AI Answering Machine Detection
Avoid voicemails and enhance talk time
Our AI AMD feature identifies and skips over the 80% of cold calls that go to voicemail, ensuring your agents only connect with live contacts.
Boost sales, not voicemails
AI-powered efficiency: Connect faster, sell more
No more waiting on the line
The moment a call is initiated, our AI AMD algorithm springs into action, detecting the voicemail in under 3.5 seconds.
This ensures your agents connect with live prospects much quicker, eliminating the frustration of waiting for unanswered calls or voicemails.
High level of accuracy
Our AI AMD boasts an industry-leading 95% voicemail detection accuracy.
This means your agents spend their valuable time engaging in meaningful conversations, not getting stuck in voicemail limbo.
Boost productivity and sales
By filtering out machine-answered calls and quickly progressing agents to their next call, AMD empowers your team to focus on what matters most – connecting with potential customers and closing deals.
Optimize your outbound campaigns
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FAQs on Voiso's AMD
What is Answering Machine Detection?
Answering Machine Detection (AMD) is an AI-powered technology that instantly identifies and filters out answering machines during outbound calls. This ensures that your sales agents connect only with live prospects, saving valuable time and boosting productivity.
How does Answering Machine Detection work?
- Call initiation: As soon as an outbound call is made, the AMD algorithm starts analyzing the line.
- Rapid detection: Within seconds, AMD determines if the call is being answered by a person or a machine.
Intelligent Call Routing:- If a person answers, the call is seamlessly connected to an available agent.
- If an answering machine is detected, the call is automatically disconnected, and the agent moves on to the next call.
What are the benefits of Answering Machine Detection?
- Increased agent talk time: By eliminating time wasted on unanswered calls and voicemails, AMD can increase agent talk time by up to 350%.
- Maximized productivity: Agents can focus on meaningful conversations and closing deals, leading to improved efficiency and morale.
- Unmatched accuracy: With an industry-leading 95% accuracy rate, AMD ensures seamless campaign execution and minimizes missed opportunities.
- Enhanced campaign efficiency: AMD improves overall campaign efficiency by automatically filtering out machine-answered calls, resulting in higher contact rates and more successful interactions.
- Cost-effectiveness: Experience a significant return on investment with AMD, with an estimated $10 return for every $1 spent.
- Easy setup & use: AMD is simple to implement and manage, with a user-friendly interface for configuring settings and tracking results.
How to measure AMD accuracy?
AMD accuracy is measured by calculating the percentage of correctly identified voicemails and live answers. Here is the formula:
Accuracy = (True Positives + True Negatives) ÷ Total Calls × 100
- True Positives: Correctly identified voicemails.
- True Negatives: Correctly identified live answers.
- False Positives/Negatives: Errors where voicemails are mistaken for live calls or vice versa.
What are best practices for implementing AMD?
- Enable AI-Based AMD: Use advanced AI-powered AMD for high accuracy (95%+).
- Fine-Tune Settings: Adjust AMD sensitivity to balance accuracy and speed based on campaign needs.
- Monitor Performance: Track voicemail detection rates and false positives via real-time dashboards.
- Optimize Redial Rules: Set tailored redial strategies for machine-answered calls to improve outreach efficiency.
- Test Before Scaling: Run pilot campaigns to validate AMD performance and ensure seamless integration.
- Integrate with Dialers: Combine AMD with AI Predictive Dialers for maximum productivity and minimal idle time.
- Regular Updates: Continuously update AMD algorithms for evolving voicemail patterns.
What is the difference between Voicemail Detection vs. Live Call Detection?
- Voicemail Detection identifies when a call is answered by an automated system (e.g., voicemail or answering machine) based on tone patterns and silence.
- Live Call Detection confirms a human answer by detecting natural speech and real-time voice activity.
Voicemail detection skips machine-answered calls, while live call detection ensures agents only connect with real people, boosting productivity and campaign efficiency.
Is AMD compliant with regulations?
Yes, AMD is compliant with regulations when implemented correctly. It adheres to standards like TCPA (Telephone Consumer Protection Act) and GDPR by ensuring:
- Accurate detection to avoid repeated, unwanted calls.
- Customizable redial rules to respect consumer consent and dialing frequency.
- Transparent reporting to maintain compliance records.
What is the role of AMD in predictive dialing?
AMD enhances predictive dialing by filtering out voicemails in real-time, ensuring agents only connect with live calls. This reduces wasted time on unanswered or machine-answered calls, allowing the predictive dialer to:
- Maximize agent talk time by seamlessly progressing to the next live call.
- Optimize dialing pace based on live answer detection.
- Improve productivity by minimizing idle time and focusing on meaningful conversations.
What are key performance metrics to monitor and analyze AMD performance?
- AMD Accuracy Rate: The percentage of correctly identified voicemails and live answers.
- False Positive Rate: Frequency of live calls incorrectly flagged as voicemails.
- False Negative Rate: Frequency of voicemails mistakenly passed to agents as live calls.
- Voicemail Detection Time: Average time AMD takes to detect a voicemail (e.g., under 3.5 seconds).
- Call Abandonment Rate: Percentage of calls dropped due to misclassification.
- Agent Idle Time: Time agents spend waiting for live connections after AMD filtering.
- Live Call Connection Rate: The ratio of live calls successfully connected to agents.