Quinn Malloy
Content Lead at Voiso
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Originally from New York City, he now calls Prague home, where he lives with his wife and young son. Quinn brings nearly a decade of content marketing experience to Voiso, with a background in journalism and a passion for crafting compelling narratives. Outside of work, Quinn enjoys spending quality time with his family and exploring the scenic trails around Prague with his dog. His dedication to both his craft and his loved ones is evident in everything he does, making him a valued member of the Voiso team.
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February 13, 2026
Thirty-two percent of customers will walk away from a brand they love after one bad experience, according to PricewaterhouseCoopers (PwC). In inbound support, you can see exactly where those experiences break down: a caller stuck on hold for four minutes, transferred twice, explaining their problem for the third time. Every one of those friction points is a metric, and most contact centers are already tracking them, whether they're acting on the right ones or not.
February 13, 2026
Most mid-sized businesses aren't installing new on-premise PBX hardware anymore. They're moving to a cloud based office phone system that runs on provider-managed infrastructure instead of local telecom equipment.
February 11, 2026
For years, contact centers have been evaluated primarily on efficiency metrics like handle time, occupancy, service levels. Meanwhile, those same teams influence deals closed, accounts retained, and renewals secured, but those outcomes rarely show up in performance reporting. The issue isn't effort. It's measurement design. When performance tracking focuses on efficiency alone, revenue contribution becomes invisible.
February 6, 2026
Every customer service team wants fast calls that don't feel rushed. But average handling time (AHT) in contact centers still hovers around six minutes, according to Call Centre Helper's benchmarking data. In high-volume environments, even small delays can lead to higher costs, slower resolutions, and agents who feel the squeeze.
February 5, 2026
Most contact centers now run on 6 to 10 separate tools just to handle daily operations, according to Metrigy. The industry calls it "tool sprawl," and it's exactly what it sounds like: fragmented tech stacks that cost more and slow everyone down.
February 5, 2026
Businesses that connect phone calls to CRM records outperform those that don't. When call activity lives outside the CRM, reps lose context, managers can't see what's happening, and follow-ups get missed.
February 4, 2026
Airpaz was losing half its inbound calls across six Southeast Asian markets. After switching to Voiso, abandonment dropped to 10%, answer rates jumped 5x, and monthly call costs fell by more than half.
February 4, 2026
According to Invoca's 2023 Call Tracking Report, nearly half of marketers can't connect inbound calls to specific campaigns or channels. Meanwhile, those calls convert 10-15x better than web leads. That disconnect doesn't just mess up your reports. It warps budget decisions, sales strategy, and revenue forecasts.
January 26, 2026
The quality of health tourism experiences is often judged by clinical factors alone. Were the doctors qualified? How were the facilities? What were the outcomes?
These are important measures, to be sure, but according to teams operating in the space every day, they don’t capture the communication, coordination, and responsiveness that actually shape the journey for most patients.
October 8, 2025
At Voiso, we know that communication infrastructure isn’t just a support function — it's a growth driver. That’s why we’re proud to partner with companies like Match-Trader, whose commitment to flexibility, innovation, and performance mirrors our own.
September 18, 2025
Delivering great customer service can be expensive, but it doesn’t have to drain your budget. Many businesses assume that saving money means cutting corners, but in reality, the smartest strategies help you reduce costs and improve the customer experience at the same time.
September 16, 2025
Working in a call center isn’t easy—and keeping talented agents is even harder. Across the industry, turnover rates are consistently higher than average, with many centers caught in a revolving door of hiring, training, and losing staff.
September 11, 2025
At Voiso, customer trust has always been the foundation of our growth. Now, that trust has been recognized on a global stage. For the first time, Voiso has earned multiple G2 Awards, including recognition as a Leader in Mid-Market Speech Analytics.
September 9, 2025
In an era where customers expect instant, seamless interactions, having the right contact center platform is no longer a nice-to-have, it’s critical. Omnichannel solutions let businesses meet customers wherever they are, whether that’s on voice, email, chat, SMS, or social media, without losing context.
September 9, 2025
The Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) has officially certified that Voiso Pte. Ltd. is registered as a duly authorized operator in Cyprus under the Regulation of Electronic Communications Law of 2022.
September 8, 2025
Change is part of the DNA of every contact center. New tools roll out, customer expectations evolve, regulations shift, and sometimes entire workflows are reimagined overnight. For managers, the challenge is guiding their teams through change without losing service quality or morale.
September 8, 2025
At Voiso, we pride ourselves on building partnerships that go beyond simple integration. Our collaboration with AltimaCRM, a global leader in brokerage and CRM technology for financial firms, is a prime example of how a shared vision can create lasting value for both our partners involved and the customers they serve.
September 3, 2025
Mark your calendars: Voiso is heading to Affiliate World Europe in Budapest, Hungary, on September 4–5, 2025. As one of the world’s premier affiliate marketing and e-commerce conferences, Affiliate World is where industry leaders, brands, and solution providers gather to share insights, build partnerships, and discover the next big innovations in digital marketing.
September 1, 2025
The Info-communications Media Development Authority (IMDA) has officially granted Voiso Pte. Ltd. a Services-Based Operations (Individual) Licence under Section 5 of the Telecommunications Act 1999.
June 26, 2025
Realtree Properties transformed its sales operations with Voiso’s AI dialer, boosting productivity without expanding headcount. With real-time visibility and automation, they now engage leads faster and more effectively across regions.
June 5, 2025
We're happy to announce that Voiso passed its 2025 ISO surveillance audit with flying colors. It’s independent proof that our commitment to security and quality isn’t just talk—it’s certified.
April 23, 2025
Clarity in communication is not just a nicety or UX improvement; it’s a powerful, strategic advantage that builds trust, improves customer experience, and gives businesses a competitive edge.
April 9, 2025
Want to handle chats from Messenger and Instagram in Voiso? This guide shows you how to get verified by Facebook and set up your omnichannel workspace to unlock essential digital channels for your contact center.
August 29, 2024
The contact center industry moves fast, and rumors spread quickly. We sat down with Voiso Sales Director George Steed to debunk four of the most persistent myths in CCaaS.
August 9, 2024
Voiso is thrilled to announce an exciting development in our partnership with FXBO, a leader in the Forex CRM industry.
July 31, 2024
Voiso Senior Product Manager Pratim Battacharya shares his insights into the future of contact center automation.
July 24, 2024
“This software not only lets a supervisor see the full picture. It leads your staff and helps with clues along the way.”
- Mae Igot, BlueCalls supervisor.
July 24, 2024
“100% of our bookings are made by phone. With Voiso automation, we grew from 15 agents into a 100+ employees omnichannel contact center operating across continents.” - David M Scheckter, Karma Group COO
July 24, 2024
Weblio Philippines Inc. is a leading provider of home-based tutoring services for Japanese clients, managing a network of over 2,000 tutors across the Philippines.
July 22, 2024
Voiso, a leading AI-driven contact center software provider, is thrilled to announce the appointment of Gregor Potocar as Global Chief Revenue Officer (CRO).