AI Call Summaries

Call Summaries are concise, AI-generated recaps of customer conversations. They extract key topics, action items, and customer sentiment, providing a quick overview of each call without the need to listen to the entire recording or read through lengthy transcripts.

Voiso’s advanced AI analyzes transcribed calls, identifying crucial points and summarizing them in a clear and easily digestible format. These phone call summaries are then accessible within the Voiso platform and can be integrated with your CRM for easy reference.

Call Summaries offer a range of benefits for contact centers, including:

• Accelerated reviews: Quickly grasp the essence of customer interactions, saving valuable time for coaching, training, and strategic initiatives.
• Enhanced agent performance: Provide agents with targeted feedback and insights to improve their skills and deliver exceptional customer experiences.
• Streamlined QA: Efficiently monitor agent performance and ensure compliance with industry regulations and internal policies.
• Improved customer satisfaction: Gain a deeper understanding of customer needs and pain points to address issues proactively and enhance overall satisfaction.
• Data-driven decision making: Uncover trends and patterns in customer interactions to inform strategic decisions and optimize contact center operations.

Voiso’s Call Summaries eliminate the need to listen to entire call recordings or sift through lengthy transcripts. The AI captures the most important information, such as key discussion topics, action items, and customer concerns, in a concise, easy-to-read format. This significantly reduces the time required for quality assurance and agent performance reviews, allowing teams to focus on training and customer service improvements.

Voiso’s Call Summaries are powered by advanced AI that analyzes every word in the conversation, tracking sentimentand breaking down each interaction into actionable insights. Trained on a vast database of real customer interactions, the AI can capture even subtle nuances, ensuring that the summaries provide a highly accurate reflection of the conversation’s key points, tone, and outcomes.

Yes.. Voiso’s Call Summaries work seamlessly with other features like AI-powered transcription and call scoring. After a call is transcribed, the summary captures the key points, and both the transcript and summary are automatically linked to the relevant Call Detail Record (CDR). You can also cross-reference call scores to track how conversation quality correlates with the performance metrics generated from the call.

AI-generated call summaries are available for every call, whether inbound or outbound, handled through Voiso’s contact center platform. These summaries, along with transcripts and key insights such as sentiment analysis and action items, are stored in the Call Detail Records (CDR). This ensures that summaries are generated and available for every type of conversation​.

Voiso’s platform is designed to handle large volumes of calls, with all summaries and related data being stored in CDR for easy access and analysis. The system is built to scale, which suggests there is no explicit cap on the number of summaries that can be generated as part of normal usage​​.