This year marks the 7th edition of the event, which will take place October 7-8. It’s a fantastic opportunity for companies to network and learn about forex trading from some of the best in the business. And this time – Voiso is making an appearance.
Why we’re going to Forex Expo Dubai
We’ve partnered with leading FX businesses over the years: BDSwiss, MultiBank Group, FXPro and Doo Group are just some of the companies leveraging the power of Voiso.
We’ll be sharing industry knowledge and networking with seasoned professionals in the Forex industry. And of course showing them how Voiso can revolutionize their trading.
How Voiso empowers Forex businesses
With many years of expertise behind us, Voiso knows how to elevate your forex business in multiple ways:
Omnichannel capabilities
Voiso’s Omnichannel toolkit unifies communication across multiple platforms including WhatsApp, Viber, Telegram, Instagram and email. This streamlined approach keeps all customer interactions consistent. Client relationships can be nurtured with seamless channel switching, enhancing operational efficiency by 25%.
For brokers, client engagement is crucial: the ability to use personalized templates and automations for margin calls, trader support, one-time passwords, and more empowers them to engage with more clients, more efficiently than ever. And with everything comprehensively documented, agents have access to a full history of client chat records. All of which contributes to better customer satisfaction.
Local numbers
The forex industry is exactly what it sounds like – the global exchange of foreign currencies. Brokers make trades around the world. Having access to local numbers in over 120+ countries amplifies those worldwide customer connections.
It opens doors to customers who feel more comfortable answering phone calls from familiar numbers. Local numbers add an extra layer of personalization to customer service in a way that foreign numbers can’t. Thanks to Voiso, brokers can call from anywhere, to anywhere. They can be global, yet local. It’s that simple.
Outbound strategies
With Voiso’s AI-driven call center software, Forex companies’ outreach can extend to even more customers through powerful automation tools to boost account funding, call options, commodities, and deals.
- AI Predictive Dialer: Our predictive dialer leverages AI to make multiple calls simultaneously, automatically routing them to the most appropriate agent. It can even adjust its calling rates depending on how many agents are available at any given time.
- Answering Machine Detection: With AMD, calls are only routed to agents once answered by a human. This means agents are only connected to live prospects, which optimizes talk time and agent productivity.
- Local Caller IDs: Local numbers increase answer rates by 5x, opening agents up to more potential customers.
The result? A more effective outbound strategy with 4x more calls, 500% more connections, and better outcomes.
Advanced monitoring
The FOREX industry hinges on efficient operations. Real-time dashboards enable just that. Instant tracking and monitoring of agent performance means managers can spot any action points or areas for improvement instantly. They enable on-the-go feedback for both agents and management.
AI Speech Analytics takes it a step further: it can flag non-compliant words, stopping issues in their tracks before they have a chance to take root. They can highlight any negative or positive sentiments in customer interactions and even provide call scoring. For an industry as volatile as Forex, having such information on hand fosters an agile and adaptive work environment.
Compliance
Voiso’s highly secure platform can guarantee compliance with the strict regulations financial institutions are bound by. Forex businesses can be confident that customer data is protected by our PCI DSS-compliant systems, which adhere to ISO 27001 certification standards.
Brokers can use pre-approved messages in their outbound strategies. This ensures that all messaging regulations are being followed, which is especially important on platforms such as WhatsApp Business.
Where can you find us?
We’ll be set up at Booth 123, come and say hi!
We can’t wait to hear from you and learn more about your business, expertise and industry knowledge. And we can’t wait to share ours!
Come and visit us at the event. And if you can’t wait that long, talk to us today.
