To ensure the smooth delivery of thousands of lessons daily, Weblio needs to maintain constant and efficient communication with its tutors. This communication is critical for scheduling lessons, providing updates, and ensuring high-quality tutoring services. However, the manual calling process was time-consuming and hindered operational efficiency, prompting Weblio to seek a scalable and effective communication solution to streamline operations and enhance service quality.
Takeaways
- Weblio Philippines faced inefficiency with manual calls, spending 2–3 hours daily to contact ~1,000 tutors, which hindered productivity and operational scalability.
- Voiso’s AI-powered dialer automated the calling process, enabling agents to reach all tutors in just one hour and focus on live conversations via Answering Machine Detection.
- Detailed campaign records provided actionable insights, allowing Weblio to continuously refine strategies, improve tutor engagement, and maintain lesson scheduling even during unexpected events.
- The streamlined communication process enhanced service quality, boosted operational efficiency, and increased customer satisfaction, reinforcing Weblio’s leadership in Japan’s home-based tutoring market.
Communication Challenges
Before adopting Voiso, Weblio’s manual calling process was time-consuming, with the team spending 2-3 hours daily contacting around 1,000 tutors. This method not only took up valuable time but also hampered productivity and efficiency. The need for a robust, scalable communication solution became evident as Weblio sought to streamline operations, improve communication effectiveness, and enhance service quality.
Boosted Efficiency and Insightful Adjustments
Voiso’s AI-powered dialer has been instrumental in increasing the Weblio team’s efficiency and daily call volume. By automating the dialing process, Weblio agents can easily contact 1,000 tutors in just one hour, encouraging them to apply for more lessons and giving them tips about how to be more effective teachers. Answering Machine Detection, meanwhile, enhances the Weblio team’s productivity by filtering out dead-end calls and allowing agents to focus on live conversations.
The detailed records from dialer campaigns provide invaluable insights into call performance and tutor engagement, enabling continuous strategy adjustments and efficient communication outcomes. The ability to set up dialer campaigns quickly during unexpected events, such as typhoons, ensures uninterrupted tutor engagement and lesson scheduling.
Improved Communication and Satisfaction
Since adopting Voiso, Weblio has seen significant improvements in communication efficiency and customer satisfaction. Their new, streamlined process enhances overall service quality, ensuring prompt and effective responses.
Ody Aporado, Dispatch Supervisor at Weblio, said, “We started using Voiso to streamline our tutor communications, and it has been a game-changer. Our efficiency has skyrocketed, and we can now manage our daily tasks with much greater ease.”
In Essence: Growth Achieved with Voiso
Weblio Philippines Inc.’s partnership with Voiso has substantially improved their communication efficiency and operational productivity. By leveraging Voiso’s advanced, time-saving features, Weblio has maintained high levels of tutor engagement and service quality, solidifying their position as a leader in the home-based tutoring industry for Japan.
