Customers are increasingly demanding better, more personalized customer service that accurately solves their issues. Which means customer service quality can make or break a company.

The global market for IVR systems is set to nearly double by 2030, as 81% of customers now prefer self-service over live agents—making multi-level IVR a must-have for businesses to handle rising call volumes and deliver fast, personalized support.

Text-to-Speech has become a must-have feature for contact centers. We’ve put together this comprehensive guide to help you understand how it can enhance your customer experience.

The business communication landscape has seen transformative changes over the past decade, particularly in the Contact Center as a Service (CCaaS) industry. Leading the charge in this rapidly evolving field is Gregor Potocar, Voiso’s newly appointed Chief Revenue Officer (CRO).