Christine Feeney
Content Writer
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I've been part of the tech landscape for almost three years now; first in Sales, now as Copywriter. I felt my talents would be better used for good rather than evil, so I now write for Voiso in all areas of Content Marketing.
It's not about just writing good content - it's about constructing a narrative that's different to everyone else's. I can't wait to see where Voiso takes me on my writing journey.
Read more form this author:
March 31, 2025
Get ready, LATAM: Voiso is gearing up to bring its cutting-edge, AI-powered call center solution to iFX Mexico 2025, LATAM’s premier event for the online trading and fintech industry.
March 26, 2025
Dialers are the unsung heroes of call center productivity. They keep everything moving at an efficient pace, and ensure agents aren’t wasting time on manual dialing or missed calls. But not every dialer is created equally.
March 13, 2025
Cold calling isn’t always cast in the best light. It’s been labeled as intrusive, annoying, and even stressful for both prospects and agents alike. But when done right, it’s the golden goose of the sales world.
March 13, 2025
Voiso is a leading cloud-based communication platform that offers top-tier features for companies switching over from Avaya.
March 6, 2025
When it comes to managing customer service, businesses are often faced with a big question: should they keep it in-house or let a Business Process Outsourcing (BPO) provider handle it? Both options get the job done, but each has its pros and cons.
March 5, 2025
Catering to a global client base of 1.7 million traders across 180 countries, BDSwiss is one of the world's leading financial institutions of Forex and CFD investment services.
February 27, 2025
It’s 2025, and the way we communicate with customers has only continued to evolve. Virtual call center software has become default for modern customer service as it helps businesses connect with their customers at any time, from anywhere.
February 25, 2025
It’s no secret that digital transformation has forever changed the way businesses operate. And customer service isn’t immune – customer expectations change like the weather, and it’s up to businesses to provide solutions that are as agile as their customers.
February 20, 2025
Let’s face it: remote work is here to stay, and it’s completely changing how customer service operates. The world of work has evolved past cramped offices and drawn-out meetings. Remote work has become the new default, and call centers everywhere are picking up on the trend.
February 19, 2025
If you’ve ever struggled with juggling multiple tools in your call center, then you’re in the right place. Integrations are the secret to turning a clunky, chaotic call center into a smooth and streamlined one.
February 19, 2025
Based in Cyprus, RideNow is a car rental service that offers convenient, flexible, and reliable transportation solutions for customers across the island. With a fleet of over 600 vehicles, RideNow provides a range of different cars to customers between the ages of 18 and 65 with a category B license, and even includes accident insurance.
February 18, 2025
We’re excited to announce that Voiso will be attending SiGMA Eurasia 2025, the premier event for the gaming, technology, and affiliate marketing industries.
February 13, 2025
Interactive Voice Response (IVR) is pivotal to call center success, particularly for inbound communications like customer service. It keeps calls organized, directing customers to the right person or department with ease.
February 12, 2025
Pre-call planning is a small investment of time that pays off big in the long-run. It only takes a few minutes to prepare before each call, and the effect it has on professionalism, productivity, and client satisfaction are priceless.
February 7, 2025
Contact centers are the heart of customer service for most businesses. Think of them as the control tower: they keep the business running smoothly with happy, informed customers.
February 7, 2025
Let’s face it – dealing with angry customers comes with the territory of customer service. In fact, 34% of customers have admitted to yelling at a customer service agent. Whether it’s a simple mix-up, a misunderstanding, or unmet expectations, frustrations can arise.
January 31, 2025
Outbound call center software has become an essential tool for businesses in 2025. It’s an ideal solution for any company aiming to connect with customers efficiently, but knowing where to start can be a challenge with so many options on the market.
January 28, 2025
The main function of any business is to serve customers. Unless their issues are effectively addressed and resolved, customers will find alternatives.
January 23, 2025
Top-tier customer service doesn’t happen by accident. And it certainly isn’t a one-size-fits-all approach — it involves a well-planned strategy, from start to finish, that both aligns with the business goals and focuses on connecting with customers on a deeper level.
January 21, 2025
Automation – the topic on everyone’s radar. For customer service, it involves AI, chatbots, and automated workflows to manage repetitive tasks without human intervention.
January 17, 2025
We’re excited to announce the launch of our new Chatbot feature, now available as part of Voiso’s Flow Builder. Designed to help businesses deliver instant and personalized support to customers, Voiso’s Chatbot provides 24/7 support at scale.
January 17, 2025
Businesses need reliable support tools to stay competitive in today’s customer-driven market, otherwise they risk losing customer loyalty and delivering subpar levels of service.
January 14, 2025
Well-crafted sales scripts are the maps guiding your teams’ voyage. They provide direction for sales agents in a role that involves large volumes of outbound calls, to both warm and cold leads.
January 9, 2025
Text-to-Speech in IVR systems is helping contact centers operate more efficiently. Understanding the potential benefits for your business is the first step in adapting to the oncoming change.
January 9, 2025
Customer service metrics are measurable insights that show how well your company meets customer expectations. Understanding them is key to achieving and maintaining high levels of customer satisfaction, retention, and overall healthy operations.
January 9, 2025
The iFX Expo Dubai is the leading global B2B conference for fintech and online trading. It’s the place to be for any businesses who want to get ahead of the competition in the quickly evolving fintech space.
December 27, 2024
Revamping your call center is about more than just upgrading your tech stack – it’s about meeting the needs of increasingly tech-savvy customers, while improving efficiency and quality of service.
December 23, 2024
Outbound calling is the backbone of sales and customer engagement strategies. It builds connections, drives lead generation, expands customer reach and spreads the company name.
December 17, 2024
Outbound call center campaigns play a key role in driving business growth. They’re instrumental in lead generation, reaching new customers, building relationships with existing clients and simply building brand awareness.
December 9, 2024
A motivated team is the backbone of any successful outbound call center. Agents who feel valued and supported in the workplace are more motivated, have higher morale, and constantly strive to improve upon their existing skills.