Inbound call center software

Provide swifter resolutions

Use powerful customer service tools including flow builder, omnichannel, real-time dashboards, and more.

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Delight customers with a personalized CX

Engage more customers
Omnichannel helps agents engage 20% more customers than those using one channel.
Boost agent productivity
Agents who use omnichannel solutions for inbound are 25% more productive overall.
Create custom journeys
Create call flows using an intuitive drag-and-drop builder. Zero coding knowledge required.
Gain full visibility
Stay on top of all your customer interactions with customizable Real-time dashboards.
Understand your customers
Get both at-a-glance and in-depth summaries of customer sentiment with Speech Analytics
8 unique channels
A single interface to manage interactions across voice, SMS and popular messaging apps.Get up and running and all agents onboarded in no time with no setup costs whatsoever.

Simply powerful inbound

Enhance CX across the board

Drastically simplify the process of creating custom call flows with Flow Builder. Forget complex back end coding — simply drag and drop customizable widgets to their desired spot in the flow.

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call flow builder

Work smarter, not harder

Omnichannel enables agents to talk to customers through popular platforms like WhatsApp, FB Messenger, Telegram, Viber, and Instagram DM, as well as through more traditional channels like voice, SMS and web chat.

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Understand your customers

Transcribe calls, generate call scores, flag non-compliant terms, use keywords to filter out irrelevant calls, and analyze customer sentiment based on tone of voice with AI Speech Analytics.

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Full visibility over your operations

Gain total control over your call center operations with up-to-the-minute tracking of 60+ relevant contact center metrics, neatly packaged in an intuitive and customizable Real-Time Dashboards.

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Other valuable tools for support teams

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WebRTC softphone
Enable agents to handle inbound and outbound calls via their browser
voiso mobile app
Voiso mobile app
Allow remote agents to securely handle calls on iOS or Android devices
voicemail to email
Voicemail to email
Route calls based on agent skills, caller priority or time of day
call recordings
Call recording
Store all call audio — with live listening and whispering also available
conditional routing
Conditional routing
Route calls based on agent skills, caller priority or time of day
hospitality contact center
Working hours
Configure rules for automatically handling calls outside of business hours
queue callback
Queue callback
Allow customers to request a callback in a queue to reduce wait time
hospitality cdr
CDR logs
Filter your historical call data based on multiple parameters and export as reports
postcall surveys
Post call surveys
Design surveys for callers to rate their customer service experience
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Dial by extension
Enable customers to dial departments or agents directly

Try Voiso for free right now

Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Pricing as agile as our platform

No fees for setup or maintenance
Voiso clients only pay for their subscription and added extras. There are no hidden charges.
No minimum commitment
We only charge for your active number of licenses, numbers, and pay-as-you-go minutes.
Up and running in less than 24 hours
We provide dedicated onboarding with 80% of clients set up in less than 3 days.

Get started in less than 24 hours

Let's chat about a solution that works for you

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FAQ

What is inbound contact center platform?

Inbound contact center platform helps businesses to efficiently manage high volumes of incoming calls. It commonly includes functions like interactive voice response (IVR) to provide callers with keypad options for routing and other self-service options. It also helps to automate processes like queueing and call distribution to ensure the call is directed to the most suitable agent.

 

By streamlining workflows and optimizing call handling, inbound call management solutions aim to improve important KPIs like average speed of answer, average handle time, and first call resolution — as well as enhancing customer experience as a whole.

What are some inbound call center software features?

Inbound call center software features include:

  • Omnichannel: Provide contacts with seamless communication across a a range of channels including voice, SMS, web chat and popular messaging apps — all within one agent interface.
  • IVR: Give inbound callers an automated greeting and menu options they can select via their telephone keypad. IVR has a variety of purposes including call routing, self-service, answering FAQs, and more.
  • Skills-based routing: Automatically direct incoming calls to the most suitable agents. Calls can be routed based on whether the call is from a new or existing customer, the caller’s language, and much more.
  • Queue management: Organize and prioritze incoming calls to queues to keep wait times as low as possible. With call center software inbound agents can be moved between different queues to better balance the handling of calls.
  • Real-time dashboards: Monitor your operational and agent activities using dashboards that you can customize your way. You can use over 60 different KPI widgets to track a multitude of key metrics.

What is the best inbound calling systems?

There is no single best software and your choice of platform depends on your company’s specific needs. It’s wise to select a platform that has a multitude of features to make inbound call handling as efficient as possible and and easy as possible.

Below are some key considerations for choosing the right inbound call center software for your business.

  • Features: Identify the essential functionalities you need, such as omnichannel, IVR, skills-based routing, queue management, call recording, and analytics.
  • Integrations: Consider a solution that can easily integrate with the tools you currently use. The most common example of this is customer relationship management (CRM) software.
  • Scalability: Call centers need to be able to scale their operations up or down quickly to meet demands. Select a software that allows you to adapt your solution whenever required.
  • Data security: Be sure to check that the inbound call center software has a robust approach to data security to safeguard your business and customers. Certifications such as ISO 27001 and compliance with regulations such as PCI DSS and GDPR are pivotal.
  • Pricing: Costs of application and how they charge their customers can vary significantly. Consider a provider that bills you based on the number of active users to give you more flexibility.