Outbound call center software
Boost connections with new customers
Leverage an AI-powered dialer, omnichannel outreach, native CRM integrations, and much more.
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Build high-performing sales campaigns
Scale your sales with AI and automations
Outbound calling the clever way
Voiso’s AI Predictive Dialer ensures optimal outbound call performance without the need for any manual tuning. Our dialer dynamically adapts based on your unique historical and real-time data.
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Agile cross-channel outreach
Conduct fluid outbound with Omnichannel by instantly switching between phone, SMS, and popular messaging apps — including WhatsApp, Messenger, Viber, Telegram, and Instagram DM.
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Valuable insights from every call
Use AI-powered Speech Analytics to conduct sentiment analysis of call recordings and evaluate agent performance based on your custom keywords. Available for use in 10+ languages.
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Real-time awareness of results
Track outbound metrics with Live Dashboards using pre-built widgets covering talk time, productivity, conversions, and more. Easily customizable with charts, graphs, and counters.
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Try Voiso for free right now
Integrate with your trusted business tools
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Pricing as agile as our platform
Meeting telco and security requirements
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Global coverage you can count on
From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.
Local numbers in 120+ countries
Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.
Protecting you and your customers
Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.
What our users have to say
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FAQ
What is Outbound Call Center Software?
Outbound call center software, often hosted in the cloud, helps businesses manage high-volumes of outgoing calls to customers or leads. It automates tasks like dialing, leaving voicemails, and connecting agents to live prospects. Features like call scripting, recording, and real-time coaching support agent effectiveness. By streamlining workflow and optimizing call processes, outbound call center software aims to maximize reach, conversion rates, and overall outbound sales efficiency.
What are some outbound call center software features?
Some outbound call center software features include:
- AI-powered dialing: No more manual clicking – features like predictive dialing connect agents with live prospects instantly, maximizing call time and agent productivity.
- Click-to-call: Launch outbound calls with a single click, streamlining workflows and eliminating manual dialing frustration.
- Call scripting and recording: Provide agents with helpful prompts and talking points, then analyze recordings for training and continuous improvement.
- Real-time coaching and monitoring: Support agents during calls with live feedback and guidance with call center software outbound solutions, boosting their effectiveness and closing rates.
- Omnichannel capabilities: Integrate with email, SMS, and chat tools for a more omnichannel approach to outbound communication.
- Reporting and analytics: Track key metrics like call volume, connection rates, and conversion rates to measure performance and identify areas for improvement.
Remember, these are just some of the common features. The specific offerings may vary depending on the software provider and your chosen plan.
What is the best outbound call center software?
There’s no one-size-fits-all answer, as the “best” depends on your specific needs and budget. However, we’d be remiss if we didn’t highlight Voiso, which shines for its ease of use, robust suite of features, and seamless integration with popular CRM tools. Schedule a demo to explore our capabilities and see if our call center outbound software is the perfect fit for your sales team’s outbound journey!
When selecting the right outbound call center software, you can consider factors such as:
- The size of your call center team: Software needs differ based on the number of agents you manage. Smaller teams might favor different solutions than large-scale operations.
- Your industry and target audience: Consider industry-specific features or functionalities relevant to your field and the demographics you contact.
- Integration requirements: Seamless interaction with your existing CRM or other tools is crucial for streamlined workflows.
- Budgetary constraints: Pricing structures and feature tiers can vary significantly, so aligning functionality with your budget is essential.