Christine Feeney
Content Writer
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I've been part of the tech landscape for almost three years now; first in Sales, now as Copywriter. I felt my talents would be better used for good rather than evil, so I now write for Voiso in all areas of Content Marketing.
It's not about just writing good content - it's about constructing a narrative that's different to everyone else's. I can't wait to see where Voiso takes me on my writing journey.
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September 16, 2025
No business likes to see customers leave. But it happens, and often for reasons that are entirely preventable. Poor service doesn’t just cause a few unhappy calls; it quietly eats away at trust, loyalty, and your bottom line.
September 10, 2025
Reducing wait times isn’t just about speed; it’s about showing customers you value their time and earning their trust with every interaction. Done right, it can transform your contact center from a necessary touchpoint into a competitive advantage.
September 9, 2025
Customers don’t think in channels, they think in moments. They might scroll past your ad on Instagram, compare options on your website, ask a question on chat, and finish the purchase in-store. If that process feels clunky, you lose momentum (and often the customer).
September 4, 2025
If you’re thinking about moving your contact center operations to the cloud, you’re not alone. But what exactly does cloud migration mean in this context? Simply put, it’s the process of shifting your contact center’s infrastructure and services—from traditional on-premise setups—to a cloud-based platform.
September 1, 2025
Contact centers used to involve rows of phones, long call queues, and little else. Today, they’ve evolved into complex, omnichannel hubs, handling calls, emails, live chats, social media messages, and even video interactions, often all at once.
August 28, 2025
Scaling a contact center isn’t just about adding more people to the phones or installing new software. It’s about creating a foundation that can grow with you, without losing the quality of service your customers expect.
August 28, 2025
Customer service is no longer just about answering calls and emails. Modern technology is quickly reshaping how businesses connect with their customers, and how customers expect to be treated. Digital transformation is at the heart of this change, turning traditional call centers into dynamic, omnichannel hubs powered by AI, cloud solutions, and automation.
August 28, 2025
If you’ve ever dealt with a customer service rep who instantly made you feel understood, even before solving your problem, you’ve probably experienced the power of emotional intelligence.
August 28, 2025
Every customer service rep knows that not every conversation starts with a smile. Some begin with a sigh, a raised voice, or a long list of complaints. But moments of tension aren’t just problems to solve; they’re opportunities to build loyalty, trust, and even turn critics into champions.
August 26, 2025
Every second counts when you’re running a call center. When agents are engaged and calls flow smoothly, you hit your performance goals and keep customers happy. But when agents are stuck waiting between calls, that momentum slows to a stop.
August 25, 2025
If you're in sales, then you know that objections are inevitable. Every rep gets them, and while they might feel like walls blocking your deal, they’re actually doors, if you know how to open them.
August 21, 2025
Let’s be honest, your customers aren’t glued to their email inboxes—they’re on their phones. And not just scrolling; they’re texting, replying, and expecting fast, convenient interactions. That’s where business text messaging comes in.
August 21, 2025
In any call center environment, relying on gut instinct just isn’t enough. The shift toward data-driven performance management has made it possible to understand exactly how agents are performing, and where they need support.
August 21, 2025
In today’s business landscape, cloud-based communication tools go far beyond convenience into necessity. As teams go remote, customer expectations rise, and collaboration becomes more complex, organizations are rethinking how they connect, both internally and externally.
August 21, 2025
Virtual numbers are everywhere, from startups running global support lines to freelancers creating local presence in new markets. As cloud telephony grows and cross-border commerce becomes the norm, more businesses are jumping on board.
August 17, 2025
Virtual numbers have become a must-have for modern businesses. Whether you're running a remote team, scaling customer support, or expanding into new markets, a virtual number gives you the flexibility of a phone system without the physical limitations of one.
August 17, 2025
Virtual phone numbers have gone from niche tech to a must-have in both business and personal communication. Whether you're running a remote team, juggling clients across time zones, or just trying to keep your personal number private, virtual numbers are the way to go.
August 17, 2025
Running a business today looks a lot different than it did a decade ago. With remote work becoming the norm, global teams collaborating across time zones, and customers expecting instant communication, businesses are rethinking how they handle phone calls.
August 17, 2025
No matter the industry, communication sits at the heart of every successful business. It’s how you close deals, support customers, manage teams, and build relationships. But as technology evolves, the way we connect is changing, and fast.
August 8, 2025
Phone numbers used to be tied to a SIM card and a specific carrier. But as businesses and communication needs evolved, especially with remote work, global expansion, and app-based everything, new number formats have started gaining traction.
August 8, 2025
Not too long ago, businesses relied heavily upon landlines and hardware-heavy phone systems to stay connected with customers. Setting up a new number often meant running cables, buying desk phones, and committing to long-term service contracts, whereas today, virtual phone numbers are taking over.
August 8, 2025
Switching to a VoIP system is one of the smartest moves a small business, remote team, or home office can make today. VoIP, or Voice over Internet Protocol, lets you make calls over the internet instead of traditional phone lines.
August 8, 2025
VoIP has become the backbone of modern communication for individuals, startups, and growing businesses. As more teams go remote and customers expect instant, seamless connections, relying on internet-based calling isn’t just convenient, it’s essential.
August 8, 2025
Small businesses used to rely on clunky landline systems, expensive call plans, and on-site hardware just to keep in touch with customers and team members—but times have changed. As remote work and digital operations become the norm, more small businesses are shifting from traditional landlines to VoIP (Voice over Internet Protocol) systems to handle their communication needs.
July 31, 2025
Business communication has come a long way from switchboards and tangled phone cords. Today, companies have more choices than ever when it comes to managing calls, connecting teams, and serving customers.
July 31, 2025
Once upon a time, traditional landlines were the standard way companies stayed connected with customers and each other. Then came the rise of VoIP—Voice over Internet Protocol.
July 31, 2025
It’s easy to mix up customer service and customer experience; after all, both shape how customers feel about your business. But understanding the difference is crucial if you want to build loyalty and stand out in a crowded market.
July 31, 2025
The last time you called a business, you were likely greeted by a recorded message or a receptionist’s warm hello. That first moment, whether it’s a cheerful voice or a robotic, rushed mumble, can shape how you feel about that company immediately.
July 31, 2025
Thanks to VoIP, making calls no longer means being tied to a clunky desk phone or worrying about your cell signal dropping in the middle of an important conversation.
July 31, 2025
We’ve all heard it: “Cold calling is dead,” “No one answers their phones,” or “It’s just spam.” The reality? Cold calling isn’t dead—it’s evolving. And for teams that master it, it remains one of the fastest, most direct ways to fill your calendar with quality appointments.