Christine Feeney
Content Writer
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I've been part of the tech landscape for almost three years now; first in Sales, now as Copywriter. I felt my talents would be better used for good rather than evil, so I now write for Voiso in all areas of Content Marketing.
It's not about just writing good content - it's about constructing a narrative that's different to everyone else's. I can't wait to see where Voiso takes me on my writing journey.
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February 20, 2025
Let’s face it: remote work is here to stay, and it’s completely changing how customer service operates. The world of work has evolved past cramped offices and drawn-out meetings. Remote work has become the new default, and call centers everywhere are picking up on the trend.
February 19, 2025
If you’ve ever struggled with juggling multiple tools in your call center, then you’re in the right place. Integrations are the secret to turning a clunky, chaotic call center into a smooth and streamlined one.
February 19, 2025
Based in Cyprus, RideNow is a car rental service that offers convenient, flexible, and reliable transportation solutions for customers across the island. With a fleet of over 600 vehicles, RideNow provides a range of different cars to customers between the ages of 18 and 65 with a category B license, and even includes accident insurance.
February 18, 2025
We’re excited to announce that Voiso will be attending SiGMA Eurasia 2025, the premier event for the gaming, technology, and affiliate marketing industries.
February 13, 2025
Interactive Voice Response (IVR) is pivotal to call center success, particularly for inbound communications like customer service. It keeps calls organized, directing customers to the right person or department with ease.
February 12, 2025
Pre-call planning is a small investment of time that pays off big in the long-run. It only takes a few minutes to prepare before each call, and the effect it has on professionalism, productivity, and client satisfaction are priceless.
February 7, 2025
Contact centers are the heart of customer service for most businesses. Think of them as the control tower: they keep the business running smoothly with happy, informed customers.
February 7, 2025
Let’s face it – dealing with angry customers comes with the territory of customer service. In fact, 34% of customers have admitted to yelling at a customer service agent. Whether it’s a simple mix-up, a misunderstanding, or unmet expectations, frustrations can arise.
January 31, 2025
Outbound call center software has become an essential tool for businesses in 2025. It’s an ideal solution for any company aiming to connect with customers efficiently, but knowing where to start can be a challenge with so many options on the market.
January 28, 2025
The main function of any business is to serve customers. Unless their issues are effectively addressed and resolved, customers will find alternatives.
January 23, 2025
Top-tier customer service doesn’t happen by accident. And it certainly isn’t a one-size-fits-all approach — it involves a well-planned strategy, from start to finish, that both aligns with the business goals and focuses on connecting with customers on a deeper level.
January 21, 2025
Automation – the topic on everyone’s radar. For customer service, it involves AI, chatbots, and automated workflows to manage repetitive tasks without human intervention.
January 17, 2025
We’re excited to announce the launch of our new Chatbot feature, now available as part of Voiso’s Flow Builder. Designed to help businesses deliver instant and personalized support to customers, Voiso’s Chatbot provides 24/7 support at scale.
January 17, 2025
Businesses need reliable support tools to stay competitive in today’s customer-driven market, otherwise they risk losing customer loyalty and delivering subpar levels of service.
January 14, 2025
Well-crafted sales scripts are the maps guiding your teams’ voyage. They provide direction for sales agents in a role that involves large volumes of outbound calls, to both warm and cold leads.
January 9, 2025
Text-to-Speech in IVR systems is helping contact centers operate more efficiently. Understanding the potential benefits for your business is the first step in adapting to the oncoming change.
January 9, 2025
Customer service metrics are measurable insights that show how well your company meets customer expectations. Understanding them is key to achieving and maintaining high levels of customer satisfaction, retention, and overall healthy operations.
January 9, 2025
The iFX Expo Dubai is the leading global B2B conference for fintech and online trading. It’s the place to be for any businesses who want to get ahead of the competition in the quickly evolving fintech space.
December 27, 2024
Revamping your call center is about more than just upgrading your tech stack – it’s about meeting the needs of increasingly tech-savvy customers, while improving efficiency and quality of service.
December 23, 2024
Outbound calling is the backbone of sales and customer engagement strategies. It builds connections, drives lead generation, expands customer reach and spreads the company name.
December 17, 2024
Outbound call center campaigns play a key role in driving business growth. They’re instrumental in lead generation, reaching new customers, building relationships with existing clients and simply building brand awareness.
December 9, 2024
A motivated team is the backbone of any successful outbound call center. Agents who feel valued and supported in the workplace are more motivated, have higher morale, and constantly strive to improve upon their existing skills.
December 9, 2024
In an age of rapid digital transformation, customers are constantly being bombarded by advertisements, cold outreach and marketing strategies that can overshadow your call center’s efforts. It’s never been more difficult to engage customers over the phone.
December 2, 2024
Call center QA plays a critical role in customer service.. It ensures that customers receive consistent, high-quality service in every interaction, regardless of the agent or issue.
December 2, 2024
Call centers are becoming more intelligent every day. Traditional and time-consuming tasks are increasingly being handled by smart tools and AI, making agents’ jobs easier and improving the customer experience.
November 21, 2024
The main goal of contact center technology is to help a business deliver top-tier customer service. This is easier said than done, as managers need to juggle cross-channel communications, customer data, operational efficiency, agent performance and customer satisfaction.
November 14, 2024
Setting up a call center is easy in theory: buy the equipment, hire the staff and you’re good to go. But how do you know what type of call center your business needs?
November 12, 2024
Call centers rely on strong customer service. And according to research by McKinsey, 71% of consumers expect personalized interactions. In order to stand out from competitors, managers need to prioritize customer experience to boost the brand’s reputation in the market.
November 7, 2024
Managing call centers in 2024 isn’t easy: everything from satisfying customer demands to maintaining high levels of productivity make them challenging places to work. But one of the more difficult hurdles to overcome is regulatory compliance.
November 5, 2024
Key Performance Indicators (KPIs) are the heart of any outbound call center. They provide valuable insights into both agent and call center performance, indicating exactly how satisfied your customers are with your service.