Convert your calls into smart transcripts

Call transcription is the process of converting spoken language in audio recordings into written text. Voiso’s AI-powered call transcription swiftly and accurately transcribes your calls, making them easily searchable and analyzable.

Voiso utilizes advanced AI speech-to-text technology to process call audio and generate accurate transcripts. The transcripts are then organized by call events and enhanced with keyword highlighting for easy navigation and review.

Call transcription offers numerous benefits, including:

• Enhanced quality assurance: Identify areas for improvement by analyzing keyword-focused transcripts instead of listening to entire calls.
• Accelerated compliance checks: Quickly locate specific keywords and phrases across multiple call transcripts to ensure adherence to regulations.
• Improved agent performance: Use transcripts for targeted coaching and training to enhance agent skills and customer interactions.
• Efficient call review: Easily scan and navigate transcripts organized by call events, saving time and effort.
• Valuable insights: Gain a deeper understanding of customer interactions, sentiment, and trends through AI Speech Analytics.

Voiso’s AI-powered transcription delivers high accuracy in capturing spoken language during calls, making it a reliable tool for quality assurance and compliance checks. The accuracy is further enhanced by its ability to flag keywords automatically, helping agents and supervisors focus on the most important aspects of a conversation without needing to listen to the entire call.

All transcriptions are accessible through Voiso’s Call Details Records (CDR). You can easily search for and review specific call transcripts by using the search bar to locate important keywords. Additionally, transcripts are automatically organized by key call events (like talk, hold, and transfer), and clickable timestamps make it easy to navigate through different parts of the conversation.

Voiso supports transcription in 10+ languages, including major languages such as English, Spanish, Arabic, and others. This allows for accurate call transcription in the world’s most widely spoken languages, providing a robust multilingual solution for global contact centers.

Yes. Voiso’s AI transcription engine is designed to handle a variety of accents and dialects, ensuring that conversations are transcribed with a high degree of accuracy, regardless of regional variations in speech. This is especially useful for businesses operating in multilingual environments or serving a diverse customer base.