Call Transcription
Convert your calls into smart transcripts
Swiftly and accurately transcribe call audio in 10 languages and automatically highlight keywords to simplify your QA and compliance checks.
Lightning-fast call transcriptions at scale
Taking call center transcription further
Convert all calls into smart transcripts
Every call handled by your agents through Voiso is swiftly transcribed — in your chosen language — with a high degree of accuracy.
Transcripts are automatically broken down into key events (dialing, talk, hold etc.) so that you can easily differentiate every stage of the call.
Effortlessly navigate through transcripts using clickable timestamps, enabling you to listen to specific call segments. Use the transcript’s search function to quickly find key details.
Flag your most important keywords
Voiso provides you with default keyword groups that you can add to and edit using your own phrases.
All keywords are highlighted throughout transcripts, allowing you to quickly pick out the favourable or concerning areas of a call.
This helps you to accelerate compliance checks, performance evaluation and quality assurance — resulting in better training and development for agents.
Search keywords across all transcripts
Voiso’s Call Details Records (CDR) function lets users search through a custom range of transcripts based on specific keywords.
This eliminates the need to sift through endless transcripts to find those most relevant to your selected keyword.
This is just one example of how you can filter call records in Voiso. You can also search calls using other AI Speech Analytics filters — including topic and conversation score.
Turn your calls into powerful intelligence
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FAQs on Voiso's Call Transcription
What is Call Transcription?
Call transcription is the process of converting spoken language in audio recordings into written text. Voiso’s AI-powered call transcription swiftly and accurately transcribes your calls, making them easily searchable and analyzable.
How does Call Transcription work?
Voiso utilizes advanced AI speech-to-text technology to process call audio and generate accurate transcripts. The transcripts are then organized by call events and enhanced with keyword highlighting for easy navigation and review.
What are the benefits of Call Transcription?
Call transcription offers numerous benefits, including:
- Enhanced quality assurance: Identify areas for improvement by analyzing keyword-focused transcripts instead of listening to entire calls.
- Accelerated compliance checks: Quickly locate specific keywords and phrases across multiple call transcripts to ensure adherence to regulations.
- Improved agent performance: Use transcripts for targeted coaching and training to enhance agent skills and customer interactions.
- Efficient call review: Easily scan and navigate transcripts organized by call events, saving time and effort.
- Valuable insights: Gain a deeper understanding of customer interactions, sentiment, and trends through AI Speech Analytics.
How accurate is the Call Transcription?
Voiso’s AI-powered transcription delivers high accuracy in capturing spoken language during calls, making it a reliable tool for quality assurance and compliance checks. The accuracy is further enhanced by its ability to flag keywords automatically, helping agents and supervisors focus on the most important aspects of a conversation without needing to listen to the entire call.
How can I access the Call Transcription texts?
All transcriptions are accessible through Voiso’s Call Details Records (CDR). You can easily search for and review specific call transcripts by using the search bar to locate important keywords. Additionally, transcripts are automatically organized by key call events (like talk, hold, and transfer), and clickable timestamps make it easy to navigate through different parts of the conversation.
How many languages are supported in Voiso's Call Transcription?
Voiso supports transcription in 10+ languages, including major languages such as English, Spanish, Arabic, and others. This allows for accurate call transcription in the world’s most widely spoken languages, providing a robust multilingual solution for global contact centers.
Can the Call Transcription handle different accents and dialects?
Yes. Voiso’s AI transcription engine is designed to handle a variety of accents and dialects, ensuring that conversations are transcribed with a high degree of accuracy, regardless of regional variations in speech. This is especially useful for businesses operating in multilingual environments or serving a diverse customer base.